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Mercedes-Benz of West Covina
West Covina, CA
2,213 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,213 reviews
Verified Customer
October 14, 2026
Service was very timely. I appreciate receiving text and video of the inspections and maintenance, Dealers prices are still pretty expensive, not affordable for me. Will n I appreciate receiving text and video of the inspections and maintenance, Dealers prices are still pretty expensive, not affordable for me. Will need to explore more affordable maintenance and repairs. It was great that service inspection was very thorough. Thanks! More
by OWASH80TH
Employees Worked With
George
October 14, 2026
My service advisor James was amazing. Your service department is absolutely terrible. Every time I set my car and it comes back with the same problem. I receive the same tireless videos t Your service department is absolutely terrible. Every time I set my car and it comes back with the same problem. I receive the same tireless videos that say nothing is wrong. More
by MMILLNER
October 11, 2026
George was professional, efficient and kind throughout our transaction. I was fortunate that the dealership could replace my tire sensor and have in stock replacement tires for my AMG GLE. our transaction. I was fortunate that the dealership could replace my tire sensor and have in stock replacement tires for my AMG GLE. More
by PINNELLPGA
Employees Worked With
Rian
October 11, 2026
Hi John, I just wanted to take a moment to thank you for your help and service. This is my second vehicle being serviced with your help. Even though it had been almost a year since my last visit, you for your help and service. This is my second vehicle being serviced with your help. Even though it had been almost a year since my last visit, you still remembered me, which I really appreciated. You've always been patient in answering my questions, explaining things clearly, and carefully following up on my vehicle's service and maintenance needs. It's always nice to work with someone who is professional, helpful, and attentive. I just wanted to let you know that your efforts are truly appreciated. Thank you again, John! Best regards, Shirley More
by shirley2522
Employees Worked With
John chow
October 11, 2026
I had an excellent experience! The salesperson was extremely professional, knowledgeable, and dedicated. He went above and beyond to make sure everything went smoothly. He was very The salesperson was extremely professional, knowledgeable, and dedicated. He went above and beyond to make sure everything went smoothly. He was very patient, answered all my questions, and worked hard to get me the best possible deal. His customer service was outstanding, and I truly appreciate all his effort. I highly recommend him to anyone looking for a great car-buying experience! More
by bohu1003
Employees Worked With
Rongfeng li
October 11, 2026
The worst service i have ever got. She told me my car will be ready in 6 hours so i waited there the whole day, and then at 4:30, when i asked them, they said the car will not be ready She told me my car will be ready in 6 hours so i waited there the whole day, and then at 4:30, when i asked them, they said the car will not be ready until tomorrow! I rented two cars totel because i have to go for lunch at noon and drive home at night. Waisted my overall 10 hours! If they told me earlier, i should drive home at noon. More
by Ellen
