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Falmouth Toyota
Bourne, MA
1,915 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,915 reviews
May 15, 2019
Smoothe sailing all the way! I have never dealt with a dealership that treated me so well. This is my second lease thru them and felt totally at ease. I had dealt eith a closer To I have never dealt with a dealership that treated me so well. This is my second lease thru them and felt totally at ease. I had dealt eith a closer Toyota dealership when I moved here 5 years ago ago and immediately felt like I was just another older, single lady who was about to get worked over. A man that runs a body shop in Marion highly recomended Falmouth. It was like walking into another world! , Falmouth offers a friendly, no pressure, efficient shop. Their sales staff is wonderful! Their service is on time, fast and treats their customers with utter respect. They also offer a beautiful, well equipped waiting area. I have told everyone who is car shopping about your store. I wouldn't go anyplace else. Thank for all you have done for me and for giving me faith in your dealership! One of a kind! And, meeting Charlie was a real treat. A total gentleman! More
by Nance
Employees Worked With
Other Employees :
Charlie-the best dog on earth!, Glen Liset
May 13, 2019
MY DYNAMIC TRIO!!!! I bought a "like new" (2018) car from Falmouth Toyota.....I love doing business with them which started back when they were located in East Falmouth m I bought a "like new" (2018) car from Falmouth Toyota.....I love doing business with them which started back when they were located in East Falmouth many years ago with Tom Murphy (1970's).....They are wonderful people to deal with.....My favorites are JUSTIN HALSTEAD, JOHN O'KEEFFE and TAYLOR VONER along with many unseen, hardworking members of the Falmouth Toyota family....You are treated fairly, they are accommodating and always very pleasant. They can't do enough to make your experience satisfying. They make buying a car a joy! Every company should model their business practices like Falmouth Toyota! Thank you all again!!! Jeannee Goulet More
by Queen Jeanne
May 07, 2019
A friendly experience. Mark was very friendly and helped make the entire process enjoyable. The staff was friendly and amenable, and made sure that I was satisfied with the Mark was very friendly and helped make the entire process enjoyable. The staff was friendly and amenable, and made sure that I was satisfied with the vehicle that I leased. More
by jim2122
May 07, 2019
Best Car Dealership Experience Ever! This was my 5th time leasing a Toyota and without question the most pleasant experience to date. Jesse was completely transparent with everything. Ans This was my 5th time leasing a Toyota and without question the most pleasant experience to date. Jesse was completely transparent with everything. Answered every question we had thoroughly and was great to deal with. Ian explained all of the Financial details without trying to sell all kinds of add on's. More
by Johng
Employees Worked With
Ian Nixon, Jesse Abbruzzese
May 05, 2019
Great staff! Everyone at Falmouth Toyota is so nice and helpful! This was my first time leasing a car and they explained everything to me well and really helped me Everyone at Falmouth Toyota is so nice and helpful! This was my first time leasing a car and they explained everything to me well and really helped me consider my options, and I ended up with a great vehicle at an affordable price. Justin was on top of all of the paperwork, I highly recommend him to anybody looking for a new car. More
by SiobhanS9
Employees Worked With
May 02, 2019
Personable and quick! Ken was fantastic! He was super easy to work with and an all around personable man. He kept it sweet and short while still explaining every important Ken was fantastic! He was super easy to work with and an all around personable man. He kept it sweet and short while still explaining every important aspect of the vehicle. Highly recommend! More
by marie
Employees Worked With
April 29, 2019
Very Happy Working with Jesse was easy and relaxed. He was able to put us in each of cars we were thinking about. Did not feel rushed or pressured. The finance d Working with Jesse was easy and relaxed. He was able to put us in each of cars we were thinking about. Did not feel rushed or pressured. The finance department was very helpful in getting us better financing than we got from our bank. This is our second purchase with Jesse, at Falmouth Toyota. Can’t wait to buy the next one here too. More
by Big6925
April 28, 2019
Easy experience ! Mark D. was so easy to work with . He answered all of the (million) questions I asked . He was able to give me several options with no pressure . Woul Mark D. was so easy to work with . He answered all of the (million) questions I asked . He was able to give me several options with no pressure . Would definitely recommend - this is my second car I have bought from Falmouth Toyota . More
by Duponth1
Employees Worked With
Mark Dennen
April 25, 2019
Pleasant Experience I pretty much knew what I wanted before I went to the dealership. Maria helped me buy it. John helped me wade through the financial aspects. Both w I pretty much knew what I wanted before I went to the dealership. Maria helped me buy it. John helped me wade through the financial aspects. Both were very friendly and efficient. More
by Ed
April 24, 2019
Great experience Mark Dennen was great! He helped me figure out what I wanted for options in my new Highlander. He got me the vehicle I wanted...color, trim, and ext Mark Dennen was great! He helped me figure out what I wanted for options in my new Highlander. He got me the vehicle I wanted...color, trim, and extra accessories. The entire sales staff made the purchasing process go seamlessly! More
by Roxanne
