Mercedes-Benz of West Covina

I have bought cars from this dealership for years and always have service done on the cars due to Peter Yee, the service advisor who always proves to be thorough, reliable, and helpful. always have service done on the cars due to Peter Yee, the service advisor who always proves to be thorough, reliable, and helpful. More

Outstanding service from Michael Miranda and the credit review team. Super attentive and responsive. Followed though on everything they said they would and we got the car we wanted at a good price review team. Super attentive and responsive. Followed though on everything they said they would and we got the car we wanted at a good price More

Worked with Vahe Yumchadzhyan Prompt response and man kept me updated with service Very technical and knowledgeable with provided services kept me updated with service Very technical and knowledgeable with provided services More

I get good, reliable service from Mercedes Benz os West Covina. I'm happy with their service. Covina. I'm happy with their service. More

It started good with the guys outside and when I left. Real cool and professional. Demitra is a keeper, she explained everything well and she was very nice. The rental lady and the young girl receiving pa Real cool and professional. Demitra is a keeper, she explained everything well and she was very nice. The rental lady and the young girl receiving payment was a pleasure to speak with! More

Outstanding service from Simon Chavez who made the entire experience not only painless, but actually a delight! As long time, Mercedes-Benz customers, and interacting with multiple different dealerships over experience not only painless, but actually a delight! As long time, Mercedes-Benz customers, and interacting with multiple different dealerships over time, we can say that our experience with Simon was one of the best. He went above and beyond, staying well past closing time to not only seal the deal, but also to ensure all of our concerns were addressed. His efforts and dedication reflect well upon West Covina Mercedes-Benz. Excellent job! More

Quality of service is rated poor in my experience/opinion. Very low communication skills from advisor and rental staff. No update on vehicle after 5 days in the shop. Integrity rate is ver experience/opinion. Very low communication skills from advisor and rental staff. No update on vehicle after 5 days in the shop. Integrity rate is very low in my opinion. More

I want to share my experience so others can go in informed. Two members of the team — Joseph (Sales Manager) and Michael (Finance Manager) — made several representations during my purchase that tu informed. Two members of the team — Joseph (Sales Manager) and Michael (Finance Manager) — made several representations during my purchase that turned out to be false. Joseph told me the extended warranty covers everything, including wheel abrasions and wear and tear. He also promised dealer-cost pricing on wheel powder coating at Mercedes-Benz of Escondido. Michael told me I could service the vehicle at a San Diego Land Rover location with no deductible — and when I pushed back and asked which one, he admitted there wasn't one, but assured me Mercedes-Benz of Escondido would take care of it at no charge. He also said the warranty could be cancelled within 30–60 days for a full refund. None of this was true. Mercedes-Benz of Escondido doesn't service Range Rovers and doesn't offer powder coating. When I called Zurich, I was told many of the items I was specifically told were covered are actually excluded. I have been trying to cancel the warranty for days — calling, texting, and emailing — with zero response. To top it off, I was issued a due bill for a key fob two weeks ago that still hasn't been ordered. I don't use the word "dishonest" lightly, but I'm struggling to find another word for what happened here. Buyer beware. More

Very efficient. Knows what he is doing. Quick and responsive. He is honest and fair. Someone you can trust Knows what he is doing. Quick and responsive. He is honest and fair. Someone you can trust More