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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,886 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,886 reviews

May 30, 2024

Third time bringing the car is for the same loud brake issue with no resolution. Explanation is, that is just how VW brakes are. It's really disappointing when you're talking about a $40K+ vehicle. Will n More

by ALLIMBATTISTELLI
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Please know your feedback is very important to us. I would like to speak with you about your recent experience with our Service Team regarding the brakes on your Volkswagen. Please reach out to me at your earliest convenience so we may discuss this further. Sincerely, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 30, 2024

PRICEY. Disorganized upon check in, and took a full 30min (WHY?). Didn't have my records from Dublin VW. Didn't have a good explanation of what I needed to h More

by SFTOEASTBAY
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
friendemic friendemic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is important to us here at Dirito Brothers Walnut Creek Volkswagen. Given the chance, I would like to learn more about your recent visit to our Service Department. Please reach out to me at your convenience so we can discuss your feedback in greater detail. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 29, 2024

It’s a great dealership. John was very accommodating. Wish they had more inventory though x More

by LAURABRAMBLE10
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerard Rose
May 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Your feedback is much appreciated, and we are happy our team was accommodating, providing you with five-star customer service. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

May 29, 2024

Gus was absolutely amazing! He made the process very simple and he went above and beyond for me when it came to making sure I was able to get the best possible deal available. More

by DMJohnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback on your experience at Dirito Brothers Walnut Creek Volkswagen. We're pleased to hear our team made the process simple and worked diligently to ensure you received a great deal. Your satisfaction is very important to us, and we appreciate your recognition of their hard work.

May 28, 2024

Thank you - very fast, very easy, very transparent. We are very pleased with the new ID.4 More

by CDC13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with the new ID.4 at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear that our process met your expectations for speed, ease, and transparency.

May 27, 2024

Zack was very helpful with my prospective purchase and knowledgeable about the vehicle! Everyone was very efficient and kind. There was one issue with the vehicle that was not noticed upon the dealerships More

by karleyz
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive feedback with us. It's a pleasure to know our Sales Team provided you with helpful and efficient customer service throughout the purchase of your vehicle. We appreciate you choosing Dirito Brothers Walnut Creek Volkswagen.

May 27, 2024

Every there is a profesional marina was great explained the service keeping me informed about the service done on time sales was also friendly the managers too said hello to the DiritoBrosVW always soo war More

by Sedan Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about the services and friendly atmosphere at Dirito Brothers Walnut Creek Volkswagen. It's our goal to keep you well-informed and comfortable during your visit. Thank you for choosing us for your VW needs and recommending us.

May 26, 2024

The service department did an excellent job. It was very easy working with them. yes it was More

by LARRY777777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on the service department at Dirito Brothers Walnut Creek Volkswagen. We appreciate your comments and are glad to hear about your positive experience with us.

May 26, 2024

Finally, a dealership that knows something about cars and customer service. Great place to deal with. More

by MIKE@WORKSHOP1.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
May 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing both our automotive knowledge and customer service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your positive feedback about your experience with us.

May 26, 2024

Thank you so much for your great service, I appreciate your patience with us. We were a little embassased that we got the estimate wrong (no fault of yours). Ron was also super helpful as always. More

by PJPiette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback and are glad to hear that our team provided you with great service at Dirito Brothers Walnut Creek Volkswagen. Thank you for recognizing their patience and helpfulness. If there’s anything more we can do for your vehicle needs, feel free to let us know.

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