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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,334 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,334 reviews

June 25, 2023

They are very friendly. I appreciate the way they explain what is going to be done on my car. More

by SDOWNEY0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ken
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Jun 26, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 25, 2023

After getting my car back, it has not consistently started. In order to have the issue checked, I now need to pay for it to be towed. More

by BOUNCE120
Service Time
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 29, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 25, 2023

Friendly, knowledgeable and helpful staff. Great customer service and I would highly recommend this dealership to anyone looking for a vehicle or service. More

by MONTGOFAM1029
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mayweather
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Jun 26, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

June 25, 2023

Service writer is very friendly and he knew what the car needed for a recall More

by jar-825
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 25, 2023

Was so glad for the upgrades to help prevent theft the lady that helped me was very nice More

by SUNSHINE0485
Workmanship
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

June 24, 2023

Always says the oil change is going to take 8 hours or all day when it only takes about two hours. I am the first one to get in there shouldn’t Be a 8 hour wait time More

by RVK0207
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 24, 2023

Even with an appointment, I still had to wait close to 2 hours. 😏 Kind of annoying. I am satisfied with the work done. More

by MIMIO010
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Jun 25, 2023 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

June 23, 2023

Larry E provided me with a status update, first service for gv70. I am satisfied More

by FALL92008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry E. Sales dept
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Jun 24, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 23, 2023

I’m very pleased with the customer service with everyone at family Hyundai for ensuring a great experience there More

by CLINET3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian and KB
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Jun 24, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 23, 2023

The service representative, Tom, was great. My dad has been coming there for years and Tom has always provided exceptional customer service to him. He is will missed when he retires. Best wishe More

by Valencia
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jun 24, 2023 -

Family Hyundai responded

Thank you, Valencia for your kind words for Tom! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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