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Mercedes-Benz of West Covina
West Covina, CA
1,795 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,795 reviews
May 07, 2026
James is pretty cool guy. Had a weird tattoo on his arm. Other then that great service. No other complaints easy, fast, and worry free. Had a weird tattoo on his arm. Other then that great service. No other complaints easy, fast, and worry free. More
by JTAN3233
Verified CustomerEmployees Worked With
James Hou
May 07, 2026
From the moment I arrived on the drive way I was greeted by the valet with a smile, and the service advisor Riad is very respectful and professional, explaining in detail the service done on my vehicle. Plu by the valet with a smile, and the service advisor Riad is very respectful and professional, explaining in detail the service done on my vehicle. Plus I got a complimentary car wash. I would definitely be back for future services visits. More
by ANWARHADIR
Employees Worked With
Riad Sarieddine, John Vega
May 07, 2026
TL;DR DON’T buy used here. New or CPO may be different, but I should have read the other reviews before I went in there. They are looking to move used stock without disclosing New or CPO may be different, but I should have read the other reviews before I went in there. They are looking to move used stock without disclosing known safety issues (there is no way they didn’t know a giant neon green screen would pop up when you put the car in reverse). They kept pulling my credit after I had rescinded my permission for them to do so, in writing. They kept shopping around for other lenders after I explicitly told them I would not finance with anyone else and would prefer to unwind the deal. Without notifying me, and while telling me that they were working with my credit union, they funded the loan through a different bank. They lied and stalled to get their money by whatever means. There are hundreds of other actually ethical dealers; save yourself and stay away! Full review: I worked with Abraham. He’s an excellent salesman. We were there for a used Genesis and he admitted that this make wasn’t his specialty (it’s a Benz dealership after all), but he pulled up any information he could so that we could learn together. I enjoy a dealership that is willing to negotiate and that’s exactly what we did. I met Andrew, Abraham’s manager, who was kind and brought down the pricing a bit more. They wouldn’t budge on the Paint and Key Protection fee ($1,495), so just FYI, they build that into the total price, so do your math accordingly. I let them know I had preapproved financing through my own credit union (who they CUDL with) and would only finance through them, despite whatever other rates they could offer me elsewhere. I was firm on this. Finance experience was great. Easy peasy, no hidden anything. Harout was friendly and walked me through every expense, and was then kind enough to email me all my forms, as requested. I drive my new-to-me 2025 Genesis home and the backup camera doesn't work. Then the wheels make grinding noises during tight turns. Turns out, my credit union declined the loan because of the LTV ratio- something that was listed on my pre-approal letter, which Abraham and his team were well aware of when we were making the deal. I tell them in writing to stop running my credit and if my credit union doesn't finance, to unwind the deal. They stall for days and end up funding my deal with another bank without telling me. I escalate it to Andrew and then to the store manager, William. He stood by his team and said since I had signed an options contract that there was nothing I could do. So they sold me a car $5,700 over KBB putting me in immediate negative equity, and then forced the fiancing through another bank despite my explicit written instructions not to shop me around. As for the car issues, they told me to go to Genesis to fix it. There are literally 20 other Mercedes-Benz dealers in SoCal. Save yourself the time, headache, stress, and MONEY and go to any other one of those. More
by bearfoxcookies
May 07, 2026
He understands the problems and gets right to work on the car and gets it done in fair time. Very good at communicating through texts doesn't lag at all, so I'm always informed and updated on my vehicle stat car and gets it done in fair time. Very good at communicating through texts doesn't lag at all, so I'm always informed and updated on my vehicle statues More
by JESUS.PRENDES00
Employees Worked With
George Kakish
May 05, 2026
Very pleasant visit, snacks and hot drinks are good starters for a beautiful day, staffs are accommodating. The service advisor George Khakis is always ready for answers for questions about the servic starters for a beautiful day, staffs are accommodating. The service advisor George Khakis is always ready for answers for questions about the service and maintenance. More
by LIONEIL
Employees Worked With
George Khakis
May 05, 2026
This was my first time going to a Mercedes dealership and I left impressed. Staff was polite, professional, and accommodating. Show room was clean and organized. A vastly different experience compared to o I left impressed. Staff was polite, professional, and accommodating. Show room was clean and organized. A vastly different experience compared to other dealerships I have been to. More
by sm_bggs
Employees Worked With
Michael Miranda
