Elder Ford of Tampa - Service Center

Overall an extremely poor experience. Finance communicated poorly and processed a loan without telling me. I saw the loan present on my credit and had to call Ford Financing to figure wha Finance communicated poorly and processed a loan without telling me. I saw the loan present on my credit and had to call Ford Financing to figure what had happened since I did not get a response from the dealer. Additionally, the dealer did not pay off my previous loan within the required 30 days, leaving me in a position where I needed to cover two car payments to protect my credit. After several days of trying to contact the finance manager via phone and email without a response, I had to reach out to the general manager. The issue was eventually taken care of, but I never received any kind of follow up from any manager. I will not seek service here again. Once I purchased the vehicle, I was effectively ignored. It took days of effort to even get into contact with anyone. I strongly recommend against going to this dealership. My wife was looking at purchasing an EV as well, and we will certainly not be going here. More

Outstanding customer service and very knowledgeable concerning all vehicles. Craftsmanship is second to none to any car dealership. concerning all vehicles. Craftsmanship is second to none to any car dealership. More

Horrific! They damaged my car and took no responsibility for it. In addition, they did none of what was promised when I dropped the car off. Brian, the manager They damaged my car and took no responsibility for it. In addition, they did none of what was promised when I dropped the car off. Brian, the manager, is a liar and a jerk. More

Great staff and service, they look out for preventative maintenance issues and recalls that I wasn’t aware of. The staff is professional and courteous and takes pride in their work! maintenance issues and recalls that I wasn’t aware of. The staff is professional and courteous and takes pride in their work! More

I recently had the pleasure of working with Mr. Ej, Ms. Leslie, and Mr. Darroll at the collision department of Elder Ford, and their service was outstanding. From start to finish, their communicati Ej, Ms. Leslie, and Mr. Darroll at the collision department of Elder Ford, and their service was outstanding. From start to finish, their communication was prompt, clear, and professional. They kept me updated throughout the entire repair process and answered all my questions with patience. The level of customer service was exceptional, making sure I felt informed and reassured at every step. I truly appreciated their attention to detail and commitment to quality. I highly recommend their team for anyone needing excellent service in vehicle repairs. More

They did not remove service maintenance symbol on my car. They just said they cant do it. They just said they cant do it. More

Bring your car here and you’ll almost assuredly be in for a multi day stay or be in a rental. a multi day stay or be in a rental. More

I brought my car in. I didn't have an appointment because it was something that happened that morning on the road. I didn't have an appointment because it was something that happened that morning on the road. More

Absolutely awesome! Dan Beavers is great! Been coming to Elder since it was Ernie Haire! Great people! Dan Beavers is great! Been coming to Elder since it was Ernie Haire! Great people! More

Very professional Explained in detail what was going on with the car• what I liked the most is that he explained what maintenance work my car needed for the next visit. Thank you with the car• what I liked the most is that he explained what maintenance work my car needed for the next visit. Thank you More