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Mercedes-Benz of West Covina
West Covina, CA
1,896 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,896 reviews
June 16, 2026
Very friendly and personable. They made the leasing process easy and stress-free. Would highly recommend! They made the leasing process easy and stress-free. Would highly recommend! More
by mbkbarc
Verified Customer
June 15, 2026
Do not buy a car from here, especially from Rabi. Rabi completely lied to me just to get a sale. He told me the car had wireless charging when it actually doesn't. Instead of just admitting he lied, Rabi completely lied to me just to get a sale. He told me the car had wireless charging when it actually doesn't. Instead of just admitting he lied, he made me drive all the way back to West Covina 4 different times pretending they were going to check it out and "fix" it. It was a complete waste of my time and gas. When I was test driving the car, I noticed something was wrong with the tire and pointed it out. Rabi told me it just "needed air." That was a total lie. It actually had a bad leak, and fixing tires on these cars is not cheap. The electronic power steering completely shut off on me. It left me stranded and I literally had to get the car towed because it was completely undrivable. Like how it this happening and I just bought the car. Anywho I couldn’t even talk to a manager because Rabi’s manager Eric is completely avoiding my emails and calls. So he’s allowing all this to happen. More
by fatima
Employees Worked With
Rabi
June 15, 2026
The only reason why Mercedes-Benz of West Covina get 2 stars instead of one is because of my experience with Grace in finance and Gustavo in technical support. They were both professional, efficient and stars instead of one is because of my experience with Grace in finance and Gustavo in technical support. They were both professional, efficient and customer service oriented, unlike the rest of the sales team More
by isaackhakim
June 14, 2026
Excellent customer service , the stuff was friendly and helpful and the whole experience was easy and quick helpful and the whole experience was easy and quick More
by lilosawlilo
Employees Worked With
June 14, 2026
Great service and responsiveness. Would highly recommend. There size allows them to get anything. Service superb Would highly recommend. There size allows them to get anything. Service superb More
by ALTMANGREGORY
June 14, 2026
I had a great experience working with Jose Vargas at the dealership. Jose was professional, friendly, and knowledgeable throughout the entire process. He answered all of my questions, kept me informed every dealership. Jose was professional, friendly, and knowledgeable throughout the entire process. He answered all of my questions, kept me informed every step of the way, and made the experience smooth and stress-free. I truly appreciated his excellent customer service and would gladly recommend him to others. More
by GWORKS
Employees Worked With
Jose Vargas
