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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,338 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,338 reviews

December 12, 2023

My salesmen was accommodating and patient. The services department is busy but was very welcome and efficient More

by MYSHEA199601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Family Hyundai responded

Thank you for the kind words for our sales and service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 09, 2023

Reasonable negotiating process, Carlos (my salesperson) was involved though out, got the vehicle at a fair price, and good follow up after the sale. More

by CBAREITHER
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Carlos and our team appreciate your business and hope to see you again soon!

December 09, 2023

Austin was friendly, but lied to us about 2 significant things during the purchase process. He lied about the cost of the vehicle during the negotiations when he said add-ons increased the cost making it m More

by Skyeyes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Austin Osabuohien
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Dec 13, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Dec 14, 2023 -

Skyeyes responded

I have provided my name and contact information. I am looking forward to hearing what you have to say that can turn around what occurred.

Dec 14, 2023 -

Family Hyundai responded

Larry, I hope the conversation we had today will clear up the issues that you had questions about regarding your vehicle purchase. As I stated on the phone call earlier, please do not hesitate to reach out if there is anything else that I can provide for you and your daughter. We really do appreciate your business and hope you have a great holiday season. Sincerely, Graham Watson

Dec 14, 2023 -

Skyeyes responded

After speaking with GM Graham, I feel better about some aspects of my transaction. There were in fact some after market add-ons that the dealership was given after the fact to add to the vehicle which was additional to the sticker price. So buyer be sure to ask about the real final cost early, because it can be higher than the sticker. Also, when it comes to cash incentives, be advised that Hyundai only issues the cash incentives to people that pay higher finance rates, usually people with average to bad credit. If you have excellent or good credit you can qualify for low financing but do not expect to qualify for any cash incentives. That includes college grad, military, rebates, etc…, none of these are available unless you pay an interest rate that will cost you way more than the actually cash incentive. This is a Hyundai issue and is very misleading, but not a problem with this particular dealership. Lastly, I am still not happy with being mislead about the time it would take to repair a small door ding, but at least the GM understood my displeasure with that issue. I would advise any would be buyer to thoroughly inspect your vehicle before signing, which I did, and then unlike me do not purchase a vehicle with any issues unless you’re prepared to deal with a likely longer than expected repair process. I do appreciate Graham reaching out to me to listen to my concerns.

December 09, 2023

Very helpful sales lady . She showed us how all the gadgets work and set them up for us More

by pschnyders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Kristi and our team were able to help, and we hope to see you again!

December 09, 2023

Highly recommend very clean establishment Also, Mr. Maurice was very professional and helpful. Highly recommend will be coming back. More

by TANEEJAHSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Very directive and appointing to my needs very professional. Thank you for cleaning my car as well.
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Dec 10, 2023 -

Family Hyundai responded

Thank you so much for your kind words for Maurice, and for taking the time to leave us this wonderful feedback!

December 08, 2023

My mother purchased 3 suvs from this dealership and always gets perfect service. I received perfect service on my first visit!! Very happy!! More

by JANETFLEURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't recall the service rep who helped me, but he was great.
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Dec 08, 2023 -

Family Hyundai responded

Thank you, Janet, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

December 08, 2023

Great service, I am driving my second car from this place and so far, no complaints. More

by RAFAELFERRUSQUIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan from service
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Dec 10, 2023 -

Family Hyundai responded

Rafael, Thanks for sharing about your experience with Family Hyundai. Bryan and our team appreciate your business and hope to see you again soon!

December 07, 2023

I had an appointment at 8:30 am and sat in a line outside the dealership, just to check in, from 8:10 until 8:55. I called the number several times and no one answered. More

by crysta.lyon-halbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Dec 11, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns.

December 06, 2023

Been going to Family for service for about 18 yrs. Always satisified. Number 1 service department. More

by W_SWIATEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Dec 06, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

December 06, 2023

To long of a wait time at the dealership. As long as you wait you shouldn’t have an appointment More

by Nena Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Dec 06, 2023 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Nena, feel free to contact us at your convenience.

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