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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,842 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,842 reviews

September 06, 2023

The Dirito Brothers Staff are AMAZING! I would like to start by saying what an AWESOME deal I received on my 2023 Golf GTI Autobahn. A special thank you to Mike (Salesman) and Jeff (Sales More

by ERICHOLLAND403
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, Eric. Thank you for your recommendation and 5-star review of your experience with our Sales Team. We are so pleased that you had a pleasant experience and received such a great deal on your 2023 Volkswagen Golf GTI Autobahn. Thank you for being a Dirito Brothers Walnut Creek Volkswagen customer and let us know if we can assist you further.

September 05, 2023

Always have a great experience with this dealer ship, will recommend to my peers and neighbors. More

by james_lee.12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so pleased to read that our team was able to provide a great experience on your visit. Thank you for leaving this great 5 star rating, and your recommendation is valued. Please feel free to reach out to us at Dirito Brothers Walnut Creek Volkswagen for any future needs.

September 04, 2023

The sales man is very nice and responsive, The process is straightforward and efficient. The price is very reasonable. More

by BSU2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to read that our Sales Team was very nice, responsive, efficient, and straightforward during your visit. Thank you for the great review and 5 stars. We're glad you came in, and we appreciate your business at Dirito Brothers Walnut Creek Volkswagen.

September 04, 2023

Great experience! Cole and Dirito Bros were kind, transparent with pricing and our purchase options, willing to work with us to get to a price we were comfortable with More

by Troy Hodges
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
cole scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Troy, thank you so much for this awesome review and 5 star rating. We are so glad to read that our Sales Team was highly knowledgeable, kind, and transparent during your visit. Congratulations! It is great to know you enjoyed your experience working with our team at Dirito Brothers Walnut Creek Volkswagen, and we look forward to do business with you again in the future.

September 04, 2023

Dirito Brothers VW makes it very easy to schedule a service appointment and their Service Representatives make it easy to understand the work to be done and the estimated costs involved. From the greet More

by KIKIWEES48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive review and rating! We are delighted to know that you had a great service experience with us at Dirito Brothers Walnut Creek Volkswagen and we value your business!

September 04, 2023

Terry was great. I called him multiple times to get pricing on a part and labor. He was very patient and answered my question. I decided to take my car to that dealer More

by ilhem23000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence Price
Sep 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we are very excited to read that our Service Team was very friendly, patient, positive, and approachable during your visit. Thank you for the great feedback and 5 stars. We're glad you came in, and our team will be more than happy to assist you with anything you need on your next visit at Dirito Brothers Walnut Creek Volkswagen.

September 04, 2023

Quick intake during service appointment and collaboration with VW headquarters to resolve a complex issue. Kept me in the loop during the service duration. More

by JKOT3
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we are so glad to know that our Service Team was able to update you on progress, and was quick during your visit. Thank you for the awesome feedback and 5 stars. If you ever need help with your vehicle, Dirito Brothers Walnut Creek Volkswagen will be here for your any time.

September 02, 2023

It was very easy to get my car serviced for unexpected issues with booking available ! More

by KATRINA5AMAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It makes us very happy to read that it was very easy to get your car serviced here at Dirito Brothers Walnut Creek Volkswagen. Thank you for your wonderful five-star review.

September 01, 2023

Marina and your crew did a really nice job taking care of my car. Thank you. More

by PATRICK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Each and every day, the Service Team of Dirito Brothers Walnut Creek Volkswagen strives to be excellent. Perfect reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

August 31, 2023

The paid inspection was done ok but the free recall they didn’t even look at it. Like we all have tons of free time to keep coming back to a dealer. More

by Silvana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
His name is not here
Sep 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Silvana, It would be great to speak with you regarding your recent visit with our Service Team for the inspection and recall work on your vehicle. I ask that you reach out to me at a time that works best for you. I hope to hear from you soon, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Sep 07, 2023 -

Silvana responded

Hey Kyle, I believe it was the third time we took our car there for service but only because it’s the only VW dealer in the area. Every time the service was mediocre, not too bad but far from being good. I won’t need your store services anymore (that’s a great thing) since we’ll trade the car in very soon. The difference from your Walnut Creek store and the VW store in San Rafael is screaming, and that’s why we will do the recall & trade in with the San Rafael store.

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