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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,840 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,840 reviews

September 28, 2023

Shannon got back me almost right way after I messaged about issues with my car. She got me an appointment the next day which was great. Marina kept me well updated and was honest with the time frame. She More

by raymundappe
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to see that Shannon and Marina made sure your experience was five stars. We want all of our customers to have the same great visit when coming to see us at Dirito Brothers Walnut Creek Volkswagen.

September 28, 2023

Sean Thomas was great and walked us through the process well. It was a smooth interaction. The cashier was great as well. Shannon is an awesome manager. More

by JANDBTHOMAS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback! We are happy to learn that you had a smooth vehicle-buying process with the help of our Sales Team at Dirito Brothers Walnut Creek Volkswagen and we congratulate you on your purchase.

September 27, 2023

Sean T was very helpful. Kept me updated. Took care of my requests and all my questions. Very knowledgeable with excellent customer focus. More

by LESLIEANNT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for this amazing review! Helpful and updated assistance is always valued here at Dirito Brothers Walnut Creek Volkswagen. It is so great to know you received knowledgeable service. Come see us again for any of your future vehicle needs.

September 27, 2023

Sean was extremely thorough & accommodating. He answered all my questions & was very efficient. I like the texting feature too. Makes everything so easy! More

by NWEAVER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive review of our extremely thorough and accommodating team here at Dirito Brothers Walnut Creek Volkswagen. We always endeavor to provide excellent customer service. Thank you for your business and let us know if we can assist you further.

September 26, 2023

I was happy with Sean's service. He reached out to me personally to offer services earlier than we had scheduled previously. It was great to get the update and recall issues addresse More

by OWENS.TRISTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the wonderful review. We know how important communication is to our customers and are so pleased to know that the team was able to get you in for your service appointment. Your businness is appreciated by everyone here at Dirito Brothers Walnut Creek Volkswagen.

September 25, 2023

Great Bay Area dealer experience each time I have worked with Dirito Brothers over the years. More

by DANIEL.SALCEDO
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your continued loyalty and the five stars! We appreciate your business at Dirito Brothers Walnut Creek Volkswagen.

September 25, 2023

After a routine service, my egolf began behaving erratically. After 40k absolutely trouble free miles I thought the two facts were connected. They disagreed. They checked it out and pronounced it fi More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Paul, Your feedback is important to us and when given the opportunity, I would like to speak with you about your overall experience and the level of customer care you received from our Service Team regarding your visit following your initial routine service for your Volkswagen e-Golf. Will you please contact me so we can discuss this further? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

September 24, 2023

Great experience. Gus took care of us and did not try to upsale us on extras. More

by JAEGERBORK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the favorable review. We are pleased that you had a positive experience with our Sales Team here at Dirito Brothers Walnut Creek Volkswagen. We appreciate your noting the great experience you had with our team. Please let us know if we can assist you further.

September 21, 2023

Great experience. Cole was very knowledge, responsive and exceeded expectations with the process of buying a new Atlas. More

by Danny
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
cole scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Danny, thank you for sharing this rewarding review of your experience with our Sales Team here at Dirito Brothers Walnut Creek Volkswagen. We enjoyed reading how our very knowledgeable team provided a great experience by exceeding your expectations with the process of purchasing your new Volkswagen Atlas. Your feedback is greatly appreciated.

September 21, 2023

Fantastic service! Thank you to Sean and the team for helping us out quickly and very professionally!! More

by CHRISWHITE_CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. We are so pleased that you had a positive experience with Dirito Brothers Walnut Creek Volkswagen. Thank you for your review regarding the fantastic service you received from our very professional team.

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