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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,852 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,852 reviews

October 23, 2020

We have bought three cars at Dorito Bros and Erin has treated very well. Kevin in the service department has also been great with our needs. Thank you! Hector More

by SIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Wow, three cars! Thank you for your continued support. We're happy to hear that Erin and Kevin have done such a nice job helping you out and we appreciate the positive feedback.

October 22, 2020

Service done in a timely member. Friendly staff and pleasant to work with. Only negative part is that the service writer is never there when I pick up the vehicle More

by Justin Null
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 26, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear your overall experience was a good one! Thank you for the feedback on having the service writer present at pickup, we will take this information to help us improve our services. We appreciate you taking the time to write a nice review!

October 20, 2020

Great service and clean facilities. It's actually a dealer I don't mind taking my car in to. Most dealers suck. But this one is great. More

by Djdjd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

That is honestly a great compliment. We understand car buying and maintenance can be a hassle, so we try our best to make it as simple as possible. Thanks for letting us know and for taking the time to write a positive review!

October 20, 2020

The service writer was polite,but he did not ask if I wanted the scheduled service he just put on the invoice that I refused it. I did not even know there was a scheduled service. I came in for a oil ch More

by patchess
Recommend Dealer
Yes
Employees Worked With
Tim Luong
October 19, 2020

Superb experience at Volkswagen, John provided technical expertise and friendly, patient customer service. Wonderful car dealership experience. I will highly recommend VW Walnut Creek. Thank you. More

by JECORBETT02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! This is what we like to hear, we're happy to know that John was such a superb service provider, both for your car and for you! Thanks for letting us know.

October 19, 2020

Great customer service !!! Marina was very kind and friendly, she also told me about things that I didn’t know about my car. Thank you More

by TOBA.ANA12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

You learn something new everyday! We're happy to hear Marina took such good care of you and that you had a great experience. Thanks for the nice review!

October 19, 2020

Just recently bought my second car from this location. Customer service is great and the process is so simple that we were out within an hour. The review of the car's electronic system was a short and to More

by NISHADEZZ1213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Cars are all electronics these days, so it's important to have a handle on. Happy to hear Andres and Kevin made sure you know what's what. Thank you for taking the time to write a nice review!

October 18, 2020

Quick, efficient service as always. I appreciate the attention to detail, keeping the service floor clear of people while in a pandemic, and the speed at which my car service was completed. More

by jeremyhardie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great to hear, we want our customers to feel safe while at our dealership. Thank you for letting us know how well your service went!

October 18, 2020

John was incredible! He was very kind and informative. Sometimes you meet very pushy people but he was very relaxed and welcoming. I really feel like part of the VW family :) More

by aiaguirr22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

You are a part of the VW family, that's why we're the Dirito BROTHERS! Seriously though, thank you for letting us know how well your experience went with John and the team!

October 17, 2020

Volkswagen did a good job with my car. Good information, attention and service. Drive my car is very nice now I recommend volkswagen of Walnut Creek Thank you More

by YORUBASI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed your experience at Dirito Bros. We're happy to hear your VW is running great! Thanks for the kind words!

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