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Mercedes-Benz of West Covina
West Covina, CA
1,739 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,739 reviews
April 21, 2026
I purchased an $80k vehicle from West Covina Mercedes. During the negotiations they told me the car only came with one key fob and a key card and that I could program my phone as a key. I also purchased a During the negotiations they told me the car only came with one key fob and a key card and that I could program my phone as a key. I also purchased an extended warranty from them. When I picked up the car they had misplaced the key card and promised me they would mail it out on Monday. After going through all the paperwork I did not see any extended warranty information other than the amount I paid. The salesperson promised to email me all the warranty information asap. As of this writing the salesman is ignoring my calls and the dealership is giving me the runaround. No key card, no warranty paperwork. I also learned the car came from the factory with two key fobs and you need both key fobs to program your phone as a key. The dealership refuses to address this lie during our negotiations. Lie, misrepresentation, ignoring communication, theft of property. Do not visit or use this dealership! More
by jeffnlynn
Employees Worked With
Rabee Hattar
April 20, 2026
All too often, I leave the service center only to have an engine light come on. The multi point inspection does not seem to pick up the problem while it is being serviced. On multiple occasions, I have had t engine light come on. The multi point inspection does not seem to pick up the problem while it is being serviced. On multiple occasions, I have had to return my car for further work. Most recently, I left the service center a third time, only to find that the battery light came on. I had to replace the battery. How was this not detected using your multipoint system. I will not be returning to envision Mercedes-Benz COVINA, anytime soon. I cannot recommend the service done. More
by Ghenst1
Verified CustomerEmployees Worked With
Mr. PETER YEE
April 20, 2026
Great experience! Jose from service was very professional, helpful, and made the whole process smooth and stress-free. I really appreciate the excellent service.” Jose from service was very professional, helpful, and made the whole process smooth and stress-free. I really appreciate the excellent service.” More
by kristymendez87.km
Employees Worked With
JOSE
April 19, 2026
Service Advisor George Kakish highly talented and professional he provides excellent service as well as the service manager she is very attentive to your needs and runs an excellent service departmen professional he provides excellent service as well as the service manager she is very attentive to your needs and runs an excellent service department. You will be very happy with your experience always you will never regret going there. They are the best. More
by Faddoul Baida
Employees Worked With
Did not. Interact with them
April 18, 2026
It’s always a great experience with Peter Yee. I took my car in for service A and received detailed recommendations. I wouldn’t take my car anywhere else. I took my car in for service A and received detailed recommendations. I wouldn’t take my car anywhere else. More
by marimat4
Employees Worked With
Peter Yee
April 18, 2026
West Covina Mercedes Benz has always delivered good service. This branch will be the home of my MBZ GLE 400. The account executive is also great. Love it..❤️❤️❤️ service. This branch will be the home of my MBZ GLE 400. The account executive is also great. Love it..❤️❤️❤️ More
by NOEMI.RELAMPAGOS
Employees Worked With
I forgot his name … but he was great .
April 18, 2026
until now no one is able to fix my issues with my car my mistake was taking a “used” car for 1000 miles on it they said its a great car and was used for corporate drive around i got sucker in mistake was taking a “used” car for 1000 miles on it they said its a great car and was used for corporate drive around i got sucker in More
by Margo wilson
