Fair Oaks Ford

We can’t say enough about the customer service and professionalism, fairness and ease of working with the Lincoln team with our latest lease. We have purchased several cars / leases and AKWAYS walk aw professionalism, fairness and ease of working with the Lincoln team with our latest lease. We have purchased several cars / leases and AKWAYS walk away feeling we made the right choice . Pam at Lincoln so personable and helpful . Since building the new Lincoln only store on Jefferson in Naperville , it elevated an already good experience to a calmer mire “boutique “ approach to Lincoln experience.I bought more than a Coursair- I bought peace of mind that goes beyond the final paper signing ! More

My salesperson Pam did a fantastic job. I discovered an MKX from heaven and couldn't be happier. Pam answered all my questions. Superb communication and hospitality all while getting a great deal with the MKX from heaven and couldn't be happier. Pam answered all my questions. Superb communication and hospitality all while getting a great deal with the quality team from Fair Oaks Lincoln. Service dept. and Financing were also very impressive! This is my fourth Lincoln and I will definitely be back to Fair Oaks. Best in Chicagoland area! More

My salesman did an great job answering all of the questions I had on a Lincoln Navigator I was looking at. I had a great experience. questions I had on a Lincoln Navigator I was looking at. I had a great experience. More

Serafin has always been such a wonderful help. He can always answer any questions we have and he is always a very caring and easy to talk to . always answer any questions we have and he is always a very caring and easy to talk to . More

OMG! YOU HAVE YO GO TO FAIR OAKS IN NAPERVILLE YO MEET GEORGE! He was so knowledgeable about the vehicles and very very nice personality. He even went out of his way to wash my Honda!!!! What a great g GEORGE! He was so knowledgeable about the vehicles and very very nice personality. He even went out of his way to wash my Honda!!!! What a great guy! I highly recommend!!! More

Great experience!! No complaints, they made me feel like I made the right decision!! They worked around my price of what car I wanted! Thanks Fair Oaks! I made the right decision!! They worked around my price of what car I wanted! Thanks Fair Oaks! More

Leased a 2020 Explorer in November 2019 and to date, here is a small list of issues that I have had to bring this vehicle back in for service: 1. Driver side window will not roll up (brought in multiple t is a small list of issues that I have had to bring this vehicle back in for service: 1. Driver side window will not roll up (brought in multiple times for this issue) 2. Brought in for recall on shifting issues. Had to bring back as recall fix didn't resolve issue and valves had to be replaced. 3. Previous issue still not fixed and brought in again for them to rebuild transmission. 4. Air vent fell out of the ceiling and on to my daughters head. Radio randomly resets back to the first preset station when trying to scroll through presets. In short, in 20 months, my car has been in the shop for work no less that 7 times, some for new issues, most for issues that were not fixed properly the first out third times. Ford Motor company denied the lemon law claim, because the state of Illinois denied the claim. The lemon law for Illinois in 12 months, so because Illinois denied the claim, Ford denied the claim. Fair Oaks Ford thinks this ok and insulted me with an offer to trade in my car for the same model or will not compromise in price for an F150. Yes, the dealership would need to take a significant loss on the F150, but I'm not sure they actually value customer service or customer loyalty. I'm as loyal as they come and would have spent money on the next 3 cars at that dealership for my wife and 2 daughters, but they do not have the vision. Not too mention, they are going to continue to take a loss when I have to keep bringing my car in every 3 months to have more warranty work completed. More