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Mercedes-Benz of West Covina
West Covina, CA
1,651 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,651 reviews
Verified Customer
March 17, 2026
I get good, reliable service from Mercedes Benz os West Covina. I'm happy with their service. Covina. I'm happy with their service. More
by oscar.omar.orozco.nasta82
March 17, 2026
It started good with the guys outside and when I left. Real cool and professional. Demitra is a keeper, she explained everything well and she was very nice. The rental lady and the young girl receiving pa Real cool and professional. Demitra is a keeper, she explained everything well and she was very nice. The rental lady and the young girl receiving payment was a pleasure to speak with! More
by LOUMARRON49
Employees Worked With
Demitra
March 16, 2026
Outstanding service from Simon Chavez who made the entire experience not only painless, but actually a delight! As long time, Mercedes-Benz customers, and interacting with multiple different dealerships over experience not only painless, but actually a delight! As long time, Mercedes-Benz customers, and interacting with multiple different dealerships over time, we can say that our experience with Simon was one of the best. He went above and beyond, staying well past closing time to not only seal the deal, but also to ensure all of our concerns were addressed. His efforts and dedication reflect well upon West Covina Mercedes-Benz. Excellent job! More
by jcholfin
Employees Worked With
Simon Chavez
March 16, 2026
Quality of service is rated poor in my experience/opinion. Very low communication skills from advisor and rental staff. No update on vehicle after 5 days in the shop. Integrity rate is ver experience/opinion. Very low communication skills from advisor and rental staff. No update on vehicle after 5 days in the shop. Integrity rate is very low in my opinion. More
by kmkmrobinsons
Employees Worked With
Jorge Colinkuri
March 16, 2026
I want to share my experience so others can go in informed. Two members of the team — Joseph (Sales Manager) and Michael (Finance Manager) — made several representations during my purchase that tu informed. Two members of the team — Joseph (Sales Manager) and Michael (Finance Manager) — made several representations during my purchase that turned out to be false. Joseph told me the extended warranty covers everything, including wheel abrasions and wear and tear. He also promised dealer-cost pricing on wheel powder coating at Mercedes-Benz of Escondido. Michael told me I could service the vehicle at a San Diego Land Rover location with no deductible — and when I pushed back and asked which one, he admitted there wasn't one, but assured me Mercedes-Benz of Escondido would take care of it at no charge. He also said the warranty could be cancelled within 30–60 days for a full refund. None of this was true. Mercedes-Benz of Escondido doesn't service Range Rovers and doesn't offer powder coating. When I called Zurich, I was told many of the items I was specifically told were covered are actually excluded. I have been trying to cancel the warranty for days — calling, texting, and emailing — with zero response. To top it off, I was issued a due bill for a key fob two weeks ago that still hasn't been ordered. I don't use the word "dishonest" lightly, but I'm struggling to find another word for what happened here. Buyer beware. More
by DD
Employees Worked With
March 15, 2026
Michael Miranda was wonderful to work with. He was very responsive throughout the whole process He was very responsive throughout the whole process More
by bking16
March 15, 2026
John Chow was very helpful. He was friendly and professional. It was a great experience to have my car serviced at this location. He was friendly and professional. It was a great experience to have my car serviced at this location. More
by WUGUOYU07
Employees Worked With
John Chow of Seevices
