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Mercedes-Benz of West Covina
West Covina, CA
2,168 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,169 reviews
Verified Customer
September 29, 2026
Excellent but not the best due to not being approved or offered or able to get a loaner car for over a week after bringing my car in for repair. The minute a customer brings in a vehicle for repair whether offered or able to get a loaner car for over a week after bringing my car in for repair. The minute a customer brings in a vehicle for repair whether it is covered by a warranty or not the dealership should immediately offer a loaner vehicle. My family and I were greatly inconvenienced due to having to share our only other vehicle until finally after almost 2 weeks we were finally given a loaner vehicle from the dealership. More
by djrod.steve
Employees Worked With
George
September 29, 2026
Absolutely fantastic experience with the MB West Covina Team. Special thank you to Zayrab who went above and beyond to ensure my complete and total satisfaction with my purchase. Thank you all very much! I Team. Special thank you to Zayrab who went above and beyond to ensure my complete and total satisfaction with my purchase. Thank you all very much! I would highly recommend them to all based on my personal experience. More
by lorenzo.stoller
Employees Worked With
Zayrab Choudhry
September 28, 2026
Excellent Prompt service. Shawnt was courteous, and understanding Of my concerns. Also called me the following week to follow up on my car. Shawnt was courteous, and understanding Of my concerns. Also called me the following week to follow up on my car. More
by banuanklesaria
Employees Worked With
Shawnt
September 28, 2026
Excellent easy transaction, very good communication, and great delivery. Trade-in and pricing was very fair. great delivery. Trade-in and pricing was very fair. More
by RUSTYLONGHORN
Employees Worked With
September 27, 2026
My service advisor James is great. The service department is a joke. They have no idea what they are doing. The service department is a joke. They have no idea what they are doing. More
by MMILLNER
