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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,334 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,334 reviews

February 09, 2024

Communication with my service advisor, Matt Casey, was pathetic. I repeatably had to text and call him for updates and when he did respond (days later) it was short and uninformative, as if I was botherin More

by Annoyed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Casey
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Feb 12, 2024 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 09, 2024

Dealing with my sales representative I didn't get my lifetime oil Changes that were supposed to transfer over from my first new car purchase, and I felt rushed and didn't feel comfortable and Dealing wi More

by ALEX02111977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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Feb 14, 2024 -

Family Hyundai responded

We're sorry to hear about your experience, Alex, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 08, 2024

Getting a service appointment online is always a challenge but the service team was able to get me in on short notice. More

by J.JENSEN4
Recommend Dealer
Yes
Employees Worked With
3 reps, all helpful
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Feb 08, 2024 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 08, 2024

I was not notified in advance that a 3. 5% fee is added to credit card payments. They sent me at least 3 emails reminding me of my service appointment and should have added a note about the More

by JMM
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2024 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 07, 2024

Buying a car is sometimes overwhelming but at family Hyundai it was very easy. And Chris is the best More

by CNA1620
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Powers
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Feb 07, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 07, 2024

Excellent I'm very pleased with the service at this dealership! They are very dealership and efficient More

by bonesky64
Recommend Dealer
Yes
Employees Worked With
Don't know name
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Feb 07, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 07, 2024

Was very good Service was good and the staff was professional with his attitude Service requested was provided as discussed More

by lekky03
Recommend Dealer
Yes
Employees Worked With
Service team
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Feb 07, 2024 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 07, 2024

I believe that was his name. He was extremely nice, professional and informative. He took the time to explain things to me. Every thing was completely in a timely manner and i ha More

by tbryant01
Recommend Dealer
Yes
Employees Worked With
Corey
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Feb 07, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 07, 2024

Informative and timely Always explain what is needed and give updates throughout visit A1 service More

by chilibird1
Recommend Dealer
Yes
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Feb 07, 2024 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 07, 2024

Great, waiting room love the freewater and snacks didn't have to wait long they went above and beyond More

by lisacpyle
Recommend Dealer
Yes
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Feb 07, 2024 -

Family Hyundai responded

Thank you for your business and this review, Lisa. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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