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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
2,025 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 2,025 reviews

August 01, 2026

Roy took excellent care of us during our recent service visit. Everything went smoothly, and we didn’t experience any issues at all. He made sure we had a rental car right away, which made the whole proces More

by haynes602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy wu
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July 31, 2026

They were very thorough, sent me a video outlining everything which I really appreciated, especially since it was complimentary. Mercedes makes a great car and I will more than likely return to this More

by kuhn.candace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demitra Lopez
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July 31, 2026

The dealership gives outstanding service. The on line scheduling needs work Mary had a little lamb More

by SKIMARMOTS2
Recommend Dealer
Yes
Employees Worked With
Demitra Lopez
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July 31, 2026

To be candid, I had some safety concerns and protocols when bringing my car in. However, my conservative advisor was attentive to all my concerns and ensured that I was thoroughly informed about everythin More

by Jesse.knievel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Wu
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Jul 31, 2026 -

Mercedes-Benz of West Covina responded

Thank you for choosing us to service your Mercedes-Benz AMG EQE. Our advisor was happy to address your safety concerns and arrange a prompt resolution for the latch issue. We’re glad you started the day with us and left fully satisfied.

July 31, 2026

Excellent service; they stay in touch with me the whole time—very professional. Chad is always great More

by BLACK.WOLVES.LLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad,
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Jul 31, 2026 -

Mercedes-Benz of West Covina responded

It’s great to hear that our team stayed in touch and provided a professional experience during your Sprinter 3500 service visit. We appreciate your five-star rating and look forward to serving you again.

July 31, 2026

Peter Yee is an excellent service advisor. He goes above and beyond expectations. Always serves with a smile. More

by alanlee0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Yee
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Jul 31, 2026 -

Mercedes-Benz of West Covina responded

Thank you for sharing your experience, and we’re thrilled to know your service advisor surpassed your expectations. It’s wonderful that you found our team both attentive and friendly. We appreciate your trust in us and look forward to serving your Mercedes-Benz again.

July 31, 2026

George my advisor was extremely helpful and patient with me. I had several questions and he was very knowledgeable More

by rrraygarcia
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Eileen Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2026 -

Mercedes-Benz of West Covina responded

We’re grateful for your five-star review and happy our advisor provided patient, knowledgeable assistance during your Mercedes-Benz G 550 4×4 Squared service. Eileen will be sure to pass along your kind words. Thank you for trusting us with your vehicle.

July 31, 2026

Peter is always professional, reliable, and very helpful. He provides excellent service, communicates well, and makes sure everything is taken care of properly. More

by JENNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Yee
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Jul 31, 2026 -

Mercedes-Benz of West Covina responded

Thank you for your five-star review and for recognizing the professionalism and support from our service team. We’re pleased the maintenance of your Mercedes-Benz AMG GLE 63 was handled reliably and that communication kept you informed. We look forward to assisting you with any future service needs.

July 30, 2026

Didn’t have any Mercedes Benz loaner cars available. Got a Toyota Corolla. Repairs took longer than expected… had to order parts twice. More

by greg_lantz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vahe
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July 30, 2026

Wasn’t aware of a lot of recent changes, can’t get any rides home if waiting period is longer time waiting to complete the job. Also making credit card payment has to pay 3% more. Sales man is good and tr More

by teresac2188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Yee
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