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5,942 Reviews of Family Hyundai - Service Center
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September 05, 2025
Knowledgeable professionals who work diligently to assure your vehicle is repaired in timely and cost effective. your vehicle is repaired in timely and cost effective. More
by ronok3175
Verified CustomerEmployees Worked With
September 03, 2025
Management is very Unprofessional and rude and they are supposed to be the leaders of the staff . Staff is disorganized and arrogant while talking to you via telephone. you can’t expect a call from y supposed to be the leaders of the staff . Staff is disorganized and arrogant while talking to you via telephone. you can’t expect a call from your team about when your vehicle is ready If you have a set date from the paperwork issued at the service counter you would expect that date for your car to be ready If your car isn’t ready and they need more time it’s up to you as a customer to call and speak with staff and ask them if they are done with your vehicle If you need more time with a customer vehicle I think that day or day after a phone call should be place to the customer Then when you decide to call and ask what’s going on it’s a problem that you called about your property The management team has no respect for customers , the manager for the service department hung up the phone while I was asking questions about my vehicle At no point was I rude to the manager or raised my voice or anything to get such a bad experience with him. Then I called back To finish gathering information from management Spoke with phone agent who transferred me multiple times and place on the call hold with music for over 3/4 mins each time only to be told that he not available for customers and they don’t know why he not answering and no one else was available It appears that you guys don’t have any polices that prevent staff from “Looking out for each other “ because it seems if you ask any questions to staff via telephone you will get the phone disconnected and all of a sudden there is no service More
by SEANPAYNEJ
Employees Worked With
August 31, 2025
I feel this dealership charged me for unnecessary service repair. I was charged over $400 for a floor shifter. repair. I was charged over $400 for a floor shifter. More
by nps1973
Employees Worked With
August 30, 2025
I purchased my Genesis G80 from Family Hyundai in January 2018 and have had it serviced there since then. My service advisor has always been Brian Schultz and he has been a great asset. He is always happy to 2018 and have had it serviced there since then. My service advisor has always been Brian Schultz and he has been a great asset. He is always happy to see me and always returns my calls. He never tries to sell me services I don't need. I'm very happy with Family Hyundai and recommend it highly. More
by RLTRACY
Employees Worked With
Brian Schultz
August 30, 2025
Sales personal were patient and knowledgeable. Maintenance personnel were also patient and knowledgeable. Issue was diagnosed and taken care of. Since the part wouldn't arrive until the next day, Maintenance personnel were also patient and knowledgeable. Issue was diagnosed and taken care of. Since the part wouldn't arrive until the next day, Ken gave me a loaner. More
by RDOMINIAK
August 30, 2025
Jo Ana Gonzalez was excellent in getting my vehicle taken care of She was very friendly and explained all service details so it can be easly understood. care of She was very friendly and explained all service details so it can be easly understood. More
by Khaserwolf
Employees Worked With
Job Ana Gonzalez
August 26, 2025
Great place for service and to buy a new or used vehicle. Joana from service is always courteous and poliet and attentive to customers need for what needs to be done on your car she great and awesome the pa Joana from service is always courteous and poliet and attentive to customers need for what needs to be done on your car she great and awesome the parts dept and cashiers are also helpful and courteous. Great dealership More
by Olivia
Employees Worked With
Other Employees :
joana from service dept
August 26, 2025
Great communication and quick service. Friendly staff and delivered car on time. I always recommend family Hyundai over other Hyundai dealers in the area. Friendly staff and delivered car on time. I always recommend family Hyundai over other Hyundai dealers in the area. More
by LAURENPISANO10
