Elk Grove Toyota

great service great service. Brian was very professional and courteous. very pleased with his service and friendly. i hope to get great service like this in the nea great service. Brian was very professional and courteous. very pleased with his service and friendly. i hope to get great service like this in the near future More

My recent purchase I found a used vehicle that I'd been trying to find for awhile. When I saw it on the their website at 8:30 on Sunday night I called to see if it was s I found a used vehicle that I'd been trying to find for awhile. When I saw it on the their website at 8:30 on Sunday night I called to see if it was still there. They said it must be a new listing as they didn't know about it yet...and I believe that because the last one I saw was that I was interested in was gone within a day! The gentleman I talked with was very friendly and helpful, he took a minute and located it and said yes it was still there. I said I was interested but was coming from about 3 hours away to see it. He responded that they would hold it for me until noon on Monday, the next day. He was very reassuring. Unfortunately I don't know this gentlemans name....too excited by prospect of "new" car. When I arrived there they immediately took me to the saleman, Sean Nguyen, who was an extremely delightful man. He took me out for the test drive, we checked the vehicle out, gave me the history of the vehicle that they had, and it was comprehensive. He walked me through all the preliminary documents and then handed me over to another gentleman who wrote the whole thing up and completed my purchase. Everyone I dealt with was extremely polite, friendly and eager to help. I received a call to confirm that all was ok, and a thank you note and email with contact information if I needed something. Once I calmed down and looked at the vehicle I realized I was missing the rear tonneau cover that was listed to with the vehicle. I called to find out about it and they confirmed the interior color and asked where to ship it to and that was it. Fabulous service and I've spread the word to everyone about the service and the deal! Certainly where I'll be sending anybody who asks...and many have when they saw the condition of my purchase! THANK YOU ELK GROVE AUTO MALL !! More

Happy with service experience...prompt and courteous. Very happy with service experience...prompt, courteous and fair. Much easier to deal with than non-dealer service centers, who often try to sale extra Very happy with service experience...prompt, courteous and fair. Much easier to deal with than non-dealer service centers, who often try to sale extra services. More

Big help during a very rough time. Everyone at the dealership was very helpful. I was dealing with a major family crisis, and everyone from the receptionist on was very understanding Everyone at the dealership was very helpful. I was dealing with a major family crisis, and everyone from the receptionist on was very understanding and helpful. James McGaha explained everything, and had everything organized and ready to go. I can't remember everyone's name, but from the finance person to the individual who tried to explain all of the Tundras features to me, everyone was very informative and knowledgeable. I'm very excited about my new Tundra. ( I had a 2002 Tacoma TRD for 15 years so this like my old truck on steroids. Thanks for all of the help. Bob Scott More

Excellent and fast service Excellent fast and honest. Calls me to let me know some issues with my car not pushy about needing to get service even if I needed it. Excellent fast and honest. Calls me to let me know some issues with my car not pushy about needing to get service even if I needed it. More

Elk Grove Toyota provides the best service!!! Elk Grove Toyota provides the best service and I would never consider going anywhere else! I purchased my Prius from Elk Grove and will purchase my ne Elk Grove Toyota provides the best service and I would never consider going anywhere else! I purchased my Prius from Elk Grove and will purchase my next car there when I’m ready to buy again. I highly, HIGHLY recommend Elk Grove Toyota for all your automobile needs! More

Amazing My service agent was Joel and he was amazing. I had my baby with me and he was so friendly with him. The time frame spent there was just enough to get My service agent was Joel and he was amazing. I had my baby with me and he was so friendly with him. The time frame spent there was just enough to get feel like it was forever. He was very detailed oriented on the way out and will ask for him any time I have to go back. More

Great Service Your service writer was Excellent would always bring my car to your dealer for service. Fred Daniels was very helpful a had my car done very good even Your service writer was Excellent would always bring my car to your dealer for service. Fred Daniels was very helpful a had my car done very good even cleaned the outside of the car. More

Very happy with customer service and efficiency I live an hour away but choose to come to this Toyota specifically for the customer service. The service employees here are always so welcoming and ar I live an hour away but choose to come to this Toyota specifically for the customer service. The service employees here are always so welcoming and are very knowledgeable about the best care/service for your car. They keep me updated about any problems they found and they really go the extra mile to build trust and loyalty with their customers. Thank you so much for all your hard work and kindness! More

Fantastic dealership. This is a great place to have your car serviced. Everyone here is very friendly and try very hard to give the customer an awesome experience. This is a great place to have your car serviced. Everyone here is very friendly and try very hard to give the customer an awesome experience. More