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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
8,732 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,732 reviews

February 10, 2023

It was professional and efficient. The intake person was excellent and addressed all my concerns. More

by kgesa
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Mike, Colin, and our team appreciate your business and hope to see you again soon!

Helpful
February 10, 2023

I thought this dealership was very clean and organized. They were very efficient and friendly when working on my car. More

by jademmorris30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Feb 12, 2023 -

Family Hyundai responded

Jade, Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Helpful
February 10, 2023

I loved my Service Rep, He was Awesome, Courteous and went above and beyond to help me. I really, appreciate him. Thank you sir for your service. More

by Happy Hyundai Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2023 -

Family Hyundai responded

Thank you so much for your kind words for Colin, and for taking the time to leave us this wonderful feedback!

Feb 12, 2023 -

Happy Hyundai Owner responded

Colin was a blessing to me, he went above and beyond to assist me. He was kind, courteous and accommadating to what service my car needed. I appreciate him. Thank you sir for going that extra mile to help me.

Helpful
February 10, 2023

Great dealership! Matt was my service advisor and he was great to work with. Would definitely recommend him to my family and friends. More

by tincort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Feb 10, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Helpful
February 09, 2023

They were very helpful very satisfying very greatly appreciate it to keep the bill down, and I will look forward to spending more money More

by Scottlardenoit1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Feb 10, 2023 -

Family Hyundai responded

Thank you, Scott. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
February 09, 2023

Great service and did the work quicker then I thought, will recommend them for service 👍 More

by DDAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Feb 10, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

Helpful
February 09, 2023

sharon is great! really patient and understanding. also comfortable to talk to her. i don't feel like she's rushing me, etc. More

by ccardoofs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonata Bartkus, Sharon Romero
Report | Print
Feb 09, 2023 -

Family Hyundai responded

Thank you so much for taking the time to leave us a review. We're glad to hear that you found your experience here with Sharon to be a positive one. We look forward to serving you in the future.

Helpful
February 08, 2023

I came in with one problem left and had to come back for second problem that wasn’t fixed and I was told to look for a part with it cheaper person like a junkyard because your prices are too high More

by lesure.shakeila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Feb 12, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
February 08, 2023

Skipped part of multi point inspection, break check. Didn't wash the car. Had to wait for initial drop off. Faster service than originally estimated. More

by NOEMAIL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No
Report | Print
Feb 08, 2023 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
February 08, 2023

The service was fantastic the area was also clean. Tom Salin i service was more then helpful More

by beg647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Feb 08, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom and our team here at Family Hyundai.

Helpful
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