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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,140 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,140 reviews

November 01, 2021

Great courteous staff service deptartment open on Saturday will recommend to others work was done on time More

by JOHNC0342
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Nov 05, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed your experience at Dirito Brothers. Thank you so much for the recommendation and great review!

November 01, 2021

Maybe it was bad timing but felt like a number not a customer when my car was serviced Oct 27 due to closure of VW for two extra days when power failed. More

by linzinwc
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Nov 05, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We strive to provide the best service. We apologize if we seemed hasty at your service. As you can imagine, catching up on two days of lost time can be challenging. However, we always want every customer to feel valued. I am sorry to hear this was not your experience. We take your feedback seriously and will work to improve. Thank you.

November 01, 2021

Nanika was an excellent advisor on the sale and post-sale advising/training. She was thorough, attentive to our questions, knowledgeable about the vehicle and its systems. She followed up to insure we knew More

by ABENG1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! Sounds like Nanika knows her stuff. We are happy to know you had such a great experience. Thanks for the positive feedback!

October 31, 2021

Just leased a fabulous ‘22 Tiguan SE R Line Black! Replaced my ‘18 Tiguan which I loved but was ready for an upgrade. The new Tiguan is my old car but with spot on upgrades, better handling and smoo More

by THEDETRES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Nov 05, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wow, 8 cars! Thank you for your continued support! We are happy to hear Jim, Erin and Sterling made your most recent experience such a positive one and that you are loving your new Tiguan! Thanks so much for the great feedback. Enjoy!

October 28, 2021

Service was great and fixed the issue. Sean did a great job of explaining issue and resolution. More

by MCVEY.JOSEPH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Sean and everything went smoothly. Thank you!

October 28, 2021

Marina Felix is an excellent employee and I am glad to see her back at the dealership! More

by sar8444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful to hear! We think she's pretty great, too. Thank you!

October 27, 2021

Dirito Brothers Walnut Creek Volkswagen gave me excellent service and had my car in and out in no time! More

by SANDBWHITTAKER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so happy to hear this! Thank you for letting us know everything went so well.

October 25, 2021

Always prompt to call back m, set up appointments or respond to my car inquiries. Clean, modern and relevant More

by JOANE.STEWART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Communication is key! We are glad to hear that Kevin and the team stayed on top of it. Thank you!

Oct 28, 2021 -

JOANE.STEWART responded

You’re welcome

October 24, 2021

Great service and as a family we are so satisfied with this, thank you for the wonderful service More

by MIMI80VENTURA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to know that you had such a positive experience. Thank you!

October 24, 2021

This is the fourth VW from Dirito Bros that our family has purchased working with Ron Simi. He makes the car purchase process, stress free and effortless! Thank you Ron!! More

by VEVANS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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