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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,852 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,852 reviews

October 06, 2022

Disappointed tire rotation is not part of 10k routine maintenance. Charged $59.95 as an additional charge More

by WADAFISHINGBOYS
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for taking the time to share your review. Please know your feedback is important to us here at Dirito Brothers Walnut Creek Volkswagen, and I would appreciate the opportunity to further discuss your feedback. Please contact me at your earliest convenience. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 06, 2022

Always friendly, helpful, and honest. What more can you ask for from your service center. More

by FRANKSPERLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Oct 07, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! We know the importance of having a great experience when servicing your car. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen to help. Your 5-star rating is greatly appreciated!

October 02, 2022

As car buying tends to go it was an above average overall experience. It took two different test drives and maybe a total of 30 minutes to decide on the buy but two and a half hours to finish the paperwork. More

by GENEHUFFMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for this wonderful review. Dirito Brothers Walnut Creek Volkswagen appreciates your patience and understanding during your purchase. We hope to be able to assist you in the future. Have a wonderful day and stay safe.

September 30, 2022

Promptly greeted upon arrival for appointment. Dealership is always clean and comfortable. Car was ready as promised. Confident that all work is done right and necessary. Easy to book appointment More

by BALTONADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen appreciates you taking the time to write this five-star review. We are all thrilled to read that you found our facility clean and comfortable and had a great experience working with our Service Team.

September 29, 2022

Great service! Helped me understand exactly what was taking place and why. Gave me options and provided follow up immediately. More

by obriennathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Nathan, We strive to ensure that we keep our customers updated and informed, so it's wonderful to know about your experience with our Service Department. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen and we look forward to working together in the future.

September 28, 2022

A top notch experience from beginning to end. They had the car cleaned and ready for us when we arrived, and the whole team was a charm, especially Gus. Highly recommended dealer! More

by Guaymango
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for your positive review and recommendation. We hope that you are having adventures with your purchase. If we can be of any further assistance then please contact us at Dirito Brothers Walnut Creek Volkswagen.

September 27, 2022

Gus is the best! Thanks for making it happen! I'm incredibly happy with my second lease from Dirrito. More

by Alexandrawilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! We thank you for choosing Dirito Brothers Walnut Creek Volkswagen for your second lease. Our Team appreciates you and your loyalty. We hope you continue coming in and experiencing our amazing and helpful Sales Team here. Have a wonderful day, Alexandra.

September 27, 2022

It was our first time and everyone made us feel very comfortable. We would definitely go back! More

by TNWYZY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review, and welcome to Dirito Brothers Walnut Creek Volkswagen! It was a delight to ensure that you were comfortable on your first visit and will continue each time you come to see us. We hope to continue being your go-to dealer, please don't hesitate to reach out when you need anything in the future at Dirito Brothers Walnut Creek Volkswagen.

September 26, 2022

No pressure purchase experience. Very friendly staff that won't try to upsell you the car More

by ANDRESVN89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vern
Sep 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive five-star review. We are delighted to read our Sales Team was friendly and honest ensuring you enjoyed a pressure-free experience purchasing your new vehicle. We appreciate you and your business. Please let us know at Dirito Brothers Walnut Creek Volkswagen if we can be of further assistance.

September 25, 2022

This is my third VW from this dealer. I’m really pleased with everyone at Dirito Brothers. More

by MOAE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are excited to learn that you have purchased three vehicles from Dirito Brothers Walnut Creek Volkswagen and are happy that you are pleased with our entire Team. Thank you for your fantastic review.

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