Empire Toyota of Huntington

Empire Service is big on Bait and Switch. My family members and friends have had multiple issues with your dealership; and none of us will be returning. This is less to do with the Service My family members and friends have had multiple issues with your dealership; and none of us will be returning. This is less to do with the Service Manager (John Dilauro) and more to do with your consistent, unethical business practices. As an example, I came in for an oil change. I believe John told me it would be $129. I then presented a coupon I received from you for $44. Well, that was complete xx. That is not for Synthetic Oil. However, John was able to then reduce the $129 to $88 or so. Again, bait and switch. I needed a new battery too. It started out at $289 or so. However, with some push back, some how it dropped to $249. Then Omar calls me while I am sitting there at 7:45am and pretends he does not know I am there. He of course wants me to upgrade my vehicle. Well, he caught an earful. When I got home and mentioned the "Omar call" to my wife, she said the exact same thing happened to her while she was there. In any case, Omar said he would call me back on Saturday afternoon. Well of course, that did not happen. That is fine. My family and friends are completely done with Empire and will go out of our way to steer people to Smithtown Toyota. Smithtown's prices are better and we never experience the xx we have with Empire. Your company is a poor representative of the Toyota name. More

Friendly professional knowledgeable personnel very helpful and accommodating Great experience will def recommend to other people’ helpful and accommodating Great experience will def recommend to other people’ More

Mr. Cesar Sandoval was extremely helpful and knowledgeable in helping us select the correct car. I greatly appreciated his patience, attention and overall demeanor. I highly recommend Mr. Cesar knowledgeable in helping us select the correct car. I greatly appreciated his patience, attention and overall demeanor. I highly recommend Mr. Cesar Sandoval to all. More

expensive repairs but done right. .... Janine was thorough and took the time to explain what was needed. .... Janine was thorough and took the time to explain what was needed. More

Chelsie Aragon was terrific! She helped me pick the right car for me without being pushy. My whole experience was great thanks to her! She helped me pick the right car for me without being pushy. My whole experience was great thanks to her! More

They are very professional and very accurate with my needs, the car where I bought it's in excellent conditions I loved needs, the car where I bought it's in excellent conditions I loved More

Yoelis was great — friendly, professional, efficient. This dealership however was disappointing. On Thursday, I bought a car over the phone, put down a deposit, and was told it would be delivered to me o This dealership however was disappointing. On Thursday, I bought a car over the phone, put down a deposit, and was told it would be delivered to me on Monday afternoon. Monday rolls around, and I get a call saying that they sold the car out from under me over the weekend and the new buyer had already taken the car. Apparently Sham, who sold me the car, wasn’t working on whatever day and so no one else knew that the car had been sold? But, make it make sense. How could a car that had a deposit on it and that had a contract already drawn up and was just waiting for me to sign it at delivery not be clearly marked as sold to all the other salespeople? I find it hard to believe, but I digress. They ended up selling me a different car of the same model, but it was not the color I originally wanted and actually cost $300 more because it was the special pearl white. It worked out in the end, sure, but this was an incredibly frustrating, stressful, and unsatisfactory car buying experience as a whole. More

Alex and Blake were great they make me feel like I was home great people I’ll highly recommend them to anyone who looking for a new car or certified pre-owned home great people I’ll highly recommend them to anyone who looking for a new car or certified pre-owned More

Cesar at Empire Toyota has been my sales rep since 2022, and has assisted me in all phases of leasing and buying in a most skillful and pleasant way! I wouldn't go anywhere else! He's the best! and has assisted me in all phases of leasing and buying in a most skillful and pleasant way! I wouldn't go anywhere else! He's the best! More