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Douglas Volkswagen
Summit, NJ
1,625 Reviews
The Real Douglas Difference is personal. It’s the Heart of Douglas: our people.
We know that when you purchase or service with us, you’re not just buying a vehicle; you’re buying us. We are your Hometown store- our team members have grown up with us in Summit and we take pride in investing in our mutual future. We live by the creed, “It’s not the market. It’s the men and women” here at Douglas. That’s why every person that joins the Douglas team is selected carefully not just for their skill, but for their will.
We believe that the road less traveled is sometimes the right one to take. That is to say, the decisions we make are not always the easy ones; but right isn’t always easy. We invite you to take a test drive of our integrity – It’s more important for you to walk out of one of our dealerships knowing the type of business we run than you buying a car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,625 reviews
September 05, 2026
Great experience with Douglas Volkswagen. I worked with Chet Puzio who went above and beyond to help coordinate my service and make sure my issues were properly addressed. The service team wa I worked with Chet Puzio who went above and beyond to help coordinate my service and make sure my issues were properly addressed. The service team was able to find and fix issues that other dealers had missed, and Chet made sure everything was handled the right way. Really appreciate the extra effort and would definitely recommend Douglas Volkswagen. More
by Elishajcameron
September 02, 2026
Awesome customer service the best of all Brian and Kim is the best of best the best of best More
by corainehope
Verified CustomerEmployees Worked With
Other Employees :
Kim son dont know name
August 31, 2026
Brian was waiting for my arrival. My car was serviced and returned after a thorough washing!!!! Bravo!!!!! My car was serviced and returned after a thorough washing!!!! Bravo!!!!! More
by LAWROBC
August 31, 2026
The service was phenomenal. I arrived around 8am and was immediately serviced (on a Saturday).Brian notified me as soon as my vehicle was ready and he offered a complimentary ca I arrived around 8am and was immediately serviced (on a Saturday).Brian notified me as soon as my vehicle was ready and he offered a complimentary car wash. He was professional and consistently offered top notch customer service. More
by NEFERTITI.ALVES
Employees Worked With
August 31, 2026
Great repair , great customer service , great team I would highly recommend the entire experience was painless would highly recommend the entire experience was painless More
by frierim
August 31, 2026
I am very grateful for the help and compassion the dealership has shown me through out my process on purchasing my vehicle it was smooth sailing thanks again Roger.. dealership has shown me through out my process on purchasing my vehicle it was smooth sailing thanks again Roger.. More
by sylvia50hawkins
Employees Worked With
August 30, 2026
Isaac was great. He let me drive an SE R-Line Tiguan. He explained the features it has compared to the other trims. He was patient with me and answered all my questio He let me drive an SE R-Line Tiguan. He explained the features it has compared to the other trims. He was patient with me and answered all my questions as it was my first time leasing. he was respectful and professional. The dealership building itself was a bit confusing to me to go in and find someone to help me since there’s no front desk during the times i was there. Also i wish I got to get the color I want but It was not available in the trim i wanted. More
by Alaa
August 30, 2026
Mike was extremely responsive to our needs and helped us get exactly what we needed with friendliness and professionalism. I wouldn't get my VWs from anyone else! get exactly what we needed with friendliness and professionalism. I wouldn't get my VWs from anyone else! More
by NAWILEASING
Employees Worked With
August 30, 2026
great team @ douglas they are always standing behind the cars they sell no matter what the issues are cars they sell no matter what the issues are More
by ftouzet1
August 29, 2026
Prompt check-in, Daniel recommended year 5 service, received car inspection video, added wheel alignment as Daniel recommended, wait time around 2 hours as expected. received car inspection video, added wheel alignment as Daniel recommended, wait time around 2 hours as expected. More
by Burton
Employees Worked With
Daniel
