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Mercedes-Benz of West Covina
West Covina, CA
1,974 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,975 reviews
Verified Customer
July 15, 2026
Zaryab Choudhry was super professional and very helpful. Also knowledgeable about the car and features.. I received VIP service from him. I Will definitely recommend him and West Covina Mercedes.. Also knowledgeable about the car and features.. I received VIP service from him. I Will definitely recommend him and West Covina Mercedes.. More
by YA3
Employees Worked With
Zaryab Choudhry
July 14, 2026
The service attitude was excellent, and the quality was also very good. The diagnosis of the vehicle's issues was accurate, and the explanations provided to the customer were perfect. I am very satisfied. also very good. The diagnosis of the vehicle's issues was accurate, and the explanations provided to the customer were perfect. I am very satisfied. However, the repair cost was too high. Although the repair quality you achieved met the standards of a new car, customers find it difficult to accept such high costs for an older vehicle. This is not your fault, but I hope you can consider the customer's perspective. More
by fjliang
Employees Worked With
Roy wu
July 14, 2026
Main issue I had was I walked in with pre approval from my bank I stated from the moment I got there "do not run my credit" and my credit was ran anyway not once but twice. At this point it was already do my bank I stated from the moment I got there "do not run my credit" and my credit was ran anyway not once but twice. At this point it was already done so why raise xxxx about it......... I ended up buying the car anyway but not happy at all with the credit inquiry after I told both the salesman and the other guy behind the desk not to run it, I could come back the next day if needed, but they want to get the car sold today " because if you want this deal it must be done today" Upset they ignored instructions, I could have solved pre approval mishap with my bank come back next day without having to pull my credit twice. More
by DIRIANJEN
July 12, 2026
Every service member was great at west covina service even if the dealership is terrible. even if the dealership is terrible. More
by matttapia
July 11, 2026
I always have an excellent service experience thanks to Mr. Peter Yee. He is friendly, professional, and consistently goes above and beyond to make the entire process smooth and stress-free. His knowledge Mr. Peter Yee. He is friendly, professional, and consistently goes above and beyond to make the entire process smooth and stress-free. His knowledge and attention to detail give me complete confidence that my vehicle is in good hands. Outstanding customer service every time—thank you, Peter! More
by XLTAO777
Employees Worked With
Peter Yee
July 11, 2026
I been taking my Mercedes for same problem And I keep taking it back and I feel like they don’t do nothing on the car I took it out and the card start with the same problem again taking it back and I feel like they don’t do nothing on the car I took it out and the card start with the same problem again More
by dci.insulation
Employees Worked With
Roy wu
July 09, 2026
Chad Darett from the Service Department, as always, was very helpful, courteous, patient and understanding. He walked me through on the part where I was not so familiar with. And patiently explained to me very helpful, courteous, patient and understanding. He walked me through on the part where I was not so familiar with. And patiently explained to me what they found out and what was restored. I’m very pleased and satisfied with this dealership. I would also like to thank the rental service department for being patient with me. I also want to thank Abraham Kolandjian for referring Chad to assist me with the service of my vehicle. More
by havenhomecareglendorallc
