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Mercedes-Benz of West Covina
West Covina, CA
1,868 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,868 reviews
June 01, 2026
Be aware. .. This dealership is very dishonest and shady. Make sure to check your invoice, along with everything else before you sign anything. Double check, tr .. This dealership is very dishonest and shady. Make sure to check your invoice, along with everything else before you sign anything. Double check, triple check. I recently purchased a certified pre-owned 2023 EQS. They intentionally took a line item out (worth $1400) behind my back. Classic bait and switch. When I confronted them, their sales manager said it's because they're not making any money on this deal What?? Okay. Fine...I understand, but you can't sell me one thing and when it's time to sign, you take something out without letting the customer know. That's crazy. I wasn't expecting that from a Mercedes dealership. And now, I found out my DMV registration wasn't paid. So I had to pay it out of pocket + $290 late fee. A total of $970. I called this dealership and left messages for the Finance Manager, no response. I emailed the GM, no response. Just top to bottom, they're crooks. Next step, Mercedes corporate office. But I have this weird feeling that I'll be ignored there too. Just awful dealership. Had good experience with Service Dept but Sales and Finance Depr is just awful! Be aware... More
by john y.
Employees Worked With
Not listed
June 01, 2026
Great service Great dealership James always professional, courteous understanding what customer needs will always come back to him. He's the reason why customer will continue to come back to the dealership. courteous understanding what customer needs will always come back to him. He's the reason why customer will continue to come back to the dealership. More
by HENRYMIAO777
Verified CustomerEmployees Worked With
James hou
June 01, 2026
Friendly, efficient and excellent customer service. I especially want to thank the service director for her professionalism and attentiveness. I felt valued as a customer. I especially want to thank the service director for her professionalism and attentiveness. I felt valued as a customer. More
by 4jiboom
Employees Worked With
Chris Escovedo was not friendly and denied provide a customer service that I expect from Mercedes-Benz
June 01, 2026
Excellent service. Service writer was personable and professional. Every concern was addressed and resolved. Also had open recalls that I wasn't aware of taken care of, Service writer was personable and professional. Every concern was addressed and resolved. Also had open recalls that I wasn't aware of taken care of, that was a great relief. More
by clazalde
Employees Worked With
VAHE YUMCHADZHYAN
June 01, 2026
The entire experience was good, I felt that working with Edmund maintained transparency and trust for future reliable interactions. On the overall, I thought I had a good deal with the purchase. So thank y Edmund maintained transparency and trust for future reliable interactions. On the overall, I thought I had a good deal with the purchase. So thank you More
by pcumeh15
Employees Worked With
May 31, 2026
I really enjoy Mercedes-Benz of Wedt Covina and have always had amazing service! Demitra has been very helpful and made everything very easy and smooth for me! always had amazing service! Demitra has been very helpful and made everything very easy and smooth for me! More
by KENZIE_GRIMES
Employees Worked With
Other Employees :
Demitra
