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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,331 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,331 reviews

April 30, 2022

I am very pleased with my vehicle and the services you provide. The associates are very knowledgeable and helpful. More

by Freeze107329634
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot recall
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May 02, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 03, 2022 -

Freeze107329634 responded

I had contemplated buying a new car for a few years. My history with vehicles is loyalty and comfortability with Hyundai vehicles. Chrissy has been my dealer and confident through it all. I cannot thank her enough for all the time she has spent with me. She is and exceptional, reliable and lovely person to deal with. Please let her know how valuable she is to me, and I am sure many others.

Mar 13, 2023 -

Freeze107329634 responded

Always so helpful.

April 30, 2022

Was in for this visit for the turn signal module recall notice and oil change. Appointments at this time must be scheduled a month or so in advance due to heavy demand. My understanding is the demand ch More

by Tim Wills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Majchrowic
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May 02, 2022 -

Family Hyundai responded

Thank you for your feedback, Tim. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 30, 2022

My experience today was excellent. Mike Majors and the team are so great to work with. More

by greeneclan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike and our team met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 30, 2022

Service on vehicle was very good. The wait the to get an appointment was terrible. Will only come back for recall work. I can get most other service work at local mechanics much quic More

by RGNL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2022 -

Family Hyundai responded

Thank you for your feedback, and we apologize for the long wait. We sincerely appreciate your business here at Family Hyundai and hope you will give us another opportunity to serve you.

April 29, 2022

My only issue is that I sent three texts between two and three pm. I never received a reply. Very frustrating especially from the standpoint of you have my car all day long and no one gives me an update at More

by Vicrylone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan in service department
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May 01, 2022 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

May 01, 2022 -

Vicrylone responded

All i wanted was an update. That’s all. Three texts sent with no reply. I even visited the dealer and I got the feeling that I may not have gotten my car back that day. Good dealer great reputation and sometimes communication lacks. I know y’all are busy but all it takes is one phone call or text. Thank you

April 29, 2022

I liked the service, sales and the overall experience. I was pleased the environment was neither pushy nor stuffy. More

by MISTYLAREM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ Smith
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May 01, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 29, 2022

Eric the service manager was very rude to my wife and insulted my intelligence. The proper test was not performed. Very disappointed in the service department. It took two visits and waiting two days to More

by Hawk
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
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May 04, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 29, 2022

Very professional Very nice wedding area very comfortable chairs in the service department Handle my service very well More

by 591ajohnbud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 29, 2022

Excellent excellent the Hyundai had a issue they handle it beautifully I would actually buy another one and refer many people to buy Hyundai and family dealership More

by PETERHAMPILOS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
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May 01, 2022 -

Family Hyundai responded

We appreciate your business, Peter, and our team looks forward to serving you again soon!

April 29, 2022

Great service and friendly workers, everything was done great and I was called when it was done. More

by Sandie16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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May 01, 2022 -

Family Hyundai responded

It's great to hear, Sandie, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

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