Falmouth Toyota

As far as car dealerships go Falmouth Toyota is not bad. I don't particularly like dealing with sales people in general but this wasn't too painful. Mark Faria was my initial salesman, it was evident early I don't particularly like dealing with sales people in general but this wasn't too painful. Mark Faria was my initial salesman, it was evident early on that he was very new to the job but he was pleasant enough, not pushy at all which was a big plus for me. He was not very knowledgeable about the vehicle I wanted but that was fine, I had done my research beforehand. Ray Bourgeois was the manager that we played that game with as far as price goes, I figure the customer is going to get screwed anyway you slice it but he was pleasant and he " found " me the truck I wanted. Amy, the financial person was very nice and didn't try and sell me etched glass so that was a relief. There was a mix up with the paperwork due to Mark's inexperience but another manager Anthony took care of that. If Mark keeps his sales pitch laid back like it was for me he probably will do well, I sort of felt bad for him. I, like most people I know hate the whole process of buying a car, no matter how much you prepare for it you drive away feeling like you got screwed, and this was no different. I will say that most of the people I met there acted nice. Service is how I judge a dealership so we'll just have to wait and see. More

I had an overall great experience. The dealer I worked with was very low pressure. The car has been outstanding and I would recommend this dealership. with was very low pressure. The car has been outstanding and I would recommend this dealership. More

We went into this dealership knowing which vehicle we wanted to purchase. Anthony had to call different dealerships to locate the vehicle, which he did, and kept us informed while doing so. It was read wanted to purchase. Anthony had to call different dealerships to locate the vehicle, which he did, and kept us informed while doing so. It was ready for pick-up before the promised day. He spent time with us in the vehicle, expaining how everything worked and made sure we had no further questions. We never felt rushed or pressured. Anthony is the best salesperson I have ever dealt with. He is very nice and professional. Will definitely refer him to friends. Looking forward to dealing with Falmouth Toyota for our service visits!!!! More

Professional employees that took the time to work with me to make buying a car less stressful. This is the second vehicle I have purchased from this dealership and I will not go anywhere else in the future. to make buying a car less stressful. This is the second vehicle I have purchased from this dealership and I will not go anywhere else in the future. More

I have been a customer of Falmouth Toyota for 20 years. My husband and I have purchased several vehicles from Falmouth Toyota and consider ourselves Toyota loyalists. For this recent purchase we ventured My husband and I have purchased several vehicles from Falmouth Toyota and consider ourselves Toyota loyalists. For this recent purchase we ventured to many different dealerships to test a variety of car makes/models in an effort to do more due diligence. We used Toyota products as our scale for vehicle comparison and Falmouth Toyota as our benchmark for customer service. We ultimately purchased from Falmouth Toyota. We have confidence we have bought a reliable vehicle. We were treated exceptionally well by our salesperson, Ron and the rest of the sales team. For example, Ron helped to streamline the testing process by lining up several vehicles for us to drive one right after another, versus how we were treated at other dealerships where the sales associate would bring us back into the showroom between each vehicle test. We were welcomed into the dealership by name by the General Manager and the Sales Manager. The Service Manager, Tony Martino helped us through the difficult time post-accident/full vehicle loss by coordinating insurance reviews, vehicle towing, vehicle removal and a personal handoff to the sales team for vehicle replacement. We recommend Falmouth Toyota to our friends and family. Falmouth Toyota is one of our favorite companies to do business with. More

We purchased from out of state. Falmouth made the experience fast and easy. Fair price, no pressure for extras. They even delivered the vehicle to our local town hall. Townsend Wells was knowledge experience fast and easy. Fair price, no pressure for extras. They even delivered the vehicle to our local town hall. Townsend Wells was knowledgeable, helpful, and straightforward. Peter Cavicchi made the paperwork process go smoothly and didn't twist an arm to purchase extended warranty or other extras. Overall, a very good buying experience. I will definitely consider Falmouth Toyota for a future purchase. More

We have been using Falmoth Toyota since we first moved here in 1991 for all our needs. Recently (Jan/2014) we purchased a used 2008 Highlander and the salesman, Mark Faria, was very easy going and laid b here in 1991 for all our needs. Recently (Jan/2014) we purchased a used 2008 Highlander and the salesman, Mark Faria, was very easy going and laid back. Absolutely no pressure, which was just what we were looking for. He is a fairly new salesman with Falmouth Toyota but I will be recommending him to anyone who is in the market for a vehicle. He did not come across as over confident, which I have seen in others, which is a huge turn off. We know that Toyota makes a great product, reliable and dependable so you don't have to convince us and when he didn't have an answer for our questions, he did not try to dodge it, he simply said he didn't know but would find out. We went in with a different vehicle in mind but walked out with a Highlander and we could not be happier. Absolutely no buyers remorse! I would also like to acknowledge the finance manager, Peter, everything was very straightforward and clear. From start to finish we were in and out in under 4 hours and we test drove 4 different vehicles before we made a decision. I would also like to send a "shout out" to the service dept. Both Taylor and Tony have been my go to people when it comes to maintaining our vehicles and I would not be going to Falmouth Toyota if it weren't for their outstanding knowledge and customer service though out the years. They truly are like family as they have seen me at my best and worst and have always had the patients to deal with my questions. Both my husband and myself have been 100% satisfied with the service we have received at Falmouth Toyota in every way! More

This is the third car my wife has purchased from here. This car a lease, was making a wierd grinding noise and knowing I was not from the area, Tony(service manager). And Jack made sure that I was happy b This car a lease, was making a wierd grinding noise and knowing I was not from the area, Tony(service manager). And Jack made sure that I was happy before I left the dealership. I will continue to buy, lease and service my car with Falmouth Toyota. More

Dave knew I was a paying customer. He answered all of my questions, gave me options, and gave me space (but was always available). Made it simple. Friendly. Nice disposition. No xx!. Stayed cool when my questions, gave me options, and gave me space (but was always available). Made it simple. Friendly. Nice disposition. No xx!. Stayed cool when my young kids were causing kaos. I will buy from him again. More

We expressed an interest in a car that was a color that they did not have on the lot. They did not try to sell us a car in a color we did not want but instead made a trade with another dealer for the car they did not have on the lot. They did not try to sell us a car in a color we did not want but instead made a trade with another dealer for the car of the right color that had the features we wanted. More