Family Hyundai

Good Place to go Great place to get the car fixed knowing we get Hyundia parts and great service. always helpful people working at Family Hyundia. What more can I say Great place to get the car fixed knowing we get Hyundia parts and great service. always helpful people working at Family Hyundia. What more can I say except great service. This place is the BEST!!! More

Great service Everyone was nice. Exceptional and informative able. Alex was a big help and kept the price near the price I. Suggested. Showed me all the features o Everyone was nice. Exceptional and informative able. Alex was a big help and kept the price near the price I. Suggested. Showed me all the features of the vehicle. More

Terrible service I bought a 2018 vehicle paid in cash. 2 months later the engine begins to overheat. A worker from the service department was ridiculous and kept accu I bought a 2018 vehicle paid in cash. 2 months later the engine begins to overheat. A worker from the service department was ridiculous and kept accusing me of getting into an accident. While it is entirely possible I could have ran over something without noticing she kept referring to it as an accident and being ignorant. No employees valued my time at all. I had to make 2 trips and was very unhappy with service at both trips. More

Update with family Hyundai On December 26,2018 about the 3 o'clock hour I came to Family Hyundai dealership in Tinley Park. My service writer Tom S. was friendly and did his On December 26,2018 about the 3 o'clock hour I came to Family Hyundai dealership in Tinley Park. My service writer Tom S. was friendly and did his job well. I can not say that about my tech that did not do his or her job because. Today December 27, 2018, when I left for work at 6:30 am I found there was a puddle of oil on my garage floor. I AM Very Pissed about this!!!! When I called this morning after 7am all I got was a voicemail then I called @ 715 am and the same thing voicemail again. Why have starting hours at 7 am if No One Will Pick Up The Phone??!!! And when I checked the dip stick the oil was over the recommended where the oil should be.. so did the tech over fill my engine?!! I'd expect to get 5 star service from a 5 star dealership like Family Hyundai. I could get bad service at a ten minute oil company but not a 5 star dealership like Family Hyundai in Tinley Park,Il. Very dissatisfied with this experience!!!!!!!!!!!!!!!!!!!!!! Thanks Jeff M. -------------------- Update: Micheal K service manager called me today (12/27/2018) to resolve the problem I had with my oil change yesterday. Michael and the tech walked me through and pointed out the cause of the problem I had with my 2017 Santa Fe Ultimate Turbo oil change. I feel much better with Family Hyundai in Tinley Park,Il now than I did this morning!! I will try them again in the future and maybe turn into a customer for life because of the time Michael Kratschmer the service manager took with me. I see at Family Hyundai really do care about their customer(s). For right now I will give them a 4 start rating rather than 1 star. Thanks Jeff M. in Tinley Park Il. More

Delay Delay Delay Had an appointment for mud guards which where to be installed at my previous appointment, however, they were not available. I set another appointment Had an appointment for mud guards which where to be installed at my previous appointment, however, they were not available. I set another appointment once I received a call they were available. My vehicle was brought out to me 2 hours after I arrived and myself and the service representative Collin did not see where anything was done to the vehicle. Later we found out the service technician put on a deflector instead of the mud guards. Collin was very apologetic and said he would get the mud guards put on asap. After another hour and a half the vehicle was brought out with both front and rear mud guards and I had to pay $116! It took over 3 hours to get mud guards installed when I had an appointment! I do have to say Collin did an excellent job of talking me down and if not for him I would not be a Family Hyundai customer. When I asked the managers in the offices all they had to say is service was closed the last 2 days and they're backed up and just be patient. Thanks management at Family Hyundai. More

Great help Colin helped get my car repaired quickly and explained the work that went into the vehicle really well. It’s always a pleasure working with him. Colin helped get my car repaired quickly and explained the work that went into the vehicle really well. It’s always a pleasure working with him. More

Friendly & fast It was the weekend before Christmas 2018. I was there for an annual oil change and tire rotation. Being a caregiver for two elderly parents they finis It was the weekend before Christmas 2018. I was there for an annual oil change and tire rotation. Being a caregiver for two elderly parents they finished quicker than I thought . I had to get home to make sure the coverage for my parents got home in time. It was only a matter of time before Bill Stechly callled my name and said "All done!". More

30,000 miles I was was told it would take 3 hours. It did not. The service team was fast and efficient. I love my Hyundai Tucson and I know it’s important to keep I was was told it would take 3 hours. It did not. The service team was fast and efficient. I love my Hyundai Tucson and I know it’s important to keep up with the maintenance. Family Hyundai makes it easy. Thanks. More

Outstanding staff The 2019 Santa Fe I purchased on 22 Nov 19 is a really great vehicle. My experience at Famly made that purchase the best possible experience. My sales The 2019 Santa Fe I purchased on 22 Nov 19 is a really great vehicle. My experience at Famly made that purchase the best possible experience. My sales associate at Family is Mayweather Shorter and this is the third vehicle I purchased from him. That should say it all but I’ll add that he is an outstanding person as well . Everyone else at the dealership from Al , who helped with options, to the young man who removed my vehicle sticker from my old vehicle with ruining it, we some accommodating. I am totally pleased with the deal I got. Since I’ve purchased previous vehicles there, I must add that the service department has always been outstanding as well More

This is the Fourth New Car Our Family Has Purchased Here Our son came from out of state to purchase a car because he knew he would get a fair deal with a dealer he could trust. It was his first new car purch Our son came from out of state to purchase a car because he knew he would get a fair deal with a dealer he could trust. It was his first new car purchase and the entire process was clearly defined and explained. Our previous purchases convinced him that this was the dealership where he should get a new car. The name "Family" is very appropriate since we are treated more like family, than just as a customer. More