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Falmouth Toyota
Buzzards Bay, MA
1,906 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,906 reviews
August 09, 2014
Painless My first lease ever was for a 2011 Highlander from Steve S. My 2nd lease ever was for a 2014 Highlander from Steve S. including the return of the 201 My first lease ever was for a 2011 Highlander from Steve S. My 2nd lease ever was for a 2014 Highlander from Steve S. including the return of the 2011. When picking up the 2014 Highlander; my wife and I were met and thanked by the "Senior" Mr. Murphy in addition to his son, Tom. Follow-ups from the General Manager and Service Manager followed shortly thereafter. A very painless experience with committed professionals at the sales (Steve), finance (Peter) , internet sales (Tom) and service disciplines (Tony, Jesse & Taylor). They had all the answers and a very fair deal. Impressive! I had kidded the dealership that prior to the 2011 lease, I had never purchased or leased a Toyota from Falmouth Toyota. However, those Toyota vehicles (Camry and Landcruiser) I purchased had received all their service from Falmouth Toyota which is an outstanding service facility. It is great to report that all the other disciplines seemed t have caught up with service. More
by jdanis53
Employees Worked With
Other Employees :
Jesse Szumita, Steve Springer
August 05, 2014
Same day trade I think this is my eighth Toyota of various sizes and shapes. Each and every one of them has been purchased at Falmouth Toyota. This purchase was as I think this is my eighth Toyota of various sizes and shapes. Each and every one of them has been purchased at Falmouth Toyota. This purchase was as easy and enjoyable as all of the rest. Service is always a pleasure. I walked in to have my 2010 Rav4 serviced and traded it in for a new Highlander the very same day. Completely thrilled with the SUV and the service! More
by manytoyotas
August 04, 2014
Great experience The purchase of our new Rav4 went fantastic. It was the best purchase experience I have had on any vehicle. Nick was fantastic and Matt made us feel The purchase of our new Rav4 went fantastic. It was the best purchase experience I have had on any vehicle. Nick was fantastic and Matt made us feel that he really appreciated our business. More
by mondvi60
Employees Worked With
Other Employees :
Anthony Spagone, Keith Stanger, Jodi Bertrand, Nick Schmit
August 02, 2014
Pleasant, professional, and pressure-free. Initial interest came when having '97 RAV 4 in for service and Mark answered objectively our curiosity about the Prius C which was not in lot at this Initial interest came when having '97 RAV 4 in for service and Mark answered objectively our curiosity about the Prius C which was not in lot at this time. Returned when this model was in stock, test drove it, and examined it without any pressure. Mark was most accommodating in giving us prices on both the Prius and Prius C. No pressure either way and most friendly and professional in final transactions. Really pleasurable experience. More
by colmil
August 01, 2014
Happy Awesome job Ken great experience I had. First brand new truck I bought, I would recommend you to anyone buying who ready to buy a car.. Big thanks to Awesome job Ken great experience I had. First brand new truck I bought, I would recommend you to anyone buying who ready to buy a car.. Big thanks to you.. I cant stop smiling More
by nubsnova
August 01, 2014
Smooth sailing! Nick and Tom made my purchase quick and easy. Being in sales myself, I appreciated the deal going thru with no hiccups and applaud Nick for his const Nick and Tom made my purchase quick and easy. Being in sales myself, I appreciated the deal going thru with no hiccups and applaud Nick for his constant updates on the progress. He is a very fine polite young man. Susie P More
by spalanza
July 30, 2014
No pressure! I recently had to trade my 2002 Rav4 for a brand new one. My dealings with Ken could not have been better. He was very patient with me while trying I recently had to trade my 2002 Rav4 for a brand new one. My dealings with Ken could not have been better. He was very patient with me while trying to make a decision, and made me feel very comfortable, with no pressure. I would highly recommend this dealership, and especially Ken! Also, a big thank you to both my drivers for taking me back and forth from the ferry! More
by yoyojojo
Employees Worked With
July 29, 2014
Best car purchasing experience ever I recently purchased a 2004 Toyota Sequoia from Falmouth Toyota. My salesman was Ken Collings. Ken answered all my questions and gave me a thorough wa I recently purchased a 2004 Toyota Sequoia from Falmouth Toyota. My salesman was Ken Collings. Ken answered all my questions and gave me a thorough walk through of the vehicle. All of my calls were answered promptly. Today I picked up my registration and while at the dealership had my safety inspection done. The staff I met in the service department were all very friendly and thanked me for purchasing a Toyota. I have never been to a dealership like Falmouh Toyota and highly recommend them. I will most definitely purchase another car in the future from them. More
by James G.
July 29, 2014
Great experience Great dealership I already and will continue to recommend Falmouth Toyota due to their excellent customer service and personal care they put into ever Great dealership I already and will continue to recommend Falmouth Toyota due to their excellent customer service and personal care they put into every sale!! Thanks More
by Trees62
July 27, 2014
buying a new Tacoma this is the fifth Tacoma we have bought for the company from Falmouth Toyota. We have all our service done here and are extremely satisfied. This la this is the fifth Tacoma we have bought for the company from Falmouth Toyota. We have all our service done here and are extremely satisfied. This latest purchase, service had me meet with Ken Collings and with his help we were able to turn our old vehicle into a 2014 Tacoma. Working with Ken, and getting a very fair price on the turn in, made the whole experience of buying a new vehicle very enjoyable. Strongly recommend Ken and this dealership for purchasing a new vehicle. More
by rfdella1
Employees Worked With
