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Mercedes-Benz of West Covina
West Covina, CA
1,786 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,786 reviews
May 05, 2026
A zero if I could. They sold me a damaged car. The panel around the window controls was peeling off and the front floor mats were damaged and filthy. The sales rep prom They sold me a damaged car. The panel around the window controls was peeling off and the front floor mats were damaged and filthy. The sales rep promised, at time of purchase, the part would be ordered and then it would only take an hour to be installed. I called and texted Zaryab Choudhry, the rep. who also goes by the name of just 'Z' and it was one excuse after another. 10 weeks later still no part. I left many text messages about getting the part. Then I emailed and left messages with his boss Jason P. and NO returned calls or emails from Jason P.. He was there but would not take my call about getting this part. Then the sales rep and sales and manager blocked my phone number. I have always been treated so well at Fletcher Jones Mercedes for over 30 years and I thought I would be given the same great service but I was very, very wrong. I would never buy or recommend this dealership to anyone. Frustrated, I called the MBZ Corporate office, spoke with Cedric who was very helpful and told me this was definitely not MBZ standards. A damaged car should not be put up for sale until everything is fixed, cleaned or replaced. I called Fletcher Jones and they told me they could have the part from Germany in 2-3 days. The rep forgot to order the part and when they finally did they ordered the wrong part. The damage was to the driver side not the passenger side. Cedric called the dealership immediately and they had the part in 2 days. He was very helpful programing the car for me over the phone and was extremely patient. The dealership refused to replace the fr More
by MB
Verified CustomerEmployees Worked With
Zaryab and the manager Jason
May 05, 2026
A zero if I could. They sold me a damaged car. The panel around the window controls was peeling off and the front floor mats were damaged and filthy. The sales rep prom They sold me a damaged car. The panel around the window controls was peeling off and the front floor mats were damaged and filthy. The sales rep promised, at time of purchase, the part would be ordered and then it would only take an hour to be installed. I called and texted Zaryab Choudhry, the rep. who also goes by the name of just 'Z' and it was one excuse after another. 10 weeks later still no part. I left many text messages about getting the part. Then I emailed and left messages with his boss Jason P. and NO returned calls or emails from Jason P.. He was there but would not take my call about getting this part. Then the sales rep and sales and manager blocked my phone number. I have always been treated so well at Fletcher Jones Mercedes for over 30 years and I thought I would be given the same great service but I was very, very wrong. I would never buy or recommend this dealership to anyone. Frustrated, I called the MBZ Corporate office, spoke with Cedric who was very helpful and told me this was definitely not MBZ standards. A damaged car should not be put up for sale until everything is fixed, cleaned or replaced. I called Fletcher Jones and they told me they could have the part from Germany in 2-3 days. The rep forgot to order the part and when they finally did they ordered the wrong part. The damage was to the driver side not the passenger side. Cedric called the dealership immediately and they had the part in 2 days. He was very helpful programing the car for me over the phone and was extremely patient. The dealership refused to replace the fr More
by MB
Employees Worked With
Zaryab and the manager Jason
May 04, 2026
Time for maintenance service was too long almost 4hours, other than that John Chow is great with all info I asked for and helped me with Lyft ride other than that John Chow is great with all info I asked for and helped me with Lyft ride More
by NIKHG82
Employees Worked With
Chow, John
May 03, 2026
I've been a loyal customer of this dealership since purchasing my vehicle and have always come here for maintenance. This service center truly stands out. They promptly provide a loaner vehicle at no c purchasing my vehicle and have always come here for maintenance. This service center truly stands out. They promptly provide a loaner vehicle at no charge when I drop off my car. The team is known for being friendly and helpful. More
by waiyanminkhant
Employees Worked With
I don’t know his name
May 03, 2026
I had look for service person help me, but finally got some help only saw one service person working should be more greeting customer, Especially being Mercedes dealer. some help only saw one service person working should be more greeting customer, Especially being Mercedes dealer. More
by mirandasammy
Employees Worked With
Roy service tech
May 02, 2026
Chad Is the best he always working hard for his clients. I’m always happy to see Chad because he helps me with my Mercedes. I give him 5 stars and makes me want to continue buying Mercedes! I’m always happy to see Chad because he helps me with my Mercedes. I give him 5 stars and makes me want to continue buying Mercedes! More
by DIAZ.CINDY
Employees Worked With
Chad Darret
May 02, 2026
Roberto and Sam walk me through the whole process we negotiated worked out a deal that we were both happy with would highly recommend this team to anybody that's looking for a vehicle awesome people to negotiated worked out a deal that we were both happy with would highly recommend this team to anybody that's looking for a vehicle awesome people to deal with from start to finish More
by dckoehler69
Employees Worked With
