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Mercedes-Benz of West Covina
West Covina, CA
2,204 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,205 reviews
October 11, 2026
I had an excellent experience! The salesperson was extremely professional, knowledgeable, and dedicated. He went above and beyond to make sure everything went smoothly. He was very The salesperson was extremely professional, knowledgeable, and dedicated. He went above and beyond to make sure everything went smoothly. He was very patient, answered all my questions, and worked hard to get me the best possible deal. His customer service was outstanding, and I truly appreciate all his effort. I highly recommend him to anyone looking for a great car-buying experience! More
by bohu1003
Verified CustomerEmployees Worked With
Rongfeng li
October 11, 2026
The worst service i have ever got. She told me my car will be ready in 6 hours so i waited there the whole day, and then at 4:30, when i asked them, they said the car will not be ready She told me my car will be ready in 6 hours so i waited there the whole day, and then at 4:30, when i asked them, they said the car will not be ready until tomorrow! I rented two cars totel because i have to go for lunch at noon and drive home at night. Waisted my overall 10 hours! If they told me earlier, i should drive home at noon. More
by Ellen
October 11, 2026
It was top notch even though I spent over two grand fixing the car they made me feel important. Explain everything in detail and give me the most. Let's say options for me to be able to decide what pri fixing the car they made me feel important. Explain everything in detail and give me the most. Let's say options for me to be able to decide what priorities were important and everything went smoothly. My car's better than before I'm very happy I recommend and I'll be coming back as many as many times as I need to. More
by tanyacampos.1987
Employees Worked With
John chow
October 10, 2026
​I cannot recommend the service department at Mercedes-Benz of west Covina enough. From the moment I pulled into the service bay, I was greeted promptly and treated with total respect and profess Mercedes-Benz of west Covina enough. From the moment I pulled into the service bay, I was greeted promptly and treated with total respect and professionalism. ​A special shoutout to my service advisor, George Kakish kept me updated throughout the entire process, thoroughly explained the multi-point inspection, and provided honest, transparent pricing with zero pressure. The technicians diagnosed and resolved the issue quickly, and my vehicle was returned running perfectly and freshly washed! More
by BASSAMHAKIMEH
Employees Worked With
October 10, 2026
Excellent service, responsive and courteous. Was a pleasure to work with all the members of the dealership . Was a pleasure to work with all the members of the dealership . More
by cshai777
