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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.4
1,951 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 1,951 reviews

July 03, 2026

Paid the bill to get it fixed, we never received a call saying it was done. We called to check and they simply said “well we see you paid, but we don’t know if it’s fixed or not. There’s no notes in the sy More

by ERACO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Repair
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July 02, 2026

Adviser listened to our requests, had a loaner and technician was very thorough Car wash could have been better More

by ruthkuah
Recommend Dealer
Yes
Employees Worked With
John Chow
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Jul 02, 2026 -

Mercedes-Benz of West Covina responded

It’s great to hear our adviser listened to your requests and arranged a loaner while our technician took thorough care of your Mercedes-Benz. Your feedback about the car wash is very helpful for making improvements. Thank you for sharing your experience.

July 02, 2026

I was early and they took me right away! Courteous service advisor, MJ! 😃 Beautiful lounge area; coffee, lattes, pastries. Work area for laptop users! Top notch 👌 More

by sherryfluker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MJ
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Jul 02, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear you were seen right away and found our service advisor attentive. We’re glad the lounge amenities and work area added to your visit. Thank you for trusting us with your Mercedes-Benz.

July 02, 2026

Easy to make an appointment. Vahe got it started right away for my B1 appointment time. Had to wait about 2+ hours. But the wait time was not an issue because the waiting room wa More

by tedtris10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vahe (Service dept)
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Jul 02, 2026 -

Mercedes-Benz of West Covina responded

It’s great to know booking was simple and that your Mercedes-Benz GLE 450e service started promptly at your scheduled time. We’re pleased the comfortable waiting area made the 2-hour wait pleasant. Thank you for the 5-star feedback.

July 02, 2026

Customer service was over and above what I expected. We were treated just fine. Thanks More

by lewtotoo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edmond Oke
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Jul 02, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear our team went above and beyond for you. Thank you for trusting us with your Mercedes-Benz. We look forward to assisting you again soon.

July 02, 2026

Mercedes West Covina excellent dealer with honest people. My advisor Chad Darett was excellent with knowledge and advice. More

by dcquan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Darett
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Jul 02, 2026 -

Mercedes-Benz of West Covina responded

It’s great to know our team was honest and provided helpful guidance during your GLC 300 service. We’re pleased that our advisor’s expertise met your expectations.

July 01, 2026

They are very polite, knowledgeable, and friendly! Demitria, knows her stuff, was very accommodating, I really appreciate her, and look forward to working with her again More

by GERARDOPOMPA
Recommend Dealer
Yes
Employees Worked With
Demitria
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Jul 01, 2026 -

Mercedes-Benz of West Covina responded

Thank you for highlighting how polite, knowledgeable and friendly our team was during your Mercedes-Benz C-Class service. We’re glad our advisor could accommodate you and appreciate your kind words. We look forward to assisting you again soon.

July 01, 2026

He was great, very enthusiastic and friendly, and helped me with my needs. Very nice More

by 277826642
Recommend Dealer
Yes
Employees Worked With
James
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Jul 01, 2026 -

Mercedes-Benz of West Covina responded

We’re delighted our team offered enthusiastic and friendly assistance while servicing your Mercedes-Benz GLB 250. Thank you for trusting us with your vehicle. We’re here whenever you need us.

July 01, 2026

He is friendly, responsible, and enthusiastic. He is friendly, responsible, and enthusiastic.he always help me resolve issues with my car. More

by 277826642
Recommend Dealer
Yes
Employees Worked With
James
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Jul 01, 2026 -

Mercedes-Benz of West Covina responded

We’re grateful for your kind words about our team’s friendly, responsible, and enthusiastic service. We’re pleased we could help keep your Mercedes-Benz running smoothly by resolving your car issues. Please reach out if we can assist further.

July 01, 2026

Excellent customer service, the people are very friendly and helpful, they solve all your doubts and concerns, highly recommended More

by OSMANVL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Riad
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Jul 01, 2026 -

Mercedes-Benz of West Covina responded

It’s great to hear the team provided such friendly and helpful support while servicing your Mercedes-Benz GLE 350. Jake is pleased we could address all your concerns effectively. Thank you for recommending us.

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