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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,331 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,331 reviews

February 05, 2024

I have been a customer at this dealership for eleven years. I am not pleased with the quality of service on my vehicle, I have had to bring my car in several times before the issue is resolved. More

by nps1973
Recommend Dealer
No
Employees Worked With
Collin S
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Feb 09, 2024 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 05, 2024

In my view, the majority of individuals aim for a 5/5 star rating. Yet, Colin Simmons surpassed this goal. His exceptional service not only ensured speed and efficiency but also demonstrated an ability t More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Family Hyundai responded

Matthew, Thank you! Colin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 04, 2024

I have leased from Family Hyundai in the past and once again had a wonderful experience. Omar was very professional, informative, and attentive from the time I walked in until the time I left in my new Tu More

by mariath59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Palomares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Martinez
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Feb 05, 2024 -

Family Hyundai responded

Thank you for your very kind review. Omar and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai. Congratulations on your Tucson!

February 04, 2024

Nice service but behind an hour so longer wait than expected.thanks though everybody great More

by chelsealmcgowan37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Family Hyundai responded

Chelsea, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

February 03, 2024

Had appointment but still waited 2-1/2 for just an oil change. They failed to fill up ww fluid. More

by Rich
Recommend Dealer
No
Employees Worked With
Service dept
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Feb 08, 2024 -

Family Hyundai responded

Rich, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 03, 2024

I appreciated Syed Matthew getting me taken care of without a long wait, I have worked with him before a couple of years ago on multiple times. But he relays to me that I have a full inspection and it' More

by ROSBRN
Recommend Dealer
Yes
Employees Worked With
Matthew
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Feb 05, 2024 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 03, 2024

It was a great experience. No more I don't need to it was a great experience More

by SUSANNE.SHEHADI0319
Recommend Dealer
Yes
Employees Worked With
Brian
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Feb 05, 2024 -

Family Hyundai responded

Susanne, Thank you for the kind words for our service department! We look forward to sharing your compliments with Brian and our team. Please don't hesitate to let us know if we can be of further assistance.

February 03, 2024

Everyone at Family Hyundai was friendly, kind and overall professional. I highly recommend this place!!! More

by LBOYCE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

February 03, 2024

Always prompt and communicative I am always provided great and prompt service Whenever I visit the dealership More

by margarita.mccarty
Recommend Dealer
Yes
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Feb 05, 2024 -

Family Hyundai responded

Margarita, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 03, 2024

Great place for buying and serving Great service good people management sales team all ready for the super day More

by m.branch2345
Recommend Dealer
Yes
Employees Worked With
Collin
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Feb 05, 2024 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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