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Falmouth Toyota
Bourne, MA
1,922 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,922 reviews
December 13, 2016
Lessons in Salesmanship Low pressure sales tactics and quality selection of on-hand vehicles combined to finally make car shopping at Falmouth Toyota a pleasure. Ms. Shallana Low pressure sales tactics and quality selection of on-hand vehicles combined to finally make car shopping at Falmouth Toyota a pleasure. Ms. Shallana Medina is a pleasure to work with and knowledgeable about the products, Mr. Ian Nixon in Finance is charming and helpful in the most delightful way. P.S. His writing instruments STAY his pens. ;) All dealerships should be managed like Falmouth Toyota. More
by Al L.
Employees Worked With
Ian Nixon, Shallana Medina
December 12, 2016
Purchase of Certified Used Camry I hit the internet two different nights looking for certified used Camrys in my area. After making a list of potential cars we went to Falmouth Toyota I hit the internet two different nights looking for certified used Camrys in my area. After making a list of potential cars we went to Falmouth Toyota first because we've bought cars there in the past. We looked at three Camrys. We worked a deal with Jeff on the third car we looked at so there was no need to look any further. Everybody walked away happy. Jeff's a nice guy, no pressure. More
by Bargain Hunter
Employees Worked With
Jeff Cummings
December 08, 2016
30+ years at Falmouth Toyota David Digravio in sales and Tony Martino in service have kept me as a loyal Toyota customer for more than 30 years. They 2017 Rav-4 Limited is a beaut David Digravio in sales and Tony Martino in service have kept me as a loyal Toyota customer for more than 30 years. They 2017 Rav-4 Limited is a beauty of a car with its safety features and comforts. The customer care in both sales and service are exceptional. More
by caljac
December 08, 2016
Great people to work with & Great experience all around!! Greatful to have such wonderful care, time, knowledge and consideration. I could go on and on, but truly a Special Thank You to Matt & Coby! Greatful to have such wonderful care, time, knowledge and consideration. I could go on and on, but truly a Special Thank You to Matt & Coby! More
by katduggan
December 04, 2016
Great buying experience Very professional and efficient sales staff. Provided 2 cars for test drive, so I could compare. All my questions answered with great level of detail. Very professional and efficient sales staff. Provided 2 cars for test drive, so I could compare. All my questions answered with great level of detail. More
by drubinstein99
December 02, 2016
Wouldn't buy a car anywhere else! We have always serviced our cars at Falmouth Toyota and have been extremely satisfied and trust this department completely. Not surprised that buying We have always serviced our cars at Falmouth Toyota and have been extremely satisfied and trust this department completely. Not surprised that buying a new car was as easy as 123. Because I wanted another option that was not available on the lot Shallana found the exact car within minutes. They as a team had it ready the next day for pick up. It was a totally painless transaction and I was thrilled to see my new car sitting at the front door ready to drive off the lot!! Love this car. More
by jo petercuskie
November 30, 2016
Repeat customer that will keep coming back Just bought my 2nd Toyota from Falmouth Toyota. This is a fantastic, fair, efficient place to buy a car where the employees are great to work with. Just bought my 2nd Toyota from Falmouth Toyota. This is a fantastic, fair, efficient place to buy a car where the employees are great to work with. More
by Chris-H
November 30, 2016
Outstanding Customer Service! Falmouth Toyota excels at outstanding Customer Service! From Purchasing a new car to Financing and Service I have been met every step of the way with Falmouth Toyota excels at outstanding Customer Service! From Purchasing a new car to Financing and Service I have been met every step of the way with kindness, respect , corteousy, and honesty from every employee! Shout out to,"Less!" in Service, who made my visit to Falmouth Toyota not only affordable but truly outstanding! More
by Sbehwheeler
Employees Worked With
Les Pike, Bob Andrews
November 29, 2016
Best service experience I took my Lexus to Falmouth Toyota for a 60k service and this was the first time being at this dealership. Les and Jared both made the experience easy I took my Lexus to Falmouth Toyota for a 60k service and this was the first time being at this dealership. Les and Jared both made the experience easy and relaxed. Will definitely be going back for future services. More
by Lexusgirl:)
November 28, 2016
Purchased new 2017 Toyota Tundra. Wonderful experience! Purchased a brand new 2017 Toyota Tundra for my new business. I had a wonderful experience there and would recommend them to anyone. They were not pus Purchased a brand new 2017 Toyota Tundra for my new business. I had a wonderful experience there and would recommend them to anyone. They were not pushy at all, which clearly differentiates them from their competitors. Look up John O'Keefe - he will take good care of you! More
by dude75
Employees Worked With
John O'Keefe (sales)
