Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fair Oaks Ford
Naperville, IL
3,180 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,180 reviews
June 06, 2023
Xavier was phenomenal and deserves all the success. The inventory is massive and the service is great. The inventory is massive and the service is great. More
by Rascal
June 03, 2023
This was an easy transaction, starting with online reservation to the final delivery of the truck! reservation to the final delivery of the truck! More
by Roberta
Employees Worked With
May 31, 2023
Stopped by Friday evening to look at a truck. Our sales guy Erick was great he got my father into the right truck and was very helpful. Our sales guy Erick was great he got my father into the right truck and was very helpful. More
by Newera518
May 20, 2023
Had a positive experience overall and my salesman, Rich, went above and beyond to earn my business and provide information and guidance. He even cancelled plans and came in on his day off to help me. Than went above and beyond to earn my business and provide information and guidance. He even cancelled plans and came in on his day off to help me. Thank you Rich and Fair Oaks Ford! More
by pag600
May 20, 2023
All I can say is Saturday was our lucky day! Erik was our salesman and he was fantastic!! We were looking for a used truck with low miles! Erik showed us the perfect truck, a black 2020 platinum Erik was our salesman and he was fantastic!! We were looking for a used truck with low miles! Erik showed us the perfect truck, a black 2020 platinum with low miles! Someone had put a deposit on it a few days prior but lucky for us deposits only hold the price not the vehicle. Not sure why someone would wait days to buy the perfect vehicle especially when there is a car shortage but their foolishness in waiting was our blessing. Ya snooze ya lose. We were able to purchase the truck that very same day and bring it home! My husband has never been so happy over a vehicle! This truck has everything we wanted and then some! I can’t say enough good things about this dealership and it’s salespeople, everyone was in an upbeat mood, friendly, knowledgeable, helpful and all went above and beyond in making this the greatest buying experience ever! I am 58 years old and I have never had a more pleasurable buying experience then the one I had at Fair Oaks Ford! I will never, ever buy from any other dealership again! This store is hands down the best! Erik, Bob, Bajes, Jeremy, thank you especially for making mine and my husbands dream come true! More
by homer5
May 17, 2023
Great service and the new valet service rocks. Wish I could give 6 stars! Big shout out to John M. Who always makes sure the job was done right Wish I could give 6 stars! Big shout out to John M. Who always makes sure the job was done right More
by Fast Crusher
May 17, 2023
They left my car dirty and white paint on my passenger seat and floor,and also no gas... seat and floor,and also no gas... More
by Marks2845
Employees Worked With
May 17, 2023
My car was ready before expected and delivered to my home on time. Although I could have arranged for me to get a ride there, they were able to bring it to me. on time. Although I could have arranged for me to get a ride there, they were able to bring it to me. More
by drjetmom
Employees Worked With
Cassidy Crouch
May 16, 2023
Friendly, listened to everything I said and was very helpful with helping find the best car for me. helpful with helping find the best car for me. More
by alexis_gibson8
May 15, 2023
Have always v done business with Webb ford,,,, had problems with there service department and with some young salesman.. called Fair Oaks and within 45 mins were in a new car,,,, Took my escape there problems with there service department and with some young salesman.. called Fair Oaks and within 45 mins were in a new car,,,, Took my escape there for service and am treated like a god,,, More
by Jolietjim0565
