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Elmwood Chrysler Dodge Jeep Ram - Service Center
East Providence, RI
216 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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216 Reviews of Elmwood Chrysler Dodge Jeep Ram - Service Center
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November 02, 2015
This service department is an absolute embarrassment This is my 2nd and certainly last purchase through Elmwood. Drove my vehicle off the lot with 5 miles on the OD and noticed a stability issue at highw This is my 2nd and certainly last purchase through Elmwood. Drove my vehicle off the lot with 5 miles on the OD and noticed a stability issue at highway speeds. Brought the vehicle in for service the next week and 4 times following that, before they told me they "Cannot diagnose the problem" and that my issue is a "characteristic of the vehicle". On top of this, the women working in the service dept. were incredibly rude and clearly hated their jobs. They finally agreed to have a Chrystler Rep drive the truck to consider a "Buy Back". The service department gave no documentation for the visit and told me my truck is "fine" saying that "overriding the trucks MDS system will make my problem go away". Well it didn't do a thing and I was completely blown off from that point on. After all, the sales manager himself told me my only option is to trade out of the vehicle and add an extra $150/month to my lease. This is client service? This is a great buying experience? I would not recommend Elmwood's service dept. to my worst enemy. More
by Elmwould2424
Employees Worked With
Jimmy
October 31, 2015
The never ending repair. My experience with Elmwood Dodge's service center is one I would rather forget. Today they finally were able to complete a repair on an amplifier that My experience with Elmwood Dodge's service center is one I would rather forget. Today they finally were able to complete a repair on an amplifier that was deemed broken back in June of 2015. After waiting several months for a new amp to come in I was told the amp was no longer being manufactured. This was only after I was told it would be in ten days after my initial visit. After the ten day window had past I was told it would be 14 more days, then again after the 14 days I was told it would be about a month, then after the month I was told it would be another month. This brought me into late September when finally I was told it was not ever coming in and that the only solution was to have the amp repaired (something I asked about after the first ten day wait period). After months of waiting for the new amp to come the service center was diligent about removing the amp and sending it out to be repaired. I was promised the entire process of removing, repairing and reinstalling would be no longer than ten days. After approximately 20 days and some angry phone calls the amp was finally installed. The reason the reinstall was such a long process was because service center employee Scott wanted to handle the entire situation himself so he convinced me into making an appointment on a day he was working. Initially an appointment was made for Wednesday October 21st but was cancelled the day of due to the technician going home early that day. I wanted my next appointment to be the following Saturday (10/24) but Scott wasn't working so he asked if I could wait until October 31st (a day he said he was working) which was the following Saturday. On Wednesday October 28th Scott called me minutes before the service center closed and left me a voicemail stating that he was confused as to why I had made an appointment on a day he wasn't working (I made the appointment with him over the phone). I went into Elmwood Dodge on Thursday October 29th to speak with Scott to clear up any confusion about the Saturday appointment and was promised by him personally that he would come in on Saturday the 31st just to handle my appointment. On October 31st Scott did not follow through with his promise and he passed me off to another employee who was able to charge me full price for the repair even after having to wait several months. The only thing Scott and Dede could say to me was "It's not my fault" to which I ask who's fault is it because it's certainly not mine. I will never go back or recommend anyone to Elmwood Dodge for any work ever again! More
by bcosta123
October 14, 2015
Felt like family! By far best dealer I have ever worked with , Richard Miranda great salesman been there for 40 plus years!the after sale was great took care of a few s By far best dealer I have ever worked with , Richard Miranda great salesman been there for 40 plus years!the after sale was great took care of a few small problems without hesitation !talked with jimmy the serv manager he was fantastic will always shop here no where else! All this comming from s professional mech with 25 year experience ! More
by Golfcoursemech
September 03, 2015
Service I would like to thank Elmwood's service department for a great job on my transmission flush! Your service writer, Telma was very patient with me as I I would like to thank Elmwood's service department for a great job on my transmission flush! Your service writer, Telma was very patient with me as I am hard to deal with do to my "condition". The service was done in a timely fashion and at a fair cost, I thought. While waiting I ventured into the showroom and was greeted by the sales and internet staff as we'd been friends for years! They seemed very busy and hard at work! They weren't sitting around. The only problem I had was getting back into my seat after. Who ever worked on my baby must have been VERY SHORT as the seat was all the way forward and they left a phone book on it.....E.B. All and all I'm very happy. My car feels better and I got a phone book. I'll see you all next time... and you better be there. :) Justin More
by Justin
Employees Worked With
Other Employees :
James Bray, Richard Miranda, Richie Ruggiero Jr., Noel Tavarez
June 20, 2015
Service gone wrong Brought 2008 Jeep in for 5th time to check engine light. I was told the 5th time that it was fixed but I did not even make it out of the driveway be Brought 2008 Jeep in for 5th time to check engine light. I was told the 5th time that it was fixed but I did not even make it out of the driveway before the engine light came on. ($ 1,400 just spent - total spent approx. $3,000) I went back in the service department obviously very upset. I was told to leave it and they would check it again. You just had it for 1 week (originally in to fix back window that came off hinge). ..I had an important meeting to go to and could not deal with this . Dee Dee called the following day to say Jim wanted to speak to me. They wanted to make it right I did not want to buy a new car at this time. I just wanted my car fixed. After having the car for a few more days, I received a call to say they could not figure out what was causing the engine light to keep going on. I told them to put it back together and I would drive it until it died. They said they would not give it back to me. It was time for a new car. Richard Miranda called me the following day. The only reason I gave Elmwood another chance was because of Richard. Richard is a gentleman. I had purchased my 2008 Jeep from him a few years earlier. Nothing really to my liking and in the payment range I wanted. I went to see Richard again and saw Vinny Asermely in the show room. I had not seen him in 3 years but he came right up to me and called me buy name. He had worked some numbers for a vehicle I really did not like. We spoke for a while and because Richard was busy Vinny took us outside to look around. I liked the Cherokee Limited and knew it was out of my payment range We worked with Vinny and he got us the best possible payment. It was still over my budget by $ 70.00 and over my current payment by $ 153.00 I did not have a choice I had to buy a new car because service would not fix or return my car. It is because of Richard Miranda and Vinny Asermely that I purchased another car from Elmwood. They made us feel comfortable (especially my wife who was nervous about buying another car) More
by Liberty
June 16, 2015
above and beyond My name is Mary Del Signore and I recently purchased a 2012 preowned Jeep Wrangler, Sahara Unlimited with 52000 miles on it. Multiple repairs over the My name is Mary Del Signore and I recently purchased a 2012 preowned Jeep Wrangler, Sahara Unlimited with 52000 miles on it. Multiple repairs over the last 4 months, most of them covered under my Powertrain Warranty. Fortunately, I had a recent experience with an O2 sensor not covered under warranty but due to the excellent communiciation with Mike Cronin in Internet Sales, Mark Watters used car manager and Scott in the service department going above and beyond their job description to understand my point of views, concerns they were able to get all repairs covered at no cost to me! Now that is GREAT CUSTOMER SATISFACTION! A SPECIAL THANK YOU TO ALL OF THEM, ESPECIALLY MY BUDDY MIKE CRONIN, YOU ARE THE BACKBONE AND TREMENDOUS ASSET TO THAT COMPANY! HUGS TO YOU ALL AND I RECOMMEND THIS DEALER!!! More
by mair18
Employees Worked With
December 30, 2014
great went in for oil change, was ask if would like like other services done and offered to wash my jeep. The other dealership I was going didn't ask for a went in for oil change, was ask if would like like other services done and offered to wash my jeep. The other dealership I was going didn't ask for any of these services. Over all very happy More
by smurray
Employees Worked With
November 26, 2014
Fantastic Service Department! Took my 2004 Liberty into Elmwood for a recall at the recommendation of a friend. What a great service department, they had me in and out in an hour - Took my 2004 Liberty into Elmwood for a recall at the recommendation of a friend. What a great service department, they had me in and out in an hour - didn't try and oversell me on anything and I had a great knowledgeable service adviser. While I didn't buy my Jeep at this dealer, I will absolutely return for future service - what a great experience in comparison to my the other 2 more local Jeep dealers to where I live. 110% recommend them!!! More
by webibeay
Employees Worked With
Other Female Service adviser not listed above
May 13, 2014
Incompetent I made an appointment to have my water pump replaced because it was making a squeaking sound. When I picked up the vehicle, it overheated after drivin I made an appointment to have my water pump replaced because it was making a squeaking sound. When I picked up the vehicle, it overheated after driving less than one mile. I waited over an hour for a tow back to the dealership. I was told that they neglected to attach the hose properly, it disconnected and all the antifreeze leaked out. The "fixed" it and washed off the engine for me. I drove less than a mile again and the coolant temp began to rise so I drove it back. They assured me everything was fine. On my way home from work that same day, my heat no longer worked. When I called to tell Mike, he said that luckily that problem would have nothing to do with what they did today. I know that the heat is affected by lack of coolant levels. I think he assumed that being a female, I would have no clue. I don't trust this place, their quality of service, and I would not go there if I was paid to use them. When I was waiting for my vehicle, another woman in the waiting area said she was also untrusting of the service, but did not know another dealership she should go to. I for one will not be back. More
by pilch13
Employees Worked With
Mike
January 14, 2014
Customer Service was great from start to finish...Quality of work from the service department was excellent....Friendliness from Telma and Robin was the best...Overall experience treated me like family. I ha of work from the service department was excellent....Friendliness from Telma and Robin was the best...Overall experience treated me like family. I have been buying and servicing my vehicles for over 40 years and never had a dealership that is customer first like Telma and Robin treated me....Hopefully I will always have both of them to take care of me for all my service requests... Great Job to all. Both Telma and Robin was one of the reason I came to Elmwood Dodge to buy my new vehicle knowing how great the service department is....Price was the best.....Just want to say that my experience from buying my new Dart from Justin and having a great service department will go a long way to telling my family and friends about Elmwood Dodge...Kept up the great work you do.....Raymond Coppola More
by magic2014
Employees Worked With
