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Falmouth Toyota
Bourne, MA
1,940 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,940 reviews
March 15, 2021
Once again dealing with Falmouth Toyota was a pleasurable, streamlined experience. Ken Collings was a pleasure to work with. It was a great experience, again. pleasurable, streamlined experience. Ken Collings was a pleasure to work with. It was a great experience, again. More
by eaperry
Employees Worked With
March 15, 2021
The very best car dealer ever! As a result, we will be a returning customer. Thank you to Tom Murphy for accepting our lease turn in, which was from a competing dealership, to Justin Halstead for ordering e returning customer. Thank you to Tom Murphy for accepting our lease turn in, which was from a competing dealership, to Justin Halstead for ordering exactly what we wanted, keeping us informed and up to date on the delivery of our new Tacoma and for his great sense of humor, and to John O’Keeffe for his honesty and integrity. More
by Audrey R.
March 13, 2021
This was the best experience I’ve ever had buying a car. Falmouth Toyota is the TOPS! Everyone was great, honest and as enthusiastic as I was. A completely hassle free experience! Falmouth Toyota is the TOPS! Everyone was great, honest and as enthusiastic as I was. A completely hassle free experience! More
by stacyfaber516
February 23, 2021
I enjoyed a very straight forward process during the buying experience. Dave is a no pressure salesman who explained the trade in value and the final purchase price in a clear manner. buying experience. Dave is a no pressure salesman who explained the trade in value and the final purchase price in a clear manner. More
by Steve0
February 22, 2021
Ken Collings is a friendly, professional salesman. We have bought several Toyota trucks from him and we will continue to do so. A top notch dealership that I would rate a 10 out of 10. have bought several Toyota trucks from him and we will continue to do so. A top notch dealership that I would rate a 10 out of 10. More
by Lmcneaney
February 20, 2021
I have and will continue to go to Falmouth Toyota for my vehicles. The Service Department is top shelf and working with Amy Kiloran and Justin White are always a highlight of each visit to FT. Even when I vehicles. The Service Department is top shelf and working with Amy Kiloran and Justin White are always a highlight of each visit to FT. Even when I am only going to be in the service dept. I always take the time to pop into say hello to Amy and Justin just to bug them and see if I can interrupt what they are doing. This past purchase at FT was the only blip on the screen I have had since starting to come in almost 25 years ago. It was minor but we were told we would be part of a money back program Toyota had going reducing the monthly payment but it turned out to be an "expired" program. An innocent mistake and more of a surprise than anything else. Amy was able to get us close enough to our desired monthly payment to make a deal the next day. AK to the rescue again. Overall, Falmouth Toyota is a top shelf business in our eyes. A pleasure to walk through the door for whatever reason. Thanks again! Paul O. More
by pmosberg31
February 16, 2021
Great experience.! Everyone was super helpful and answered all my questions. It was laid back and easy. Great Truck and looking to own it for a very long time. answered all my questions. It was laid back and easy. Great Truck and looking to own it for a very long time. More
by michaelmagyar
February 15, 2021
Thrilled with my car buying experience. Absolutely no pressure. Justin Halstead was so professional and friendly. Would highly recommend Falmouth Toyota to anyone. John Okeefe was also very friendly and pressure. Justin Halstead was so professional and friendly. Would highly recommend Falmouth Toyota to anyone. John Okeefe was also very friendly and helpful.....he explained all of the documentation that I was signing and I never felt rushed. More
by Schooner#10
February 08, 2021
During a time of pandemic, we found the Falmouth Toyota website efficient and helpful. We just leased our third Prius from Falmouth Toyota and would like to thank Ron Sjahfiedin, our sales person, for gui website efficient and helpful. We just leased our third Prius from Falmouth Toyota and would like to thank Ron Sjahfiedin, our sales person, for guiding us through the process easily and efficiently. We are grateful to the organization for its high standards. More
by bergon
February 05, 2021
Normally a great place to do business with, we had a terrible experience yesterday. We had to wait over 3 1/2 hours for paperwork to be completed. It was a terribly difficult experience. terrible experience yesterday. We had to wait over 3 1/2 hours for paperwork to be completed. It was a terribly difficult experience. More
by rayspallone
Employees Worked With
