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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,689 Reviews

3,689 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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August 13, 2020

I was satisfied with the speedy and accurate service I received at eastchester chrysler jeep Dodge RAM. Diana was extremely courteous and attentive to our needs. Thank you More

by cappas760
Recommend Dealer
Yes
Employees Worked With
Diana
Aug 13, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking a moment to review us. We're so glad to hear that Diana treated you right during your visit to Eastchester Chrysler Jeep Dodge Ram! Our team is looking forward to working with you next time.

August 13, 2020

they made me spend the whole day a the court But gift me helped me with my white jeep Could be better the yong seller, all the condition And I would have liked more information on how to pay my financi More

by AMIN.OTTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Nunez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jiminez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SAMMY MOTA
Aug 17, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the review and feedback. It sounds like there may have been some miscommunication regarding the finances, and I would be more than willing to speak with you about this directly. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call directly? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

Nov 22, 2021 -

AMIN.OTTO responded

Good people My only complain is with the guarantee , no cover enough

August 12, 2020

Did not waste my time. Customer service 10/10. Great experience. Kayla is the best, she made sure all ny requests were taken care of. More

by dyshan18
Recommend Dealer
Yes
Employees Worked With
Brian Dennis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Echeverria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomy Vithayathil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Benitez
Aug 12, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for reviewing Eastchester Chrysler Jeep Dodge Ram and for giving a shout out to Kayla! We're so glad to hear that she was such a pleasure to work with during your recent visit. See you next time!

August 12, 2020

Went in to get my car inspected. Everyone was very helpful and they were done in less than an hour. Great experience as always. Thank you More

by BORICUAQTPIE
Recommend Dealer
Yes
Employees Worked With
Ernest Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the review! It was our pleasure to assist you here at Eastchester Chrysler Jeep Dodge Ram, and we are proud that we provided the quick and efficient service we strive for here. We look forward to your next visit!

August 12, 2020

EXCELLENT My second visit here to fixed my Jeep Cherokee, everything went well. Rafael, my service advisor was great. He was in constant communication with me w More

by johnodocha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RAFAEL
Aug 13, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thanks for the review! We love hearing that Rafael was able to get the job done. We are proud to have earned your business and we are looking forward to seeing you back at Eastchester Chrysler Jeep Dodge Ram! Safe travels!

August 11, 2020

This was my second time for service here. First time was in and out. Today it was an long wait for someone that made an appointment two weeks ago. Also I thought wearing masks was a NYS requirement. Se More

by Lee1717
Recommend Dealer
Yes
Employees Worked With
Jimmy Somma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

This is a concerning review to read, and I assure you that customer safety and comfort is our number one priority here. I'd like to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information - would you consider giving me a call? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

August 11, 2020

They crash my car and I brought it in for the AC........ And it took a week for me to get my car back that crazy..... More

by NYFRED71
Recommend Dealer
No
Employees Worked With
Rob Caballero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Aug 27, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

I'm so sorry that you're upset. This sounds like a frustrating situation, and I certainly want to look into what happened here further. Please give me a call at your earliest convenience so that I can help. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

August 09, 2020

Great experience Just drove in for service, oil, tires ,fluids check . Had the Lot manager Mr Day help me get to the designated line and sped things up. The service wr More

by dmanich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy
Aug 09, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

We are so glad that our service team earned your five-stars! Thank you for sharing and for choosing Eastchester Chrysler Jeep Dodge Ram. We hope to earn your business again in the future!

August 09, 2020

I would rate service as poor, We were first sold a vehicle with a bad transmission. Second we were given false information regarding damage to The current vehicle. More

by TAKISHATAYLOR2007
Recommend Dealer
No
Employees Worked With
Kayla Benitez
Aug 24, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

We strive to be transparent with guests so this feedback was unsettling to read. I am so sorry to see that you are having issues with your vehicle as we want customers to be confident in their purchasing decisions. I'd be happy to speak with you to see if I can be of assistance. I am afraid I won't be able to get in touch so please consider giving me a call. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

August 08, 2020

Service was awful. If I could give it a zero I would. Over 2 hours for an oil change, then did an inspection on car which was not requested nor required as inspection was good until November. My assign More

by lindakausas
Recommend Dealer
No
Employees Worked With
I believe my person was Diana not listed
Aug 24, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

This is a disappointing review to read. I assure you that we strive for efficient and attentive service here, and I'm sorry that we let you down. I would like to speak with you directly about the unrequested inspection to learn more about what happened and see if we can make this right. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

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