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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
1,536 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 1,536 reviews

February 01, 2026

Doris Li is nice and provides excellent service. She is knowledgeable and willing to work with my needs. More

by peggykangdds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doris Li
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Feb 01, 2026 -

Mercedes-Benz of West Covina responded

Thanks for sharing about your experience with Mercedes-Benz of West Covina. We appreciate your business and hope to see you again soon!

February 01, 2026

No wait. Price is fair. Provide rides to home and back to dealer. Coffee and snack on site. More

by YANIHUANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chow
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February 01, 2026

Are customer service rep has always been outstanding! We're a little disappointed in the price of the tire we had to replace but that's the way it goes😆 More

by nora_a_serrano
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Vuhe
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January 31, 2026

Vahe is the best he always goes out of his way to help ke with and service problems I have More

by Mattmatt248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Kolandjian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Quiroz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shadi Darwich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eileen Valencia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Weith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rabee Hattar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Lao
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vahe
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Jan 31, 2026 -

Mercedes-Benz of West Covina responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 31, 2026

Professional services and corrected the issue in a timely manner Professional services and corrected the issue in a timely manner to ensure my safety with future recommendations More

by Lucycharrealtor
Recommend Dealer
Yes
Employees Worked With
Jorge
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Jan 31, 2026 -

Mercedes-Benz of West Covina responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of West Covina.

January 30, 2026

He should hav been more honest as what I expect . . same olld same old….good tslker More

by mzara1951
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Abraham Kolandjian
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 30, 2026

Check in process was easy, James the technician was excellent in helping me understand the scope of works and time frame. More

by GPDUNLOP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service
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Jan 31, 2026 -

Mercedes-Benz of West Covina responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of West Covina, we look forward to having you as a valued customer for many years to come!

January 29, 2026

easy to work with, friendly, straight to the point no xx. Easy to drop off car for service and it's great to have a loaner car available. There aren't really any snacks though but the refreshments from soda More

by BIGCMLG
Recommend Dealer
Yes
Employees Worked With
Jose
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Jan 29, 2026 -

Mercedes-Benz of West Covina responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of West Covina, we look forward to having you as a valued customer for many years to come!

January 29, 2026

Service was completed on time and the service advisor was very helpful, professional and followed up on all my requests. More

by haissam_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2026 -

Mercedes-Benz of West Covina responded

Thank you for choosing Mercedes-Benz of West Covina. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 29, 2026

The service staff had an excellent work attitude and did their best to handle the incident. More

by ROGERLAUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Five stars
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Jan 29, 2026 -

Mercedes-Benz of West Covina responded

Thank you for choosing Mercedes-Benz of West Covina. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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