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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.4
1,754 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 1,754 reviews

April 26, 2026

I am completely satisfied with service. It is great to work with professional people like Chad. Thank you More

by HBOYADJIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Kolandjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 26, 2026

Above expectations He was able to find the issue and solve it And he updated me when it's done More

by Tommy
Recommend Dealer
Yes
Employees Worked With
Jamies
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Apr 26, 2026 -

Mercedes-Benz of West Covina responded

Thank you for highlighting how our team diagnosed and resolved your issue while keeping you informed. We’re glad your Mercedes-Benz is running smoothly now. We look forward to supporting you again in the future.

April 26, 2026

Very helpful and honerd other dealers coupons and our representative very nice and courteous very satisfied More

by Jesus valdivia
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Kolandjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shadi Darwich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eileen Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Weith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rabee Hattar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Lao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2026 -

Mercedes-Benz of West Covina responded

We’re glad our team could honor the other dealers’ coupons and provide courteous service for your Mercedes-Benz EQB 300. Your satisfaction means a lot and we look forward to assisting you again.

April 25, 2026

Dimitra kept me updated which I appreciated Appreciate the help and also the car wash More

by MIYASH.PIKA
Recommend Dealer
Yes
Employees Worked With
Dimitra
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Apr 25, 2026 -

Mercedes-Benz of West Covina responded

Thank you for mentioning the updates and the car wash. We’re glad our team kept you informed during your Mercedes-Benz C-Class service. Your five-star rating means a lot to us.

April 25, 2026

I always get fast, reliable service. I'm very pleased with the level of professionalism and hard work from the staff. More

by oscar.omar.orozco.nasta82
Recommend Dealer
Yes
Employees Worked With
Demitra Lopez
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Apr 25, 2026 -

Mercedes-Benz of West Covina responded

It’s great to hear you value our fast, reliable service and the professionalism of our team. We’re pleased to care for your Mercedes-Benz C-Class with the dedication you expect. Thank you for your continued trust.

April 25, 2026

I always get fast, reliable service. I'm very pleased with the level of professionalism and hard work from the staff. More

by oscar.omar.orozco.nasta82
Recommend Dealer
Yes
Employees Worked With
Demitra Lopez
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Apr 25, 2026 -

Mercedes-Benz of West Covina responded

Knowing our team consistently provides prompt, reliable service for your Mercedes-Benz C-Class is rewarding. Your comments about our professionalism and dedication mean a lot. We look forward to welcoming you back.

April 25, 2026

Service was super from beginning to end; very organized, welcoming and professional .. I was able to get on with my day quickly and smoothly .. James was my advisor, highly helpful and accommodating always More

by acshen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hou
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Apr 25, 2026 -

Mercedes-Benz of West Covina responded

What a pleasure to hear our service team made your visit smooth and organized. We’re happy your Mercedes-Benz GLC 350e was handled professionally and let you get back to your day quickly. Thank you for sharing your experience.

April 25, 2026

I would recommend this service center with this caveat; If they assign Chad Darett as your service advisor, politely DECLINE. I don't know what this guy's problem is, but he won't return calls and didn't More

by mrripfrog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Darett
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Apr 26, 2026 -

Mercedes-Benz of West Covina responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Apr 26, 2026 -

mrripfrog responded

Sure, you can reach out to me anytime.

April 24, 2026

The worst customer service I have encountered in many years. I purchased a $100k vehicle and it was all downhill from there. No return phone calls, transferred to voice mails, rude and dismissive manager More

by luccaitaly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales Manager - William - rude and dismissive-no follow up
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April 24, 2026

Chad is my go to for both my Mercedes benz vehicles. 10 stars if I could More

by CARQUEEN589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Kolandjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Deret
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Apr 24, 2026 -

Mercedes-Benz of West Covina responded

Delighted to hear our team continues to be your trusted choice for Mercedes-Benz service. Thank you for the five-star rating and your kind feedback. We look forward to servicing your AMG GLC 43 again soon.

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