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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,883 Reviews
Call Service Center (708) 444-7100

5,883 Reviews of Family Hyundai - Service Center

Sort by
May 10, 2023

Everyone seemed helpful and friendly. Got the job done quickly. Appreciated call when car was ready. More

by buddy_rocko
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A man named Mike helped me when I came in and took my car keys and walked me to my daughters car. He was very friendly. I do no t know his last name.
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May 10, 2023 -

buddy_rocko responded

Everyone seemed helpful and friendly. Got the job done quickly. Appreciated call when car was ready.

May 10, 2023

I was very pleased with there efficient service. It was a positive experience with a professional touch. More

by GOTOPSHELF
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 09, 2023

Family is the best! You will always find the best people who will make you feel special! Very professional! Their service is excellent. I hope they can teach others h More

by MICHALWARDY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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May 10, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 09, 2023

Awesome now. Was bad for a while service rep awesome. Fast on time. Budget wad good More

by JORDAN407441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

May 08, 2023

I was disappointed that they made an appointment for a day I couldn't get all the work completed More

by porter42001
Recommend Dealer
Yes
Employees Worked With
Crystal
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May 08, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

May 08, 2023

The Sales person lied to us about sending mat floors. and He keep saying new excuses everyday. More

by MEETPATEL0719
Recommend Dealer
No
Employees Worked With
Larry Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would like to see what we can do to resolve this issue. Please reach out to us directly or let us know the best way to contact you. Thank you for your feedback, and we hope we can turn this experience around for you as soon as possible.

May 07, 2023

It took four weeks to get an oil change. Then 3.5 hours to complete the service. Epic fail. Im going to Webb for future service. Then then They said not all maintenance is covered. More

by TOMHAISER
Recommend Dealer
No
Employees Worked With
1
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May 10, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit, Tom. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 07, 2023

This dealership accommodated me because of an emergency when I didn’t have an appointment. They provided prompt, friendly, and courteous service, even providing me with a loaner when they couldn’t complete More

by mckinleymartha
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Martha, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

May 06, 2023

They were able to fit me in between scheduled appointments, for an oil change, new windshield wipers, and installation of anti theft device. I was also given a ride home and a ride back when my c More

by AHIRD123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names.
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May 07, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 06, 2023

Bryan was great. My car was gone on a timely manner and clean when it was returned More

by LMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan-Service Dept
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May 07, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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