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Falmouth Toyota
Buzzards Bay, MA
1,907 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,907 reviews
May 09, 2025
This is a very good service center. They go very good work. However, they take it upon themselves to selves to do work that I do not request. This time I asked for an oil change and i They go very good work. However, they take it upon themselves to selves to do work that I do not request. This time I asked for an oil change and inspection sticker. When I paid, they did a 15,000 mile checkup which I did not request. This upsets me. If there were not people in line behind me I would have argued more about it. More
by claredclark
Employees Worked With
Not sure
May 04, 2025
Great first time experience in Service. Vehicle was looked at a day earlier than promised. Good communication, no hard upsell on additional service recommendations. Excellent overall. Vehicle was looked at a day earlier than promised. Good communication, no hard upsell on additional service recommendations. Excellent overall. More
by RCjohnson
May 04, 2025
first class service and attention to detail from the owner and the sales staff alike owner and the sales staff alike More
by peterhamiltonnee
April 26, 2025
Excellent service by sales, in particular Christine. Very profession and courtesy for this physically handicapped person. Only drawback I had with overall experience was that I paid for an inspection st Very profession and courtesy for this physically handicapped person. Only drawback I had with overall experience was that I paid for an inspection sticker. Tried 3 times to get one. However, I was told the 1 gentlemen they use was sick and then subsequent day the machine broke. Ended up spending money again scurrying to get a sticker a 7 days were up. No pressure from sales or finance and was very accommodating and friendly. More
by JIMMY1284
Employees Worked With
April 22, 2025
We had an excellent experience at Falmouth Toyota. Mohamed Darwish was great to work with and made the process smooth and enjoyable. Jared Neves made the financing a breeze and we never felt pressured Mohamed Darwish was great to work with and made the process smooth and enjoyable. Jared Neves made the financing a breeze and we never felt pressured by any "upselling." The delivery was fast with every detail covered. More
by shaubrey
April 21, 2025
Love my new RAV. Falmouth Toyota is the best. Justin Halstead made the purchase so easy. 5 stars all around! Falmouth Toyota is the best. Justin Halstead made the purchase so easy. 5 stars all around! More
by Driberdy123
April 20, 2025
I've always had terrible experiences at dealerships in the past. I always had to steel myself to go in and "negotiate" by being ready to walk out, etc. Or worse, getting a car pushed on me that I didn't the past. I always had to steel myself to go in and "negotiate" by being ready to walk out, etc. Or worse, getting a car pushed on me that I didn't want. This is not true for Falmouth Toyota. They really are unlike any dealership I've ever visited. No pressure, they listen to what you want and find it. They help with everything, and they are completely honest and transparent about the process. Now, in the span of just 1 year we've purchased a brand new Tundra and a used Highlander from them. if you stop in, ask for Maria! She's the best! Thank you Falmouth Toyota! More
by Tony B
April 17, 2025
Asked for a oil change and got it Would have been nice to vacuum it out Or take the trash from the old sticker Got what I paid for Nothing More to vacuum it out Or take the trash from the old sticker Got what I paid for Nothing More More
by J.GillisInc@comcast.net
Employees Worked With
April 17, 2025
Incredible customer service, communication, purchase, and delivery. I live on Nantucket and purchased this car sight unseen. It is perfect, delivery. I live on Nantucket and purchased this car sight unseen. It is perfect, More
by Cary
Employees Worked With
April 15, 2025
As always Falmouth Toyota continues to provide excellent service in maintaining my 2018 Tacoma. Service quotes are right on the money eliminating unexpected additional charges. Falmouth Toyota goes above an service in maintaining my 2018 Tacoma. Service quotes are right on the money eliminating unexpected additional charges. Falmouth Toyota goes above and beyond just the sales of my vehicle with their exceptional customer service and maintenance knowledge thus ensuring I get the full enjoyment of my purchase. More
by capecodmsmith
