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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

Overview
Employees
Reviews
Vehicles
4.7
4,140 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,140 reviews

May 28, 2023

Best car buying experience I've ever had. Andres was responsive and knowledgeable. I really can't say enough good things about how he was to work with... Everyone there was awesome. More

by AWINSLOW3777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Congratulations on your new vehicle! It is an honor to receive your phenomenal 5-star review and learn that you had the best car-buying experience you have ever had. Thank you for pointing out how they were responsive and knowledgeable. If there is anything else that we can do to assist you here at Dirito Brothers Walnut Creek Volkswagen, please do not hesitate to let us know. Take care.

Helpful
May 27, 2023

Excellent service in terms of communication, knowledge and just overall experience. Sean was extremely helpful and I would highly recommend this dealer More

by PMODERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad to read that our team here at Dirito Brothers Walnut Creek Volkswagen provided an excellent experience, and you were pleased with their knowledge and communication. Thank you for your perfect review, and recommendation of our dealership.

Helpful
May 27, 2023

Easy, fast, interview helped with getting exactly what I needed, nothing less nothing and nothing more. More

by MA1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
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May 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are delighted to see you got exactly what you needed from our team here at Dirito Brothers Walnut Creek Volkswagen! Thank you for taking the time to write this 5-star review and let us know. We would be pleased to work with you again anytime. Have a wonderful day.

Helpful
May 27, 2023

As usual communication was excellent and service was comprehensive. Even when an issue was discovered during the test drive following the service the cause and action taken was explained to me in great More

by DKATSIS70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are delighted to see that our Service Team provided you with excellent communication and comprehensive service here at Dirito Brothers Walnut Creek Volkswagen. It is nice to see they also took the time to explain everything to you in detail. We appreciate your loyalty and this 5-star review. If there is anything else we can assist you with, please let us know.

Helpful
May 26, 2023

Handled my issues quickly and professionally. Listened and made sure all my concerns were resolved. Thank you again :) More

by kellyheather2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was very professional while listening to your concerns and resolving your issues. We thank you for your business.

Helpful
May 26, 2023

Was a fast and easy transaction, no pressure from the person helping us. Gave me the keys to test drive, I loved it, came back and it was a done deal. Absolutely had a great experience with my first car More

by JUDYMORALES12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing us here at Dirito Brothers Walnut Creek Volkswagen to make your first dealership purchase. We enjoyed reading about your fast and easy transaction and no-pressure sale from our Sales Team. Thank you for your recommendation and this 5-star review.

Helpful
May 25, 2023

It was a smooth experience to Lease the Car. I would do business in the future with Dorito Brothers again More

by JPSULLIVAN44
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we're so glad to read that you had a smooth leasing experience here at Dirito Brothers Walnut Creek Volkswagen. We're thrilled to learn that we have earned your return business, and thank you for your excellent review. We welcome you back anytime.

Helpful
May 25, 2023

We purchased a brand new car in March and the dealer couldn’t find the spare key. After two months the spare key was finally delivered. I dropped the car off for 3.5 hours so the key could be programmed More

by ANNETTEPUTNAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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May 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We value your feedback here at Dirito Brothers Walnut Creek Volkswagen and the opportunity to speak with you about a spare key would be appreciated. When you can, please reach out directly so we can discuss this in greater detail. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Helpful
May 24, 2023

Friendy service . No hard push.Highly recommend. But I will wish to have a free car wash lol. More

by ONCITYCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanika, Tim Luong
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May 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the glowing review. Our team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had a friendly and great experience with us. Please feel free to contact us again if we can do anything else to assist you.

Helpful
May 24, 2023

Although my Atlas air conditioning system is still a mystery as it is not known where the leak originated, service was considerably efficient- letting me know timeline and worked with my work schedule a More

by LLROMBO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you found our Service Department to be so supportive during your visit here at Dirito Brothers Walnut Creek Volkswagen. Our Service Team strives to deliver an excellent experience, and we're glad you found this to be the case during your visit. If you have further automotive needs or questions, please reach out.

Helpful
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