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Mercedes-Benz of West Covina
West Covina, CA
1,360 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,360 reviews
Verified Customer
December 02, 2025
HORRIBLE SERVICE DEPARTMENT. I do not feel safe with my car being worked on here as I do not trust them anymore. While the service advisors are always pleasant, the actual serv I do not feel safe with my car being worked on here as I do not trust them anymore. While the service advisors are always pleasant, the actual service technicians have made errors more times than I can count. They also do not do the actual work specified. Their "complementary inspection" report showed they checked the brakes and they were good when in fact they were completely worn out. They just copied and pasted from a previous visit. I won't even bring my car here for warranty work anymore as it is just that bad. More
by Garcia626
Employees Worked With
Not listed
December 01, 2025
Demitra always addresses my concerns and always makes sure my car is taken care of. I’ve never struggled to get an appointment and when parts are needed she always makes sure the parts are in before I ev sure my car is taken care of. I’ve never struggled to get an appointment and when parts are needed she always makes sure the parts are in before I even take my car in. Turn around time is usually really fast too! More
by c.anguiano28
Employees Worked With
Demitra
November 30, 2025
Jake, the Sales Representative, delivered exceptional service and made everything feel effortless. He’s a rockstar and he connected with my son - the vehicle was purchased as my son’s first car. service and made everything feel effortless. He’s a rockstar and he connected with my son - the vehicle was purchased as my son’s first car. More
by sauleramirez1
Employees Worked With
November 30, 2025
Check engine light was on and Rian handled the repair quickly. He explained why the repair was needed and the cause of the fault. He constantly kept me updated on the progress so I would have a clear eta quickly. He explained why the repair was needed and the cause of the fault. He constantly kept me updated on the progress so I would have a clear eta on the completion of the repair More
by JROD5150
Employees Worked With
Rian lu
November 29, 2025
We love George Kakish and trust him to take care of us. We wouldn’t come here without George and we’ve come here to George for years. We wouldn’t come here without George and we’ve come here to George for years. More
by LynnKT
Employees Worked With
George Kakish - Service Manager
