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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
2,171 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 2,171 reviews

October 01, 2026

I always to back to MB of West Covina, best service and best customer care from Peter Yee. Thank you! More

by NINGS90275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Yee
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September 30, 2026

Very clean. Service was friendly and efficient. My service rep Roy was awesome! Provided video and great communications during the service. More

by jdmjonchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Wu
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Sep 30, 2026 -

Mercedes-Benz of West Covina responded

Knowing that the service felt friendly and efficient and our facility very clean means a lot to our service department. We’re pleased the video updates and clear communication helped keep you informed during the process.

September 30, 2026

Very informative and knowledgeable , great customerservice. Also great customer service where I got my loaner vehicle More

by Gildardo.delarocha
Recommend Dealer
Yes
Employees Worked With
James
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Sep 30, 2026 -

Mercedes-Benz of West Covina responded

Thanks for the five-star rating and your kind words. We’re pleased the service on your C-Class was informative and that our loaner vehicle served you well.

September 29, 2026

Excellent but not the best due to not being approved or offered or able to get a loaner car for over a week after bringing my car in for repair. The minute a customer brings in a vehicle for repair whether More

by djrod.steve
Recommend Dealer
Yes
Employees Worked With
George
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September 29, 2026

Absolutely fantastic experience with the MB West Covina Team. Special thank you to Zayrab who went above and beyond to ensure my complete and total satisfaction with my purchase. Thank you all very much! I More

by lorenzo.stoller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zayrab Choudhry
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Sep 30, 2026 -

Mercedes-Benz of West Covina responded

It’s rewarding to know our team went the extra mile to make your pre-owned E-Class purchase so satisfying. Hearing you would highly recommend our store based on this experience means a great deal to us. Thank you for sharing your kind words.

September 29, 2026

The dealer’s services are very professional, efficient. The advisor James Hou is very friendly and resolved my issues very quickly. More

by tony@wongandlaw.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor James Hou
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Sep 29, 2026 -

Mercedes-Benz of West Covina responded

We’re glad the service on your AMG GLE 53 was handled smoothly and efficiently. Knowing you found our advisor approachable and that your issues were resolved promptly means a lot to us.

September 28, 2026

Excellent Prompt service. Shawnt was courteous, and understanding Of my concerns. Also called me the following week to follow up on my car. More

by banuanklesaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawnt
Print
Sep 29, 2026 -

Mercedes-Benz of West Covina responded

Hearing that our service was prompt and that our follow-up call addressed your concerns means a lot to us. We appreciate the opportunity to care for your C-Class.

September 28, 2026

Good everything great the sweet is really good. i w ill consider go there in the future More

by ALICEHUANG737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
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Sep 30, 2026 -

Mercedes-Benz of West Covina responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

September 28, 2026

I had to bring my car in for an unexpected issue. Demitra got me in, serviced and back on the road quickly. More

by MGIRARD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demita Lopez
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Sep 28, 2026 -

Mercedes-Benz of West Covina responded

Our service department is pleased we could get you in promptly and have your EQS 580 back on the road swiftly. Thank you for your five-star rating and kind words.

September 28, 2026

Excellent easy transaction, very good communication, and great delivery. Trade-in and pricing was very fair. More

by RUSTYLONGHORN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2026 -

Mercedes-Benz of West Covina responded

Roberto and our team are glad the purchase of your used Mercedes-Benz S Class felt straightforward from start to finish. Knowing our communication was clear and that the trade-in and pricing met your expectations is very rewarding.

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