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Dorsch Ford Kia - Service Center

Green Bay, WI

4.7
607 Reviews
Call Service Center (920) 593-6574

607 Reviews of Dorsch Ford Kia - Service Center

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December 04, 2023

The service team is outstanding. I have been to several dealerships in the area and haven’t felt taken care of as much as Dorsch. More

by Jed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Dorsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Dorsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Van Iten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dorsch, Dan Dorsch
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Dec 05, 2023 -

Dorsch Ford Lincoln Kia responded

We're so glad to know that our service team at Dorsch Lincoln stood out in your experience. We always aim to make every visit special and it's great that you felt well taken care of!

November 30, 2023

They are dependable and they take the time to explain things in a way we can all understand . More

by Kelleytammy712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Brosig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Dorsch Ford Lincoln Kia responded

Hey Kelley, thank you for the 5-star rating! We're happy to hear that you find us dependable and value the clear explanations from our team at Dorsch Lincoln. We look forward to serving you again! Safe travels!

November 30, 2023

Brought my escape in for an oil change. Very pleasant staff. Loved the thorough systems check done on the car. Also was given a car wash! More

by grace.obry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Navarro…service adv
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Dec 01, 2023 -

Dorsch Ford Lincoln Kia responded

Grace, we're glad to know you had a pleasant experience at Dorsch Lincoln! We always aim for thorough service and those little extras like the car wash. Thanks for your review!

November 29, 2023

Service was great had oil changed and tires rotated in a timely manner. Jack was an excellent service advisor. More

by winter2902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Therion
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Nov 30, 2023 -

Dorsch Ford Lincoln Kia responded

We're glad to know that you had a great service experience with Jack at Dorsch Lincoln. Thank you for choosing us! We'll see you next time. Safe travels!

November 25, 2023

Quoted the work would take 2 1/2 hours but instead it was 5 hours to install a set of new tires. In addition, the oil change installed was full synthetic, however previous sticker in my vehicle wasn’t for th More

by kkostrova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan
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Nov 29, 2023 -

Dorsch Ford Lincoln Kia responded

I'm sorry to read about your experience. We aim for clear communication and efficient service, so it's disappointing to learn we fell short during your visit. I'd like the opportunity to discuss this further with you and see how we can make things right. Please reach out at a time that works best for you. Thank you, Brett Mastey - Service Manager - 920-469-3625

November 15, 2023

I came in late. They were able to squeeze me in with no issues. Great service. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Dorsch Ford Lincoln Kia responded

Thank you for your confidence in Dorsch Lincoln, and for your business. We are grateful to have you as a customer!

November 07, 2023

Awesome Service - They offered free pickup and delivery! Great communication from Heather and Celeste. Thank you. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Van Iten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather
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Nov 07, 2023 -

Dorsch Ford Lincoln Kia responded

Will, we're glad to know that Heather and Celeste provided you with excellent service at Dorsch Lincoln. Thanks for the shout-out!

November 02, 2023

Everything went very smooth & faster then expected! My hubby Jerry has been dealing with Dorsch for many years & was able to catch up with Lew our sales guy!! More

by Diane Prahl Derenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Dorsch Ford Lincoln Kia responded

Diane, we're delighted to know that you had a pleasant visit with Lew & the team here at Dorsch Ford Lincoln Kia! We appreciate your & your husband's loyalty over the years and look forward to serving you for many more!

October 28, 2023

Great would highly recommend for there serves Great that they came to me to take care of the issue More

by w.paplham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad (mobile service)
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Oct 30, 2023 -

Dorsch Ford Lincoln Kia responded

It was our privilege to serve you! Thanks for the kind review and please don't hesitate to reach out if we can assist you again in the future! - The Dorsch Ford Lincoln Kia Team

October 20, 2023

The service desk staff are always amazing and helpful- I am hopeful that the Kia issue I am having with my 2017 sorento will finally be resolved after the next 1000 mile check. It’s a known issue- Kia shoul More

by seberhar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Oct 20, 2023 -

Dorsch Ford Lincoln Kia responded

We appreciate your feedback and are glad to know our service staff at Dorsch Lincoln have been helpful. We're hopeful too that the issue with your 2017 Kia Sorento will be resolved soon. Thanks for sticking with us! We'll see you next time. Safe travels!

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