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Mercedes-Benz of West Covina
West Covina, CA
1,493 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,493 reviews
January 19, 2026
I cannot say enough good things about Vahe Yumchadzhyan at Mercedes-Benz of West Covina. I brought in a Mercedes GLA 250 that I had recently purchased from a national retailer, and Vahe went above and beyo at Mercedes-Benz of West Covina. I brought in a Mercedes GLA 250 that I had recently purchased from a national retailer, and Vahe went above and beyond to ensure my family’s safety. Dealing with third-party warranty companies and 'SilverRock' can be a nightmare, but Vahe was relentless. He spent a significant amount of time documenting the safety failures, communicating with adjusters, and advocating for me to ensure the repairs were handled properly. He didn't just treat me like another service ticket; he understood my situation as a caregiver and parent and fought to make sure my car was actually road-ready and reliable. If you want a Service Advisor who is honest, technically expert, and willing to go to bat for his clients, ask for Vahe. He turned a very stressful situation into a manageable one. Thank you, Vahe and the team at West Covina, for your exceptional service! More
by beejeanibee
Verified CustomerEmployees Worked With
Vahe Yumchadzhyan
January 18, 2026
Outstanding experience at Mercedes-Benz West Covina! The staff was professional, knowledgeable, and truly attentive. Everything was smooth, seamless, and handled with care from start to finish. Excellen The staff was professional, knowledgeable, and truly attentive. Everything was smooth, seamless, and handled with care from start to finish. Excellent service that reflects the quality of the Mercedes-Benz brand. Highly recommend! More
by TONYPEREZ2583
Employees Worked With
Jose Vargas
January 18, 2026
Accommodating Peter Yee. However, sales is giving me a hard time with regards to replacing my original spare keys error which I found out that it’s not for my car. However, sales is giving me a hard time with regards to replacing my original spare keys error which I found out that it’s not for my car. More
by XINGPEDS
Employees Worked With
Nick
January 18, 2026
I would like to sincerely thank William for making things right and for his support in helping me successfully close my offer. I truly appreciate the effort he put into addressing and fixing older issues tha right and for his support in helping me successfully close my offer. I truly appreciate the effort he put into addressing and fixing older issues that had not gone well previously it made a big difference and did not go unnoticed. I would also like to thank my salesman, Zaryab, for his help, guidance, and support throughout the process. His professionalism and assistance were greatly appreciated. Thank you both for your dedication and for ensuring a positive experience. Kind regards, Lizette Bautista More
by lizettebautista759
Employees Worked With
Manager William , zaryab
January 17, 2026
Problem still exist, noise at the back is still there. . poor customer service. No call from service advisor as to the status of the vehicle. Took five days to deliver the vehicle to the owner and at time . poor customer service. No call from service advisor as to the status of the vehicle. Took five days to deliver the vehicle to the owner and at time I drive the vehicle I think the problem is still there. More
by fndenina
Employees Worked With
Service department
January 17, 2026
Made me disappointed. Wasted me too much time and patience, hope you have a good day. Wasted me too much time and patience, hope you have a good day. More
by VICTORLI1689
Employees Worked With
