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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,115 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,115 reviews

October 21, 2021

Ron helped me locate a new car quickly after my original vehicle was heavily damaged in an accident. As always his service was friendly and professional. Thanks to him and everyone at Dirito Brothers! More

by robertstaples
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Robert, We were happy to be of service. While the circumstances were not ideal, we are grateful to you for choosing Dirito Brothers and are happy to hear Ron and the team were such a big help. Thank you!

October 21, 2021

It's easy to write something nice when everything about out experience went our way, but this was a great reflection on VW as well as the dealership they handled a very expensive repair under warranty whic More

by JVBARAKOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We are so happy to hear that everything worked out and it was all covered. Thank you for the kind words for Marina and positive feedback for the team. We look forward to serving you again in the (far) future! Thanks again.

October 21, 2021

Nanika spent lots of time with me explaining how the ID.4 worked. She is a pleasure to work with and a major benefit to your organization. Andres started the sale and he too was a pleasure starting to sale More

by BOBBYGOLD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Congrats on your new ID.4! We want you to enjoy your VW to the fullest and are happy to hear that Nanika was so thorough in ensuring you know how to get the most out of your new EV. Please do not hesitate to reach out with any further questions or concerns. Thanks for the positive feedback for Nanika and Andres. Enjoy!

October 20, 2021

Ok, mentioned low R front tire, and warning light which u cleared. Come to find out there was a nail in the tire! Quite visible indeed, but not noticed during the service. Warning light returned next day pr More

by CUMMEST
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Our apologies. Thank you for letting us know, we take your feedback seriously and will work to improve. Thank you.

October 20, 2021

I always feel like they explain things well and the work is done well and I feel confident my car is safe to drive. More

by CARLTWO45
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

That's our goal! We are glad to know you are satisfied with the quality our services. Thank you for the positive feedback!

October 20, 2021

Always great assistance with my car! Thank you Shannon and Marina!! I feel like family when I come there! More

by GENABOBINA1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Souza
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great to hear! We are glad to know Shannon and Maria made you feel so at home. Thank you!

October 19, 2021

Gus spent over an hour with me on the phone prior to my even stepping into the dealership. When my mom and I got there, everyone was friendly and the manager, Jeff Rosen, accommodated some of our requests. More

by Dazedizzy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! You and your mom look very happy in your new Tiguan. We are happy to know that Gus and Jeff took such great care of you. Thank you and enjoy your new VW!

October 19, 2021

Very courtious and friendly crew,professional and love the ID4. everyon was helpfull and lovley More

by Kamyi1340
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Oct 20, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Congrats on your new ID.4! Thank you for letting us know how great the team was during your purchase. Enjoy!

October 19, 2021

Great customer service and fast service. Called requesting an appointment for brakes service and they made it possible in the next morning. More

by GMIKHAIL
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 20, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We were happy to be able to accommodate you so quickly. Thank you for the positive feedback!

October 17, 2021

George was excellent very nice sales person. He accommodates us very well. Explain details clearly More

by GRETLIM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with George. Thank you!

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