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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
2,034 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 2,034 reviews

August 03, 2026

Mr. James Hou is really good for listening the problem and he always hv the best solution to fixed the car. So far, he is one of the best service I found.and very happy wth the service More

by SHERLEY.HANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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August 02, 2026

The service from the sales rep was fine before I bought the car, but it went downhill afterwards，very slow on reply message, not willing to help, but the general manager(Mr Asad) did a tremendous job. Tha More

by ALKS3325
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego
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August 02, 2026

The customer service at this dealership has improved significantly all around. Every encounter I had, during my last appointment, was very pleasant. More

by Swilliams140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vahe Yumchadzhyan
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Aug 02, 2026 -

Mercedes-Benz of West Covina responded

It’s great to hear that our customer service made a noticeable improvement during your recent appointment. We’re pleased every interaction felt pleasant for you. Thank you for sharing, and we look forward to providing the same level of care for your Mercedes-Benz.

August 01, 2026

George, Jason,Ryan are the kind of professionals that will make any dealership top notch More

by JOSEPH.MEHANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Kakish
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Aug 01, 2026 -

Mercedes-Benz of West Covina responded

Thank you for highlighting our service professionals’ efforts on your Mercedes-Benz GLC 300. We are thrilled their dedication made your appointment outstanding. Whenever your vehicle requires service, we are ready to help.

August 01, 2026

I’ve had a great experience with Rabi. He’s a true professional, honest, and knowledgeable. If you’re looking for a vehicle, I highly recommend going straight to him—you’ll be in good hand More

by POULAZAKI14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shadi Darwich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to know our team’s honest and professional approach stood out. Congratulations on your new Mercedes-Benz GLC-Class. Thank you for recommending us; we look forward to assisting you again.

August 01, 2026

Atmosphere very pleasant; I was greeted at my car by George; we went to his station; he explained the needs suggested for a 50,000 service; and we went from there. More

by SAY_THAT_2
Recommend Dealer
Yes
Employees Worked With
George Kakish
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Aug 01, 2026 -

Mercedes-Benz of West Covina responded

Thank you for highlighting the inviting atmosphere and clear guidance on your E-Class’s 50,000 service. We’re glad the process was straightforward from the moment you arrived. We appreciate your 5-star review and look forward to supporting your Mercedes-Benz maintenance needs.

August 01, 2026

Good service, my car’s issue all been taken good care of, they even clean my car! More

by edward3288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chow
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Aug 01, 2026 -

Mercedes-Benz of West Covina responded

We’re glad to know your Mercedes-Benz GLE 350’s issue was resolved and that we could leave it looking its best. Thank you for choosing us, and we’re here for any future service needs.

August 01, 2026

Alex gave great suggestions and service was thoughtful offering loaner vehicle, would recommend this service department to all my friends More

by Efre0303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Aug 01, 2026 -

Mercedes-Benz of West Covina responded

Thank you for sharing your experience with our service team. We’re glad the loaner vehicle and recommendations were helpful. We appreciate you trusting us with your Mercedes-Benz Sprinter 2500 and recommending our service department to friends.

August 01, 2026

I had a great experience with Mercedes-Benz Auto Service. The associate was professional, well-dressed, and greeted me warmly from the moment I arrived. The customer service was excellent throughout my visit More

by Josephine Ocenar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Wu
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Aug 01, 2026 -

Mercedes-Benz of West Covina responded

Thank you for trusting Mercedes-Benz service with your GLC 350e. We’re delighted our team greeted you warmly and provided attentive care, and that you enjoyed the clean lounge, Porto’s pastries, and complimentary drinks. It’s wonderful to know your visit felt first-class from start to finish.

August 01, 2026

Service was great and prompt envision is always n top Of there things will buy from them again More

by andy@andyhairabedian.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William
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Aug 01, 2026 -

Mercedes-Benz of West Covina responded

Thank you for sharing your experience with our service team. We’re glad they were prompt and attentive with your new Mercedes-Benz S-Class. We look forward to assisting you again on your next visit.

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