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Family Hyundai

Tinley Park, IL

4.4
9,332 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,332 reviews

June 22, 2023

Service department employees are very knowledgeable, helpful and courteous. Services were provided timely and professionally. More

by DOREFESSLER
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

June 22, 2023

Always great service / everyone is nice and helpful / I really appreciate being kept informed on my service More

by NGRACEFAN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

June 21, 2023

I have no complaints about this dealership, everyone is always very friendly and pleasant. Great customer service! More

by M.L.
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Family Hyundai responded

It's great to hear that Colin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 21, 2023

Unfortunately, I have only had bd experiences from this dealership. 2 times I attempted to look at purchasing a vehicle, both times I was treated as if I couldn't afford the vehicles. Both times I ended u More

by Jonathan Brown
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal was my Service Rep
Jun 25, 2023 -

Family Hyundai responded

We're sorry to hear about your experience, Jonathan, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you wouldn't mind continuing the conversation, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 21, 2023

The last visit was handled very well. . it was taken care off to fix a problem. More

by BUDHAREZLAK
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 21, 2023 -

Family Hyundai responded

Bud, Thank you for taking the time to share your feedback with us. Jeff and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 21, 2023

Easy to work with. Test drive was good and price was within my budget. Salesman very knowledgeable. More

by CHERBEAR29
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Yousef, Omar Martinez
Jun 21, 2023 -

Family Hyundai responded

Thanks for sharing your experience with Family Hyundai. Omar and our team appreciate your business and hope to see you again soon!

June 20, 2023

Great customer service, Crystal was very attentive and fully explained the issues with my car. She also was very professional through the entire process !! Thank You More

by LEEKWON60623
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Crystal
Jun 20, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Crystal and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 20, 2023

The lady Kim at the front desk came off to me so rude I couldn’t believe. She even went as far as talking over me. Told me sense I had so much push back she’s not going to set up the appt for me because I More

by SHARDA.WILLIAMS
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim DeVries
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Martinez
Jun 20, 2023 -

Family Hyundai responded

Thank you, Sharda, for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 20, 2023

This is an extremely busy dealership, that doesn't stop them from offering awesome service. I came to dealership with starter problems (still unresolved), the service manager Mike immediately stepped in to More

by Patrica
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The driver who picked me up (Frank?), was absolutely 💯 exceptional!
Jun 20, 2023 -

Family Hyundai responded

Patrica, Thank you for the kind words for our service department! We look forward to sharing your compliments with Michael and Mike and don't hesitate to let us know if we can be of further assistance.

June 19, 2023

Crystal was my angel. When someone is honest and goes above and beyond, you don't forget that. I've been so worried about my car but Crystal had my back. I couldn't be mor More

by JenniferLynn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Duran
Jun 19, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, Jennifer, and we hope to see you again!

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