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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
1,837 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 1,837 reviews

May 24, 2026

The sales process was okay initially, but my experience after driving the car off the lot has been disappointing. I’ve reached out one time and I guess also the last time with questions and concerns, no re More

by shaoyinliu09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shadi Darwich
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2026

Expert Service! I come from Orange County to service my vehicle! Love everything about your service! Thank you More

by blossomsvintagechic
Recommend Dealer
Yes
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May 24, 2026 -

Mercedes-Benz of West Covina responded

Thank you for trusting us with your Mercedes-Benz C-Class all the way from Orange County. We’re thrilled to hear you love every aspect of our service. We look forward to welcoming you back soon.

May 24, 2026

James is excellent James is excellent service manager Will come back again and then again in the future to see him More

by HENRYMIAO777
Recommend Dealer
Yes
Employees Worked With
5
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May 24, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear our service manager provided excellent support during your Mercedes-Benz S-Class visit. We appreciate your kind words and look forward to assisting you again in the future.

May 24, 2026

Service is great, customer service is awesome. The concern I came for has been resolved in a timely manner. More

by CHIQUIJUAN1728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
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May 24, 2026 -

Mercedes-Benz of West Covina responded

Thank you for sharing your experience. We’re glad the service concern for your Mercedes-Benz C-Class was resolved promptly and that our team provided exceptional care. We look forward to assisting you again.

May 24, 2026

Very knowledgeable staff. Made the entire process quick and smooth. I would definitely recommend this dealership to my friends More

by Giselle sancheZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Miranda
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May 24, 2026 -

Mercedes-Benz of West Covina responded

It’s great to hear our knowledgeable team made your Mercedes-Benz purchase quick and smooth. Thank you for recommending us to your friends. We look forward to welcoming them when they visit.

May 23, 2026

I've been coming for years , I've never had any issues Always great customer service More

by michael26592007
Recommend Dealer
Yes
Employees Worked With
Riad
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May 23, 2026 -

Mercedes-Benz of West Covina responded

Our team is honored you’ve entrusted your Mercedes-Benz E-Class to us for years without any issues. It’s rewarding to know our service continues to impress. Thank you for your ongoing loyalty.

May 22, 2026

It is very good customer service very helpful and honest . Care about customers I’m happy thanks More

by Ramzy hanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George in service department consulted
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May 22, 2026 -

Mercedes-Benz of West Covina responded

We appreciate you highlighting our honest and helpful approach during service on your Mercedes-Benz GLC 350e. We look forward to welcoming you back soon.

May 22, 2026

Good service happy & normal waiting time. Well train staffs taking good care the customers. Thank you More

by LUKEDE09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Kolandjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shadi Darwich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eileen Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Weith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rabee Hattar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Lao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2026 -

Mercedes-Benz of West Covina responded

It’s great to hear our team delivered efficient service and provided a comfortable wait for your Mercedes-Benz GLC 300. We’re pleased our staff took good care of you, and Jason sends his thanks. We look forward to assisting you again.

May 21, 2026

Very professionals, never had an issue, they always do a perfect job. Clean restrooms!!! Good coffee More

by jlsaid
Recommend Dealer
Yes
Employees Worked With
Roy Wu
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May 21, 2026 -

Mercedes-Benz of West Covina responded

Thanks for noting our team’s professionalism and flawless work. We’re glad the clean restrooms and good coffee added to a seamless visit and appreciate you trusting us with your Mercedes-Benz S-Class. We look forward to caring for your vehicle again.

May 21, 2026

The service was so great. I really thank you for everyone in the department. They were so kind and nice. Thank you! More

by jin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 21, 2026 -

Mercedes-Benz of West Covina responded

We’re delighted our department provided friendly and attentive service for your GLC 300. It’s wonderful knowing the whole team made your visit so positive. We look forward to assisting you again.

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