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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,143 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,143 reviews

December 16, 2020

Ron Simi & everyone else who works at this dealership are all phenomenal. Normally I don’t like going to dealerships because it feels very pushy in nature. I scheduled to view a VW Jetta with Ron & he was ex More

by michaela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! We are happy to hear that Ron provided excellent customer service, not pushy sales tactics. We appreciate you coming down from Sac and thank you for writing such a nice review for Ron and the team!

December 15, 2020

Easy in, easy out. Awesome shuttle service home and back by Lyft. Car was done in reasonable time. Another great experience at Dirito Bros. VW service. More

by Russ65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 17, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! This is what we like to hear. Happy to know that everything went smoothly, thank you for the great review!

December 13, 2020

Andres and Karen were great. They were helpful, kind, and got me in and out as quickly as they could. I would recommend the Dealer to friends and family. More

by christopher28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We are happy to hear that Karen and Andres took such good care of you. Thank you for the positive review and recommendation!

December 12, 2020

EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCEL More

by j.w.stuart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, thank you! Happy to hear it!

December 11, 2020

Notice my car being done and after 1 hour I went to check if my car is done and was told that they were waiting for paperwork I waited more that one hour unnecessary for paperwork to be done More

by METKATHEBANKER
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

I am sorry that you were kept waiting. Sounds like we missed the mark here and I apologize. Thank you for sharing this experience, it will help us to improve in the future.

December 10, 2020

Kevin took real good care of me when my steering wheel was shackling 😊 I really like bringing my car in for service, you guys are the best 😊 More

by EBONYCASHHANDLER93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Kevin.

December 10, 2020

Booking my service was easy, drop off & pick up were a breeze, Marina was outstanding. An all around great experience. I will bring my car back again when I need service. More

by BECKYGIVENS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great to hear! We're happy that everything went smoothly and that Marina took such good care of you. Thank you!

December 09, 2020

I my car was towed in on Saturday and Tim in the service department was extremely helpful. My car was ready on Monday to pick up. More

by cabaroni4106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear your service went well and that Tim was a great help. Thank you for your patience in waiting over the weekend!

December 09, 2020

I had an issue with my Jetta driver air bag lite on and took the car in on Saturday for a Monday 10:30 appointment. I received a call by noon that the car was ready to be picked up. Wonderful service fro More

by GFJF8175
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Perfect! Glad to hear everything went smoothly and ran on time. Thank you for taking the time to write a nice review!

December 08, 2020

Dirito Brothers is a fantastic dealership, with great staff, a beautiful show room, friendly service, and most importantly, run by an amazing family. Thank you David! More

by lfanucchi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you! We are happy to hear that you enjoyed your time with us.

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