Back

Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,230 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
Contact Dealership

2020 North Main Street

Walnut Creek, CA

94596

Directions

By Type

Showing 4,230 reviews

July 27, 2021

Thanks Sean Thomas for taking care of my car. Upon arrival he was very attentive and when I arrived to pick up my car he was very attentive and explained to me what service that was done with my car. More

by jeffvivo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback! We're always happy to hear good things from our customers.

July 27, 2021

Kevin was awesome and the communication was outstanding. I will now make Dirito VW my go to for my Passat. Thank you for a wonderful experience. More

by JGOODE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! We are excited and grateful to have you and your Passat as Dirito Brothers customers. We are glad to hear your experience was such a positive one. Thank you!

July 27, 2021

The dealership is clean and spacious - it’s a welcoming place. It is easy to make an appointment online, and the service desk was ready for us at our appointment time. Our service rep was helpful and knowl More

by happyvwcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean (or Shaun?)
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Your name says it all "happyVWcustomer"! We truly appreciate you taking the time to leave such great feedback for our dealership. We are glad to hear you found the online services helpful and had a great experience. Thank you!

July 27, 2021

Gus was excellent. He helped me with my car purchase from the moment I had interest in the car to the sale. We made the deal in about 24 hours and I drove out to pick it up. He did not disappoint! Ed in fina More

by Cgsmith100
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Gus, Ed and the team! Sounds like they made it smooth and easy to get your new car. Thank you for taking the time to share your positive feedback!

July 25, 2021

1st time here and I'm really pleased with my experience. Kevin was courteous and showing great care. The same with the cashiers and the drivers. More

by BSUTJETTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Welcome to the Dirito Brothers family! We are glad to hear that your first experience was such a positive one. We look forward to serving you again in the future. Thank you!

July 24, 2021

Great service by Tim and the gentleman cashier! I would highly recommend Dorito Bros. to everyone. Thank you again for the excellent service as always! More

by TLNOVOTNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gentleman cashier , Tim Luong
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

And thank you for the positive feedback! We are happy to hear that Tim and the team took such great care of you. We look forward to serving you again in the future!

July 24, 2021

Fast, friendly service. Been going to Dirito Brothers for years. It’s the great service and attention to detail the keeps me coming back again. More

by BOYONROCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are grateful to have your continued support! Thank you!

July 23, 2021

Friendly, kept in touch to let us know what was wrong and approximately when repair was expected to be completed and cost.. Stayed after 6pm closing to accommodate pickup of the car. More

by JANPIPSQUEEK22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear! Good communication is essential, so thank you for letting us know what a great job Tim and the team did!

July 23, 2021

Overall service was pretty good. However, the communication around when it would be ready could have been better. When I called for an update status, the kid I spoke to was pretty clueless and I More

by aarts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

I want to apologize for this lapse in communication. It does reflect our standards of customer service. I do thank you for bringing it to our attention so that we know the area in which we can improve. I am happy to hear your service was satisfactory. Thank you.

July 22, 2021

appreciate the communication throughout the process: Advisement of required repair and estimated costs Daily status updates Ensured transportation needs were met. All Thx to Kevin More

by kwmail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed your experience with Kevin! We are happy to hear he was communicative, transparent and helpful. Thank you for the positive feedback!

...
157
...