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Falmouth Toyota
Bourne, MA
1,922 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,922 reviews
March 07, 2017
Excellent customer service After my last vehicle, a 1996 Toyota T100, finally gave up the ghost, I purchased a 2016 Tacoma from Falmouth Toyota. The service I received from Matt After my last vehicle, a 1996 Toyota T100, finally gave up the ghost, I purchased a 2016 Tacoma from Falmouth Toyota. The service I received from Matt and his team was (and continues to be) extraordinary. In order to get a truck with exactly the features I wanted, it had to be ordered. The sales team worked to place the order in a timely fashion, but the wait time was still significant. Matt went out of his way to spare me any inconvenience by providing, free of charge, a loaner truck for me to use while I waited for my new truck to arrive. I have been overwhelmed by the quality of customer service at Falmouth Toyota. More
by Kurt
Employees Worked With
March 03, 2017
Great Price, Great Choice, Great Service, Great Experience My wife and I recently decided to trade-in our Tacoma and buy a new Rav4 based on available dealer and company incentives. We have just moved to the a My wife and I recently decided to trade-in our Tacoma and buy a new Rav4 based on available dealer and company incentives. We have just moved to the area from out-of-state and visited five dealerships by way of comparison. For us, Falmouth Toyota has excellent customer relations and overall dealer/service set-up, and we were very pleased with our purchasing experience. Also, we now will service our 2010 Prius at Falmouth Toyota. More
by newcarbuyer88
March 03, 2017
Amazing customer service all around Saleman was amazing! Great service all around! Ken was truly a Proffessional salesperson. Great follow up. Made the experience worth while. Great product knowledge H Great service all around! Ken was truly a Proffessional salesperson. Great follow up. Made the experience worth while. Great product knowledge Happy to reccommend Ken to family and friends for buying there next car! More
by Roadrunner
Employees Worked With
March 02, 2017
Easy and stress free I hate haggling with sales personnel. They gave me best deal off the bat and did the whole process with me. Plus I was able to do it all over email I hate haggling with sales personnel. They gave me best deal off the bat and did the whole process with me. Plus I was able to do it all over email, my preferred way to make deals. More
by maxgsherman
March 02, 2017
Great experience! So happy that I took the advice of many friends and colleagues to buy my next vehicle through Falmouth Toyota. Glen, Matt, Amy and Justin were all ge So happy that I took the advice of many friends and colleagues to buy my next vehicle through Falmouth Toyota. Glen, Matt, Amy and Justin were all genuinely friendly, professional and efficient during the entire process from test drive to trade in to financing. Love my certified pre-owned 2015 Highlander and look forward to working with Falmouth Toyota again in the future! More
by AllysonB
March 01, 2017
Another great buying experience! This is the 3rd vehicle I have purchased from Falmouth Toyota. I have always had a good experience in the purchase process, but the overall Dealershi This is the 3rd vehicle I have purchased from Falmouth Toyota. I have always had a good experience in the purchase process, but the overall Dealership and especially the Service department makes the difference. I mean you see your sales professional once every few years but your service tech every few months. Highly recommend Falmouth Toyota,top down focus on customer service! More
by PattiMitch81
February 24, 2017
Recently purchased 2008 Tacoma I was very pleased with the purchase of my 2008 Tacoma from Falmouth Toyota and the friendly approach by David Degravio. I was especially pleased when I was very pleased with the purchase of my 2008 Tacoma from Falmouth Toyota and the friendly approach by David Degravio. I was especially pleased when David included a set of mats. Everyone l spoke to was friendly and the followup phone calls after the sale was much appreciated. More
by Michael F Gobeille
February 24, 2017
Total Satisfaction! Having lost faith in another Toyota dealership, I was beyond satisfied with Falmouth Toyota and Coby Signs in leasing my 2017 RAV4 XKE! Everyone invol Having lost faith in another Toyota dealership, I was beyond satisfied with Falmouth Toyota and Coby Signs in leasing my 2017 RAV4 XKE! Everyone involved went over and above to make us feel welcomed, NOT pressured, were patient, professional and friendly. We look forward to future transactions and won't hesitate to recommend Falmouth Toyota!! More
by GinJim
February 20, 2017
Great Dealership and Excellent Service Ken Collings is a true professional. I have leased one vehicle and purchased an additional vehicle with Ken as my representative and he has been extr Ken Collings is a true professional. I have leased one vehicle and purchased an additional vehicle with Ken as my representative and he has been extremely helpful and professional in all my interactions with him. Ken was able to get me the vehicle I wanted, in my price range, and was even able to get me a backup camera and installation for free. Ken and Falmouth Toyota are very military friendly and will do their best to make you feel like family. More
by tosetti1122
Employees Worked With
February 18, 2017
Falmouth Toyota I had a very relaxing and informative experience. My sales agent Ken was very patient and answered all my questions. I will go back again. I had a very relaxing and informative experience. My sales agent Ken was very patient and answered all my questions. I will go back again. More
by D4h0v0
Employees Worked With
