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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,892 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,892 reviews

October 30, 2023

I was told the day before that the service would take 2 hours and instead it took 4. I had to seek out service tech at the originally promised time (after 3 hours) only to find out it would still be anothe More

by er.lonergan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn't work with those people
Oct 31, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Dirito Brothers Walnut Creek Volkswagen. I would like the chance to discuss the length of repairs performed by our Service Team, as well as the level of customer service that you received. Can you please reach out to me at your earliest convenience? Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 29, 2023

Everything went smoothly from start to finish. Mike was outstanding on getting the paperwork and car delivered as promised. Best car experience in years More

by CSSR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about our documentation process and delivery. Hearing Mike provided outstanding service contributes greatly to our commitment at Walnut Creek Volkswagen. We're pleased we could make your car experience memorable.

October 29, 2023

This was a very quick and easy appointment. Such great service! Thank you, Sean! Highly recommend Dirito Brothers in Walnut Creek! More

by agreggor2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to know you found our service at Dirito Brothers in Walnut Creek quick and easy. Thank you for choosing us, we appreciate your recommendation.

October 28, 2023

Fast, kind, helpful and overall just awesome! Thank y’all for treating me so well! More

by ian29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive comments about our speed and helpfulness at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction is our top priority, thank you!

October 27, 2023

Pleasure working with Jim Cord for the second time in two years, love my new vehicle. More

by ERNIE8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Oct 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to know you had a pleasant experience with us and you love your new vehicle. Jim Cord values patrons like yourself at Dirito Brothers Walnut Creek Volkswagen. We appreciate the top rating, thank you.

October 27, 2023

Very friendly and helpful. Listened to my concerns and really dove deep to assist me with getting answers. More

by kellyheather2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for sharing this five-star review with us. We're glad to learn that our friendly team was helpful and listened to your concerns. Your business is valued and we hope you continue to choose Dirito Brothers Walnut Creek Volkswagen.

October 26, 2023

It is easy to schedule an appointment on line and they do great work. They text you updates to let you know the status of the vehicle and when you can expect to pick it up. More

by ABNORMALJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you found online scheduling and text updates helpful. It's our goal at Dirito Brothers Walnut Creek Volkswagen to offer quality services for all customers. Thank you for the feedback, we appreciate it.

October 23, 2023

Nanika was wonderful to work with! Everyone we interacted with was fantastic, and the process from start to finish was very quick. There's so much technology with these cars, you can't More

by Steve P.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed, Nanika Orgil
Oct 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your high rating and kind words. It's good to know that you found the process quick and our staff, such as Nanika, helpful at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction is important to us so remember we are always here should you need more help understanding your car features.

October 22, 2023

Awesome service, great staff. Will always return to Dirito Bothers VW. Thank you so much. More

by LIZNpincA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in ? sales, cole scordelis
Oct 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our service at Dirito Brothers Walnut Creek Volkswagen. Thank you for considering us your go-to location. We wish you all the best on the road ahead!

October 22, 2023

David Dirito was very helpful and pleasant during the whole process of purchasing my new vehicle. He was never aggressive in trying to sell me something that I did not ask for. I would definitely recomme More

by MICHAELBROWN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate hearing about your successful experience with vehicle purchases at Dirito Brothers Walnut Creek Volkswagen. We're pleased that David's approach suited you well and thank you for the positive recommendation. It's always good to know our team is appreciated.

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