Eastchester Chrysler Jeep Dodge Ram

I see nice reviews on Rob which confuses me on why I’ve been treated the way I have been with this dealership, after 2 weeks of having my new car I had to leave it in service for nearly a month (still had been treated the way I have been with this dealership, after 2 weeks of having my new car I had to leave it in service for nearly a month (still had to pay my note & insurance of course) Rob and his employees sent me to a rental place and explained they’d reimburse me for money I spent on the rental car, I have a new car From Eastchester but I am in a rental for a month.. fast forward to last week I still haven’t gotten this check, I was yet again given another loaner due to my current car problems, upon returning Rob tells me I have to pay a violation fee because my loaner car “ kind of “ (in his words) smelled like a cigarette and it violated our contract, I paid Rob $250 for this violation fee and he was right because I had signed a contract stating no smoking but why Rob gets this review is his delivery, he threatened to not give my check that their dealership owed me for over 90 days (a situation that had ntn to do with the one we were dealing with) he threatened to not give my car keys , he laughed and was treating me horribly!!!! The only reason that could come to mind is me had been calling all day because my car was there for 2 weeks already and NO ONE was updating me on my car, me calling a dealership all day getting ignored anyways had annoyed him and staff .. my friend pulls Rob aside to talk about our miscommunication he admits to being petty and unnecessarily rude which baffles me we have no personal issue, why must I be treated a way? I am a regular customer with regular frustrations about leaving a car I got from their dealership every month still having to pay insurance and a note, my complaint isn’t about him being wrong it is about the way I get spoken to and treated at this dealership for being a woman, a paying woman who pays their dealership monthly for a car I can not drive safely to be treated rudely any and every time I have to deal with them which unfortunately is more then we’d both like to More

Eastchester Dodge Jeep Chrysler is pretty good their professional and they always get back to you don't work on time. I would recommend Eastchester Dodge professional and they always get back to you don't work on time. I would recommend Eastchester Dodge More

Kayla was very helpful and communicative. I really appreciate her patience and diligence. She explained The entire process and assured me the vehicle would be serviced in a timely fashion. If not, I w appreciate her patience and diligence. She explained The entire process and assured me the vehicle would be serviced in a timely fashion. If not, I would be notified via phone. More

Service at Eastchester was great Kayla, My service advisor was great. she went above and beyond getting me into a loaner promptly and stayed in contact with me so that I am updated on Kayla, My service advisor was great. she went above and beyond getting me into a loaner promptly and stayed in contact with me so that I am updated on my vehicles progress. The rest of the staff was great. More

Excellent car service. Faster than they said it was going to take. Went for an oil change and only took 30 minutes instead of an hour like I was told. Very satisfied with my service. to take. Went for an oil change and only took 30 minutes instead of an hour like I was told. Very satisfied with my service. More

It was a great experience The customer survived was very It was a great experience The customer survived was very excellent They made sure every question I asked was answered in the best way possible It was a great experience The customer survived was very excellent They made sure every question I asked was answered in the best way possible More

Buen servicio al cliente y muy responsable en su trabajo, y muy atenta en las necesidades de sus clientes por eso siempre escojo este dealer y muy atenta en las necesidades de sus clientes por eso siempre escojo este dealer More

In and out Great customer service I want to program the key I was in and out I would recommend anyone friends and family To the East Chester key I was in and out I would recommend anyone friends and family To the East Chester More

I was greeted by name. Staff were courteous and attentive. totally thorough and transparent. my vehicle was check out and evaluated for full efficiency. other service recommendations were offered and provide totally thorough and transparent. my vehicle was check out and evaluated for full efficiency. other service recommendations were offered and provided while still under warranty. I left with full piece of mind and satisfaction. More