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Mercedes-Benz of West Covina
West Covina, CA
1,962 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,962 reviews
July 07, 2026
Although my vehicle was at the dealership a little longer than anticipated because parts had to be ordered, my overall experience was very positive. My service advisor at Mercedes-Benz of West Covina was pro than anticipated because parts had to be ordered, my overall experience was very positive. My service advisor at Mercedes-Benz of West Covina was professional, courteous, and a pleasure to work with. She made the process easy, treated me with respect, and provided excellent customer service. I truly appreciate her professionalism and would gladly work with her again. Thank you! More
by MSJANET35
Verified CustomerEmployees Worked With
Demitra
July 06, 2026
I have to admit I always have excellent service. Since I started taking my Benz for Service for the last 4 yrs all the staff is very friendly, I can honestly say I have never had any issues to this Since I started taking my Benz for Service for the last 4 yrs all the staff is very friendly, I can honestly say I have never had any issues to this day. Keep up the good work. More
by CXAGUILAR
Employees Worked With
James Hou - Thank you James.
July 06, 2026
I had an amazing experience with this dealership! Andrew and Zaryab were friendly, professional, and genuinely wanted to make sure I was completely satisfied every step of the way. They took the time Andrew and Zaryab were friendly, professional, and genuinely wanted to make sure I was completely satisfied every step of the way. They took the time to answer my questions, made the process smooth and stress free, and didnt make me feel pressured. Their exceptional customer service and commitment to making sure I left happy are exactly why I ended up leasing two vehicles. I highly recommend this dealership to anyone looking for a great car-buying or leasing experience! Thanks again! More
by Kristine
Employees Worked With
Andrew Samaan, Zaryab
July 06, 2026
No interaction with me. In a hurry to take care of anyone who came in and forgot about me. No instructions on how to In a hurry to take care of anyone who came in and forgot about me. No instructions on how to More
by mjilling1
Employees Worked With
July 05, 2026
"I had the absolute best car-buying experience at Mercedes-Benz of West Covina, all thanks to Anthony Campbell! He is easily the best salesperson in the world. He was incredibly professional, patient Mercedes-Benz of West Covina, all thanks to Anthony Campbell! He is easily the best salesperson in the world. He was incredibly professional, patient, and knowledgeable while helping us set up and purchase our two vehicles. Anthony made a usually stressful process completely seamless and pressure-free. If you are coming to this dealership, ask for Anthony Campbell directly—he will take excellent care of you! 5 stars!" More
by Tom
Employees Worked With
Anthony Campbell
July 05, 2026
Outstanding attention to potential customers and then actual customers. They earned our business with research, responsiveness, care and humor. They found a vehicle with my wife's exact specifications actual customers. They earned our business with research, responsiveness, care and humor. They found a vehicle with my wife's exact specifications when no other Mercedes-Benz dealer could. Particular kudos to Ryder Craig. More
by joel90405
Employees Worked With
Ryder Craig, Mo
July 03, 2026
Was pleased the service representative did not add all new filters and fluid changes to low mileage and usage vehicle. Which has been the case with other dealers. new filters and fluid changes to low mileage and usage vehicle. Which has been the case with other dealers. More
by sanfordhys
Employees Worked With
Service representative.
July 03, 2026
The dealership is extremely competent with extremely accommodating staff. They go above and beyond to have all your car issues addressed. Chad is amazing and on top of his game. accommodating staff. They go above and beyond to have all your car issues addressed. Chad is amazing and on top of his game. More
by CHIQUIJUAN1728
Employees Worked With
Chad Darret
