Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,329 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
Contact Dealership
View Awards

8101 W 159th St

Tinley Park, IL

60477

Directions

By Type

Showing 9,329 reviews

May 21, 2023

Very good but right now I have not seen a follow up regarding a warrenty. More

by MUNDELEJOANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young lady in service pretty good.
Report | Print
May 22, 2023 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, Joann, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 21, 2023

They did a great job getting me in when needed. Collin was professional and efficient. More

by NENERUNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin and the team met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 21, 2023

I appreciate the service and care given to me by your professional, technical advisor, thank you so much. Hope to see you again in the near future. More

by JHC13359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 21, 2023

I had an appointment scheduled over a month beforehand for 11am for a simple complimentary oil change and tire rotation. I sat here waiting until 2PM for my car to be finished. Why in the world should I m More

by CALLIEMAE202
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 21, 2023

Much better last visit but need to improve on scheduling appointments and waiting time. Overall better service. More

by SYED.Y.JAMILL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered an overall positive and improved experience!

May 21, 2023

Everyone was very friendly! I made an appointment and they honored my time slot and had me out in less than 2 hours. More

by ahatcher2102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Report | Print
May 22, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

May 21, 2023

Extremely pleased with the service I received when the transmission on my 2016 Elantra went out. Thanks to Mike the manager Erik and Tom. Many thanks also to the service technicians that worked pnmmy car More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
May 22, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 20, 2023

Had to wait in line for service for 15 minutes before Bryan came to my car. More

by KMATUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
May 22, 2023 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

May 20, 2023

My visits is always nice and pleasant. Tom Salin is very knowledgeable about the needs of my vehicle. More

by BRENDAJACKSON1
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
May 22, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

May 20, 2023

Professional Conduct went out of his way to assist me and explaining in detail what needs to be done More

by gkasper777
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
Report | Print
May 22, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

1
...
154
155
156
...
933