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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,828 Reviews

5,828 Reviews of Family Hyundai - Service Center

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March 13, 2023

It took 3 days for the warranty company to be contacted about the car’s issue then it took another week for the adjuster to come see the car. I asked for a loaner for 11 days and was told there were none. More

by Dr.Lezah.BrownEllington
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Schmitt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 12, 2023

They was very helpful. I brought my car in with no appointment and they still took good care of me. Got me in and out. More

by Erandell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

March 12, 2023

Great place to deal with! Always more than happy to help with anything you need. You are always treated like family!! More

by trgoes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

March 12, 2023

Crystal was very nice & pleasant. .. was surprised to FINALLY see a female as a service advisor!!! Yea 😊😊😊😊 More

by PATTIANN.PT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Mar 13, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Crystal met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 12, 2023

I been waiting on a call back since Wednesday no one call or email me back More

by sheketadickens3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No sure service department
Mar 16, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 11, 2023

Scheduled my oil change. was pleasantly surprised when I was told they had a fix for the theft problem and they could also get that done too More

by DANABILL13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 13, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 10, 2023

They are fair, customer oriented and do good repairs. Ken, Crystal and Tom very courteous and polite. Gabriel and Frank drivers very courteous. More

by LYDIAIMANII790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Crystal Colin , Tom Salin
Mar 13, 2023 -

Family Hyundai responded

Thank you, Lydia! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 10, 2023

Mike majors was excellent in helping me resolve the issue with my vehicle. He was very friendly and assured me my car would be fixed and it was! He was patient and very helpful which is much appreciated from More

by axm769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Mike and the team were able to help, and we hope to see you again!

March 10, 2023

I had an excellent and efficient service when I brought my car in for service with Kenneth Begeske. More

by cak101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Begeske
Mar 13, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 10, 2023

It was hard to find your way around inside the shop. I received a text telling me I had refused suggested services, when no one had spoke to me about them. They called me and told me I missed my appoi More

by Dawns13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea, not personable
Mar 16, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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