Mercedes-Benz of West Covina

The service department, especially the service delivered by my advisor George Kakish, is always the best. by my advisor George Kakish, is always the best. More

The service was very good. Peter was very kind and polite. Rental car service was very quick and efficient. Peter was very kind and polite. Rental car service was very quick and efficient. More

One of the largest selections of Mercedes vehicles in the LA area. Easy going sales people, no high pressure tactics. My salesman, Ando, made sure I was happy throughout the process from negotiation to deliv LA area. Easy going sales people, no high pressure tactics. My salesman, Ando, made sure I was happy throughout the process from negotiation to delivery, and beyond. More

The staff was professional and my service staff Vahe is knowledgeable and he is helpful. Bahrain is a great asset to the company.. knowledgeable and he is helpful. Bahrain is a great asset to the company.. More

I bought a 2024 GLE 450e from Mercedes-Benz of West Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the r Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the repair into the due bill. Since the day I bought it, the brakes have also been squealing. A few months later, after only about 1,000 miles of driving, the car went into limp mode on the highway and multiple warning lights came on. I brought it in to address that issue, the scratch repair, and the brakes. The service department said the warning lights were due to a software update for the high-voltage system, but the bigger issue was everything else. They could not find any record of the due bill for the scratch repair, and despite calling the dealership five times and leaving messages with multiple people, I never got a callback from a manager. The scratch repair was never completed. I was also told the brakes are “glazed” and that the repair would cost about $2,000. That is very hard to accept on a vehicle that passed a 140-point CPO inspection only a few months earlier, especially when the brakes have squealed since day one. It makes me question whether the inspection was done properly or whether the brake issue was ignored. I also asked for the vehicle’s service records and have still not received them. Overall, this was a very disappointing experience, and I would strongly recommend prospective buyers avoid this dealership. More

The service itself was great at drop off, the service advisor was friendly and welcoming. The problem was at pick up, I was almost late to a very important appointment because the service to pick up the advisor was friendly and welcoming. The problem was at pick up, I was almost late to a very important appointment because the service to pick up the car took so long. I paid for my service and the advisor told me my car would be out shortly, after over 45 minutes my car was finally brought and only because I said something to the attendant up front and he took it upon himself to run back to where the cars are kept and bring it himself. More

My service advisor was great! His name is George. Excellent with explaining the concerns with my car. His name is George. Excellent with explaining the concerns with my car. More

Ryder is truly amazing at what he does. He made purchasing so easy. He knew what I was looking for and got it for me. I will keep buying from him no matter what. 10/10 service all around. He made purchasing so easy. He knew what I was looking for and got it for me. I will keep buying from him no matter what. 10/10 service all around. More