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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,340 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,340 reviews

August 30, 2023

The service reps (the young man and women)were very courtesy and friendly. I apologize for not remembering their names. More

by scorpio2
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm so sorry for not remembering the young lady who worked with Colin
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Aug 31, 2023 -

Family Hyundai responded

It's great to hear that our team provided you with excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

August 29, 2023

Hyundai is awful. Service is poor at best. Your car breaks has to be towed and they tell you it’s going to be 40 days before they can even look at it. I would never ev More

by CAITLIN.SEPESSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know but none have been great
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Sep 01, 2023 -

Family Hyundai responded

Caitlin, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 28, 2023

Awful experience. Inefficient. Rude, supervisor included. I will never return. This will be my 1st and last Hyundai due to this experience. More

by josabatini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 28, 2023

Good customer service. They keep me informed on the status of the service on my vehicle More

by AUNTIEMO2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
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Aug 28, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 27, 2023

MSRP HAGGLED OVER. Communication between various members not the best. Appointments not kept by another member(notCarlos). More

by MANDEBOGAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Powers
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Aug 28, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 27, 2023

Sometimes the hold time on the phone can be a little excessive but I'm always satisfied with the level of service. More

by KIMMIEPHILLIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

Family Hyundai responded

It has been a pleasure serving you, Kimmie. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

August 26, 2023

Service department was great again, they got my car in and serviced fast, good pricing and great communication. More

by Marc D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
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Aug 27, 2023 -

Family Hyundai responded

Thank you, Marc, for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 25, 2023

If I did not purchase my car from their, I would not use the service dept, very dishonest people their More

by anjelique
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken
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Aug 29, 2023 -

Family Hyundai responded

Thank you for bringing this to our attention, Anjelique, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 25, 2023

Collin was my service advisor and he’s been my service advisor several times in the past when I’ve brought my cars in for service. He’s always so friendly and describes what the service entails. I recentl More

by COACHPAUL_4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Colin here at Family Hyundai.

August 25, 2023

I find the dealership very clean well organized friendly staff and well maintained I feel welcomed More

by JUNIOR5ONIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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