Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Falmouth Toyota
Buzzards Bay, MA
1,912 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,912 reviews
March 09, 2018
Came in bought vehicle next day!! Really liked Falmouth Toyota light Matt Murphy had a great voice on the ad on TV made me feel like I was buying from someone who is very honest Really liked Falmouth Toyota light Matt Murphy had a great voice on the ad on TV made me feel like I was buying from someone who is very honest More
by Jbd330
March 09, 2018
Leased RAV4 We just finished leasing (1st time) a 2018 RAV4. Great team, as usual, after many years of doing business, whether buying a new or used vehicle, or s We just finished leasing (1st time) a 2018 RAV4. Great team, as usual, after many years of doing business, whether buying a new or used vehicle, or servicing those vehicles, we are always very pleased, with our overall experience. Al and Joan Osgood, Sandwich, MA More
by ozzie
Employees Worked With
Other Employees :
Townsend Wells, Ian Nixon
March 07, 2018
Excellent, family-owned and Ken is a great guy My wife wanted a new SUV with three rows and with new technology. Our aging Q7 had little in the way of technology so the Highlander seemed like a gr My wife wanted a new SUV with three rows and with new technology. Our aging Q7 had little in the way of technology so the Highlander seemed like a great choice. Their facility is very clean and wide open, fresh fruit, coffee and drinks were offered. Ken Collings made the process easy. We went for a test drive, he showed us the main features during the test drive and gave us a price that I could not refuse. The owners of Falmouth Toyota are very nice people and Matt Murphy sat down with us during the process. I have never been so satisfied with a car purchase and I'm in my mid 40's, so I've been to the rodeo a few times...lol. The highlander is excellent! More
by capecod dad
March 07, 2018
Fantastic place to do business Buying a car WAS a nightmare. Last week we bought a RAV4, and it was Awesome, real smooth! Falmouth Toyota is cool, the transaction went fhru without Buying a car WAS a nightmare. Last week we bought a RAV4, and it was Awesome, real smooth! Falmouth Toyota is cool, the transaction went fhru without a hitch, mainly because the staff are top of the line. My contact Derrick was off so Amy assigned us to David G. He gave us the lowdown on the vehicle and took us for a drive. First time we had actually seen the RAV 4, back to the office and in ten mins. we had a deal. Yesterday 3/6 we picked up the car and dealt with Derrick D. Who patiently explained all the features of the vehicle,great guy!! The staff here are really unique and the facilities at Falmouth are quite impressive and outstanding. So head to Falmouth Toyota and you will be treated like royalty! More
by Larryo
March 06, 2018
I hope my experience with service will be smoother I hope my rating of this dealership will zoom up after my first service, but I'm not overly optimistic. The sales process and the pickup later of the I hope my rating of this dealership will zoom up after my first service, but I'm not overly optimistic. The sales process and the pickup later of the vehicle we ordered were both drawn out with a lot of time just sitting around. However, we never got a full rundown of the car's features or an intro to the service department. The vehicle itself arrived with an issue with the rear defroster and also a loud creak as we drive. No one's called back to schedule a repair of the window as promised. I understand I need to schedule a visit to the dealer to get the creak diagnosed and hope that'll improve my rating. This is my first experience buying a mid-priced car instead of a luxury car, but I really expected a bit more attention to detail. More
by Cryptocoder
March 06, 2018
It was wonderful and amazing I gave those marks because you deserve it ,it's a wonderful place to work and the staff are really great and easy to get along with ,it was awesome m I gave those marks because you deserve it ,it's a wonderful place to work and the staff are really great and easy to get along with ,it was awesome meeting maria and John they both did a good job thank you. More
by Lexusreid
Employees Worked With
March 05, 2018
Friendly, professional dealership I was shopping for a new Prius and made several internet inquiries. Falmouth Toyota responded promptly and comprehensively. The price was competitive I was shopping for a new Prius and made several internet inquiries. Falmouth Toyota responded promptly and comprehensively. The price was competitive and the doc fees were low. More
by RAN
Employees Worked With
Shallana Medina
March 01, 2018
Best Toyota Dealer Experience While waiting for my 2007 Toyota to be serviced, we walked into the showroom to look at the new cars. We loved the 2018 Camry on display. Ronnie came While waiting for my 2007 Toyota to be serviced, we walked into the showroom to look at the new cars. We loved the 2018 Camry on display. Ronnie came over to explain the advantages of the new features and urged us to take a test drive. We discussed prices and Ronnie was extremely responsive with no pressure at all. When we came in to finalize the purchase, Ronnie had all the paperwork ready. The sale was done efficiently and quickly. More
by HappyatFalmouthToyota
Employees Worked With
March 01, 2018
Easy transaction, but I recently purchased a 2017 Prius Prime Advanced...which was overall a fabulous experience. The sales manager was personable and helpful...and it was I recently purchased a 2017 Prius Prime Advanced...which was overall a fabulous experience. The sales manager was personable and helpful...and it was perhaps my easiest auto purchase in nearly 50 years (I'm 64)! I LOVED the fact that the salesman, Glen, DID NOT PUSH at all. NO Pressure, which is unusual in my experience. He was a true gentleman. But, he had virtually no experience with this particular model. We were in it together to figure out many of the bells and whistles, and believe me there are many. I'm still reading the hefty owners manual 2 days later. I'm conflicted in saying anything negative about him...he's REALLY a nice guy. But, when one is purchasing a $30K item, a salesman should be intimately familiar with it. But overall, the experience was GREAT, and I'd HIGHLY recommend Falmouth Toyota to friends, family and all of you! More
by therapizer
February 28, 2018
C HR patience Jeff Cummings was super patient with me. I was all over the place, wanting a sedan, intrest in the CHR, then considering used Rav's..any way, he alwa Jeff Cummings was super patient with me. I was all over the place, wanting a sedan, intrest in the CHR, then considering used Rav's..any way, he always had a smile and listened! And rhe finance department was great, no xx. And I love my new CHR! More
by Mo K
