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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
2,018 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 2,018 reviews

July 31, 2026

Peter is always professional, reliable, and very helpful. He provides excellent service, communicates well, and makes sure everything is taken care of properly. More

by JENNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Yee
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July 30, 2026

Didn’t have any Mercedes Benz loaner cars available. Got a Toyota Corolla. Repairs took longer than expected… had to order parts twice. More

by greg_lantz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vahe
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July 30, 2026

Wasn’t aware of a lot of recent changes, can’t get any rides home if waiting period is longer time waiting to complete the job. Also making credit card payment has to pay 3% more. Sales man is good and tr More

by teresac2188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Yee
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July 30, 2026

I was upset thinking I paid for something that I didn’t receive. However I was wrong and my representative clearly explained what I did not grasp the first time. He was calm profesional considerate of m More

by MJEANCONCHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George K
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Jul 30, 2026 -

Mercedes-Benz of West Covina responded

Thank you for sharing your experience with your Mercedes-Benz E-Class service. We’re pleased our team could clarify the details and make sure you felt heard and respected. We appreciate your trust and look forward to keeping your car in top shape.

July 30, 2026

Demitra was great! She was fast , informative & answered all my questions. Thank you so much More

by THIRD.WESTSALES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dimitra Lopez
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Jul 30, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear our team member provided quick and clear answers during your Mercedes-Benz Sprinter 2500 service. Thank you for entrusting us with your vehicle. We look forward to assisting you again.

July 30, 2026

Thorough video inspection and explanation. Followed by conversation with advisor Chad. I decided to move forward with Chad's recommendations. More

by MSHANN15
Recommend Dealer
Yes
Employees Worked With
Chad
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Jul 30, 2026 -

Mercedes-Benz of West Covina responded

We’re delighted you found the video inspection and explanation helpful. It’s great our advisor could help you feel confident moving forward with the recommendations for your Mercedes-Benz E-Class. We look forward to taking care of your vehicle on future visits.

July 30, 2026

Chad is professional and courteous. He gives his opinion of what is causing any issues but leaves the final determination up to the mechanics. More

by MSHANN15
Recommend Dealer
Yes
Employees Worked With
Chad
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Jul 30, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear our service team was professional and courteous while servicing your Mercedes-Benz E-Class. We’re glad we could provide clear insights and allow you to make informed decisions before any work began. Thank you for your 5-star review and we look forward to assisting you again.

July 30, 2026

I've used this dealership for service since purchasing my car 16 years ago. They are very organized and professional. More

by MSHANN15
Recommend Dealer
Yes
Employees Worked With
Chad Darett
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Jul 30, 2026 -

Mercedes-Benz of West Covina responded

It means a lot that you’ve trusted us with your Mercedes-Benz E-Class service for the past 16 years. We’re glad our organization and professionalism have made each visit smooth. Thank you for your continued loyalty.

July 30, 2026

I arrived for my 10:15am at 10:10am and I was waited on right on time. I had a video inspection & a few recommendations were made & my oil & filter change was done. More

by AGATHAMALLORY46
Recommend Dealer
Yes
Employees Worked With
Jorge Colin Kiri
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Jul 30, 2026 -

Mercedes-Benz of West Covina responded

It’s great to hear that your appointment ran right on schedule. We’re glad the video inspection and recommendations were helpful and that your oil and filter change was completed smoothly. Thank you for entrusting your Mercedes-Benz C-Class to us, and we look forward to serving you again.

July 29, 2026

Fast easy convenient and consistent. Would not go to any other place. George really knew what I needed and did not waste anytime. He made the whole process so seamless! More

by HABHABFAISAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Report | Print
Jul 29, 2026 -

Mercedes-Benz of West Covina responded

We’re glad our streamlined process made servicing your Mercedes-Benz feel effortless. We appreciate your loyalty and look forward to making each visit just as smooth.

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