Family Hyundai

I brought my car in for a recurring engine issue with documentation on what my personal mechanic had already done and asked that they look beyond the obvious computer readout to find the actual root of documentation on what my personal mechanic had already done and asked that they look beyond the obvious computer readout to find the actual root of the problem. The diagnosis that was recommended came directly from the computer and was the same thing that already had been done. The reason given was that my mechanic had not used Hyundai factory parts. I recognize the importance of using reliable parts, but also realize that parts manufacturers make parts under many names. The parts that were used came with a lifetime warranty, yet the same error code continues to come up. I love my car and would really like to get to the bottom of the problem but feel that I need to find another Hyundai service center that will take the initiative to determine the actual cause. More

I brought in my 2022 Tucson for oil change in Jan 15. I told the staff the power window locks for rear seat is not functioned, can he take a look so I can make an appointment for repair if necessary. But I told the staff the power window locks for rear seat is not functioned, can he take a look so I can make an appointment for repair if necessary. But he said the Tucson is not equipped with power window lock for rear seat. So I went home double check the car manual and sure that switches is to lock the rear seat window. What a mis-leading, his name is Kenneth Begeske. I called back to the dealer and someone helped me left a message to the manager, but no response until now. More

Christopher Miller was very nice and polite. He answered my questions and made sure I was good with everything He answered my questions and made sure I was good with everything More

I thought they did a thorough job. Very nice and helpful . Everything they said they did they actually did. Unlike the other Hyndia dealership I went to before Very nice and helpful . Everything they said they did they actually did. Unlike the other Hyndia dealership I went to before More

Unprofessional & lazy was my experience with Carlos. He gave me his card & wanted to make money off me but didn’t even bother asking my name. Didn’t even move to show me car I was looking at- sent me ou He gave me his card & wanted to make money off me but didn’t even bother asking my name. Didn’t even move to show me car I was looking at- sent me outside and said doors are unlocked so you can look. I did look & came back with questions that he couldn’t answer. I felt like he didn’t even want to be working or dealing with people, I’m in an industry where I work with people everyday-I would never treat anyone that way. More

Great customer service, clean, and friendly environment. Lots of variety of cars to pick from. Lots of variety of cars to pick from. More

Was night & day at Family, World was the worse dealer I have ever been too. Family fixed my problem made me completely comfortable & finished in a timely matter have ever been too. Family fixed my problem made me completely comfortable & finished in a timely matter More

Knowledgeable and very competent personnel with a large selection of fairly priced vehicles. The most pleasant of our car buying experiences, selection of fairly priced vehicles. The most pleasant of our car buying experiences, More

Friendly and knowledgeable. Worked fast to get me home and no price dickering. Top service Worked fast to get me home and no price dickering. Top service More

Service visit was for an oil change and the fuse recall. The job was quick as I waited and the waiting area is large and comfortable. The job was quick as I waited and the waiting area is large and comfortable. More