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Mercedes-Benz of West Covina
West Covina, CA
1,920 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,920 reviews
June 25, 2026
My experience with the dealership was positive overall. The staff was professional, knowledgeable, and answered my questions without pressuring me into a decision. The purchasing process was straightforwar The staff was professional, knowledgeable, and answered my questions without pressuring me into a decision. The purchasing process was straightforward, and they kept me informed. There were a few minor delays, but they communicated them clearly and resolved everything satisfactorily. More
by PAVANHYD
Verified CustomerEmployees Worked With
Jose Vargas
June 25, 2026
June 25, 2026
Mario made the process of buying my Jeep seamless and was accommodating to my needs. He made it comfortable for me to by a car from the Bay Area! accommodating to my needs. He made it comfortable for me to by a car from the Bay Area! More
by vance13
June 25, 2026
I bought my GLS from Mercedes Benz of West Covina, I've brought the GLS many times and every time it's always been a great experience all around. The speed and quality of the service was impressive. brought the GLS many times and every time it's always been a great experience all around. The speed and quality of the service was impressive. More
by saul gonzalez
Employees Worked With
Jose Vargas
June 25, 2026
Retired Mercedes-Benz Tech of over 40 years just looking for transparency and professionalism was sold a car that the sales department refused to show me the recondition report and in less than 30 days the for transparency and professionalism was sold a car that the sales department refused to show me the recondition report and in less than 30 days the engine seized. Then when I said that they hid information able the vehicle they told me sorry we can't help you. I went to the General Manager and he had someone else call me to tell me the same thing. No help. I wonder if Simon Sarriedine is aware of what's happening in his dealership. Please let me know. More
by RHDZ55
Employees Worked With
Shawn Li , Gustavo Leon, Miguel Garcia, William Helou, you all know what you did!
June 24, 2026
I rarely have the financial ability to be able to afford the dealership. I find that the cost for everything here to be grossly overinflated. I now only go here when my back is against the wall and the vehi the dealership. I find that the cost for everything here to be grossly overinflated. I now only go here when my back is against the wall and the vehicle has a safety issue. Please shop around... after that, they didn't put my car back together correctly and had to get the tech back to fix it quickly. I didn't notice another issue which was my daytime running lights were disabled as well so I now have to do that work on my own. The quality of service has declined while the cost has inflated. Shrinkflation at work. More
by allenlid
Employees Worked With
George 5 stars
June 24, 2026
El servicio, la atención es muy excelente buen trato, muy amables y eficientes con lo que hacen. amables y eficientes con lo que hacen. More
by brendadd25
