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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,825 Reviews
Call Service Center (708) 444-7100

5,825 Reviews of Family Hyundai - Service Center

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April 20, 2023

On time texting very good service. Answered all my questions about my cars coolant issue. More

by JRDELEON515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
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Apr 21, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 20, 2023

Closes one to my home. First time at the service dept. They were very thorough. More

by b_douglas1056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
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Apr 21, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 20, 2023

They do great work here. However, sometimes it can be hard to get an appointment. More

by JASHELOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
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Apr 20, 2023 -

Family Hyundai responded

Thanks for sharing your experience with Family Hyundai. Eric and our team appreciate your business and hope to see you again soon!

April 19, 2023

Excellent service the staff is very friendly. And courteous. they took everything took care of everything in a timely matter. It’s close to home. More

by PSZABO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 19, 2023

I have worked with Colin, the service advisor, at least 15 times. He was always helpful with my beautiful blue 2016 Hyundai Tucson. TJ, the service director, went above and beyond with my case. Tog More

by Jeffrey S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ
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Apr 19, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

April 19, 2023

Good service, staff was Courteous and knowledgeable. Appointment time was not delayed or extremely long More

by Pjkeitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Family Hyundai responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 19, 2023

The Service area at the dealership is excellent! I only bring my vehicle to them for attention and have done so for the past 12 years. More

by BEVERLY.KOMERS@PROVENA.ORG
Recommend Dealer
Yes
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Apr 19, 2023 -

Family Hyundai responded

Beverly, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

April 19, 2023

They promised that they would have car done the same day and they did great service More

by REDEYE60441
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
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Apr 20, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Eric and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 18, 2023

Pleasant and informed Was treated well, knew what was going to be done got call that work was done faster than expected. More

by issor73@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Very well
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Apr 18, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

April 18, 2023

Family Hyundai associate informed me of the issue and coverage of my vehicle in a timely matter also offered me a loaner so I could go to work then shared when the motor arrives for my vehicle,I will be More

by Genie
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Apr 18, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

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