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Mercedes-Benz of West Covina
West Covina, CA
2,117 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,117 reviews
September 12, 2026
Andrew made sure to find me the exact make, model, color of the Mercedes I wanted, and additionally found one that had more special features than the original model, so I could not me more satisfied with my of the Mercedes I wanted, and additionally found one that had more special features than the original model, so I could not me more satisfied with my new car and the outstanding service that was provided at this dealership. Thank you so much Andrew! More
by R4NAB2
Verified CustomerEmployees Worked With
Andrew S.
September 12, 2026
Gus was very nice and found a car for me quickly. It only took me 5 minutes to make a decision. Ryder was also very efficient. I highly recommend this dealership. It only took me 5 minutes to make a decision. Ryder was also very efficient. I highly recommend this dealership. More
by lita.abella
Employees Worked With
Gustavo Vera & Ryder Craig
September 12, 2026
Shawn in Finance is an absolute hustler who will get the deal done. He gets down to business and gives the best possible deal to save time and create an amazing customer experience. Omi in sales is knowledg deal done. He gets down to business and gives the best possible deal to save time and create an amazing customer experience. Omi in sales is knowledgeable and creates a pressure free experience! Definitely recommend that duo! More
by carlos.mesa
Employees Worked With
Shawn In Finance, Omi in Sales
September 10, 2026
I felt that Roy did not go above and beyond to find the problem on the car. He took me for a test drive basically only in the parking lot and couldn't replicate the squeaking sound on my suspension. I aske problem on the car. He took me for a test drive basically only in the parking lot and couldn't replicate the squeaking sound on my suspension. I asked if we can drive at a different location and he stated no because he potentially has other client Ed's He did not offer a foreman or technician to go on a drive with me, which I don't know why. After I got the car back, the squeaky noise on the suspension came back and I recorded it on video. I informed Roy that I recorded it and he said to drive it for a few days to try to spot a pattern then reach back out to him to bring the car back. Overall, I am very dissatisfied with the experience at West Covina Mercedes or at least with the service advisor I got. I had to make an appointment with another Mercedes Benz dealership in Ontario to bring my car in. In addition, for my rental car I received a Toyota Corolla. Shouldn't I of got a rental similar to my E450 that I brought in? More
by victortruong6627
Employees Worked With
Roy
September 08, 2026
We had an outstanding experience purchasing our vehicle from Mercedes-Benz of West Covina through Zaryab Choudhry. Zaryab was professional, knowledgeable, patient, and genuinely committed to making the ent from Mercedes-Benz of West Covina through Zaryab Choudhry. Zaryab was professional, knowledgeable, patient, and genuinely committed to making the entire process smooth and enjoyable. He answered all our questions clearly, kept everything straightforward, and made us feel valued rather than pressured. His attention to detail and exceptional customer service exceeded our expectations. We absolutely love the car and would highly recommend Zaryab to anyone looking for a first-class Mercedes-Benz buying experience! More
by SALMAN CHAUDHRY
Employees Worked With
Zaryab Choudhry
September 08, 2026
Excellent Service from Alex J. ! I had an excellent experience having my car serviced at Mercedes-Benz of West Covina, thanks to Alex J. From the moment I arrived, Alex was profe ! I had an excellent experience having my car serviced at Mercedes-Benz of West Covina, thanks to Alex J. From the moment I arrived, Alex was professional, courteous, knowledgeable, and very attentive. He took the time to explain the service clearly, kept me informed throughout the process, and made sure everything was handled properly and efficiently. What I appreciated most was his genuine concern for customer satisfaction—I never felt rushed or treated like just another appointment. Alex represents the level of professionalism, attention to detail, and exceptional customer care you expect from the Mercedes-Benz brand. He made the entire service experience smooth and stress-free. Thank you, Alex, for going above and beyond. Definitely a 5-star experience! ⭐⭐⭐⭐⭐ More
by dr.devera
Employees Worked With
Alex J.
September 08, 2026
Still haven’t received all signed documents from dealer. Car not checked before sale. Car was having problems with right window glass. Glass was not working. I had to pay for $190 to Honda Service Center. A Car not checked before sale. Car was having problems with right window glass. Glass was not working. I had to pay for $190 to Honda Service Center. After sales, dealer not entertaining customer. Very bad experience More
by amit ghosh
Employees Worked With
Sales person was Liam and sales manager is Asad
September 07, 2026
Respectful, Understanding, Courteous. Rabih, Mario, and William really pulled this off! I’m truly thankful for their kindness, patience, and dedication in helping me get the car I wanted. Rabih, Mario, and William really pulled this off! I’m truly thankful for their kindness, patience, and dedication in helping me get the car I wanted. They made the whole experience easy and stress-free. More
by vespinoza2222
Employees Worked With
Rabih/Mario/William
