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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
2,088 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 2,088 reviews

August 28, 2026

I brought new Mercedes sprinter and battery has problem and there are codes that need fix , this Mercedes did everything to not warranty battery and did not fix codes I am very disappointed in this dealer More

by DMGONZALES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Paez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Jimenez
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August 28, 2026

I was my first time visiting this store. Good service. Friendly employees. Convenient access. Professional work. More

by yanpinghe128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry. Don’t remember his name.
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August 27, 2026

Professional, knowledgeable Agents and kind Guided promptly as checking in. Very welcoming and helpful. Agent Denitra Lopez is wonderful she is kind, professional and very knowledgeable. More

by Rosario
Recommend Dealer
Yes
Employees Worked With
Demitra Lopez
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Aug 27, 2026 -

Mercedes-Benz of West Covina responded

Your GLE-Class is in great hands with our service team. Knowing that our agents guided you promptly at check-in and made you feel welcomed means a great deal to us.

August 27, 2026

Respectful of customer, fast, and reliable. In few hours, I was back to the road on time for my appointment. More

by Dr.Daven
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riad Sarieddine
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Aug 27, 2026 -

Mercedes-Benz of West Covina responded

Our service team is pleased we could get your GLB 250 back on the road for your appointment in just a few hours. Hearing that you found our service respectful, fast, and reliable means a great deal to us.

August 26, 2026

Best dealership I have ever dealt with sales representative. Edmund has been most helpful easy to work with and always on top of things. More

by patriciavelazquez557
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edmond
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Aug 26, 2026 -

Mercedes-Benz of West Covina responded

Hearing you describe us as the best dealership you’ve ever worked with means a lot to our team. We’re pleased our sales team could make the purchase of your used Tesla Model 3 smooth and provide responsive support every step of the way.

August 25, 2026

I fixed my brakes and second day i heard same noise coming out from the new brakes, renting the car staff are very not helpful More

by Mark
Workmanship
Recommend Dealer
No
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shadi Darwich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rabee Hattar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
August 24, 2026

Very attentive and helpful Very nice young man, very professional, he gets on the job right way with patience. He doesn't make you feel rushed or pressured. He explains the plan clearly. Very happy with More

by Cindtrev18
Recommend Dealer
Yes
Employees Worked With
Alex
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Aug 25, 2026 -

Mercedes-Benz of West Covina responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

August 24, 2026

Everything was done efficiently. I didn't have any problems my car was washed and ready quickly as promised! More

by rosa415451
Recommend Dealer
Yes
Employees Worked With
George KAKISH
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Aug 24, 2026 -

Mercedes-Benz of West Covina responded

Your Mercedes-Benz S-Class was washed and ready quickly, and we’re glad there were no issues in getting you back on the road. Hearing that everything was handled efficiently means a lot to our service department.

August 24, 2026

The same problem has occurred multiple times times, but Roy is still working very hard to help me resolve it More

by DENISE_WEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
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Aug 24, 2026 -

Mercedes-Benz of West Covina responded

Hearing that our ongoing support has been helpful means a lot to our service department. We appreciate your patience as we continue working to resolve the issue on your GLE 450e.

August 24, 2026

I Love the prompt response to get me an appointment for service. The fact that it's a trusted service location close to home makes it convenient for me. I love the attention and help I get from the Service More

by F.AYOUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Kakish
Print
Aug 24, 2026 -

Mercedes-Benz of West Covina responded

Knowing our prompt response to schedule your service felt efficient means a lot to our service department. It’s rewarding to hear that our convenient location and attentive service manager give you confidence in the care of your Mercedes-Benz S-Class.

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