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Family Hyundai
Tinley Park, IL
9,335 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service.
Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 9,335 reviews
February 14, 2020
Fast and courteous service The service was great. No problems. Service was for and oil change and was done promptly. Service writer Brian Ramocki was excellent and very informat The service was great. No problems. Service was for and oil change and was done promptly. Service writer Brian Ramocki was excellent and very informative. . More
by nonnady
Verified CustomerEmployees Worked With
BRIAN RAMOCKI
February 14, 2020
UNSCRUPULOUS BUSINESS PRACTICES! I am very dissatisfied with my experience at Family Hyundai Tinley Park. Although 100% of my vehicle’s oil changes have been performed at Family Hyun I am very dissatisfied with my experience at Family Hyundai Tinley Park. Although 100% of my vehicle’s oil changes have been performed at Family Hyundai Tinley Park, in late 2019, the oil dipstick on my Elantra was bone-dry! It took two quarts of oil to get the oil level back to normal. This is documented with photos and videos. Family Hyundai then started an oil consumption analysis. Each 1000 miles, the technicians checked my oil level and added approximately 1/2 quart each visit. On the 3rd and final visit, I was told, “you passed…no oil added.” About 10 days later and 650 miles, the oil was down a full quart. 1.0 quarts consumed in 650 miles is not acceptable. I then took the Elantra into Family Hyundai for the scheduled oil change, and mentioned the additional consumption. The service department asked if I would like to conduct a second oil consumption analysis; I agreed. After 1000 miles, I checked the oil dipstick (cold) before bringing the vehicle to Family Hyundai for the first of three consumption checks. The oil level was near the bottom of the hash mark area, indicating approximately 0.8-0.9 quarts consumed. When my vehicle was ready at the dealership, I was told by Crystal, “No oil was added, there was no oil consumption.” We then brought the conversation over to Mike, the service manager. My question was, if it was down almost a whole quart of oil in the morning, how was it suddenly “OK?” Mike then conceded that the oil level was low, but within the hash mark area, and added, “I’m not going to add any oil.” I advised Mike that this was not a test to see if the oil level was within operating range, but rather, this was an analysis of the engine’s oil consumption. If the engine is consuming oil, this should be documented during the oil consumption analysis shop visit. Mike kept being evasive, but finally admitted, “We’re having all kinds of ‘Blow-By’ problems with these Elantras, so I’m not adding any more oil.” Despite my continued request, Mike refused to resolve this issue. The service documents Crystal Duran provided read, “Customer states engine is consuming oil. No oil was added. The oil was full to on the test.” So, Mike’s statement (concurring that the oil was on the very bottom portion of the dipstick hash mark), was contradicted by the statements Crystal placed on the service document. Additionally, when I returned home, and the vehicle had cooled for approximately 3 hours, the oil level on the dipstick was 100% FULL! Oil had indeed been added by Family Hyundai. Furthermore, when I had checked the oil level upon returning home, I noticed the small O-ring on the dipstick was missing. The O-ring was present before going to the dealership, so the only explanation is that Family Hyundai’s technician had removed the O-ring. Why would a technician remove an O-ring? Well, this would slightly VENT the Engine’s Crank Case Pressure, which would lessen the chances of oil “blow-by,” and reduce the engine’s oil consumption. Family Hyundai is not only falsifying the oil consumption analysis, but they are now altering the original (OEM) factory equipment, to dishonestly reduce the oil consumption. This is fraudulent. More
by NJLEISTRA
Employees Worked With
Crystal Duran, and Service Manager (Mike?)
February 14, 2020
Service Representatives very courteous. A check and the exterior was done and car was vacuumed. Job was completed on time. A detailed description of the service was explained. exterior was done and car was vacuumed. Job was completed on time. A detailed description of the service was explained. More
by Barbara
Employees Worked With
February 14, 2020
Thorough and accurate service each time I come. I live in Joliet and could easily go to the dealership here but prefer to travel to Tinley Park. Joliet and could easily go to the dealership here but prefer to travel to Tinley Park. More
by WILHOP726
Employees Worked With
February 13, 2020
You can feel confident that your at a dealership that provides great prices and great service. Every employee who come into contact with is friendly and helpful provides great prices and great service. Every employee who come into contact with is friendly and helpful More
by ayrshire2
February 13, 2020
Ryan my salesman went above and beyond for me to help with the deal wish all of the other sales people were like him. Will recommend with the deal wish all of the other sales people were like him. Will recommend More
by dan_telford
Employees Worked With
Tom Salin, Joe Panici, Ryan Prindle
February 13, 2020
This is the second vehicle I've purchased from Family and they are a great team! The staff was professional and helpful the whole way through they are a great team! The staff was professional and helpful the whole way through More
by Maurya.cook
Employees Worked With
February 13, 2020
Friendly Knowledgeable Staff Mayweather did a great job greeting and taking care of us. Was personable and knowledgeable in the Genesis line. I appreciate his efforts to make the Mayweather did a great job greeting and taking care of us. Was personable and knowledgeable in the Genesis line. I appreciate his efforts to make the buying process painless. More
by SHARIF
Employees Worked With
February 13, 2020
Fixed my 9 year old car for less than expected thank you These people are courteous and patient and try to help as much as possible. When I brought my car in to be fixed I had told them I had to be out by 2 These people are courteous and patient and try to help as much as possible. When I brought my car in to be fixed I had told them I had to be out by 2 p.m because children were coming home at 2:30 . When the dealer knew how long it was going to take he immediately got me a loaner for the rest of the day and sent me on my way within minutes. I got home in plenty of time for the kids and returned the car the next day to get my car. Thanks so much to Family Hyundai. Forgot to tell you they also sent me a 10% coupon which saved me $150.00 on the repair. More
by vcarten
February 12, 2020
Andy Griffith of Tinley Park! I had a great experience with Tom Salin at Family Hyundai in Tinley Park. Thank you first for being a friendly face to your company, and to Meeee! Jus I had a great experience with Tom Salin at Family Hyundai in Tinley Park. Thank you first for being a friendly face to your company, and to Meeee! Just a genuine person over the years. The world need more people like him. Secondly, He is always professional when I talk with him. Great employee from your service team, that have always gone over and beyond with customer service and satisfaction for me. Not once but every time my car needs servicing, I hope to have Tom guide me through what's best need to be done. I trust him for his recommendations, and have been completely satisfied with all the "Top Notch" service completed on my car. Shout out to the mechanics as well "What a great group of guys you are," getting the jobs done. THANK Uuuu! More
by TUCKERMD95
