Family Hyundai - Service Center

There is a multitude of problems and out and out disservice. Waayyy to much to log here but the final indignity was finding a empty wine bottle under back seat that had been pilfered from my car tru disservice. Waayyy to much to log here but the final indignity was finding a empty wine bottle under back seat that had been pilfered from my car trunk. I had purchased wine for a upcoming relatives open house and left 4 bottles in trunk. After finding the empty bottle opened the trunk and found 3 bottles HOWEVER one had been opened,, about 1/4 bottle gone and bottle recorked..guess the thieves did not care for Josh merlot . I hv called dealership 2 times to report this and waited 16 and 22 mins to hv someone in svc dept pick up to no avail. Hyundai needs to close this dealership down. I spent over $1800 at dealership and can't even get thru to advise them of thieves in their employ. Unbelievable! More

Everything was great, staff was thorough, and the service was super quick. Definitely would recommend. was super quick. Definitely would recommend. More

It was a very slow process, checking in. There were a few cars ahead of me, and it took forever for somebody to come out and acknowledge me, even though I had an appointment made. There were a few cars ahead of me, and it took forever for somebody to come out and acknowledge me, even though I had an appointment made. More

Long wait for servicing. I had an 8:30 appointment for installation of a remote starter. When booking the appointment, I was told it was a 2-3 hour service. I called 5 hou I had an 8:30 appointment for installation of a remote starter. When booking the appointment, I was told it was a 2-3 hour service. I called 5 hours later, and was told the work was even started!! I was told a 3rd party do the installation of starters. Why wasn't I told this when I made the appointment? I thought I was getting the work done by the dealer. I could have taken it to one of the many businesses that do the work, for a lot less money. I didn't get the call saying it was completed until 4:30. I informed them that I needed a ride I was picked up at 5:00. When I arrive at the dealer, my vehicle still wasn't ready! Another 15-30 minutes of waiting. I asked why it took so long, I was told they had a lot of cars. Seems like they were overbooked. I could have came another day. I paid $766. I wasn't offered anything for the inconvenience, such as a discount. Highly disappointed in the service. . More

Given an estimate for a replacement side view mirror. Was informed when I paid for it, that Family would receive it and have it painted and ready to install in 10 days. I called on 4 different days, eac Was informed when I paid for it, that Family would receive it and have it painted and ready to install in 10 days. I called on 4 different days, each time I was promised a return call. Never received a return call. I finally had to go in and see the general manager to get answers. When it was all said and done, it was over 3 weeks to have it installed and the only lame excuse that the GM could come up with as to the reason why no one responded to my 4 calls was that they were busy. That is not an excuse. Especially when I was waiting to speak to him and there were 5 people that I counted who were not working but were socializing. More

Service department is professional and timely. Mike especially has been a great help with my cars service needs. Mike especially has been a great help with my cars service needs. More

Fantastic customer service every time I am in the service department. Thank you also to Emily & the other ladies in the office as well! department. Thank you also to Emily & the other ladies in the office as well! More

There was little communication regarding my car and they rarely answer the phone. Matt was who I was working with and did not inform me of anything going on. rarely answer the phone. Matt was who I was working with and did not inform me of anything going on. More

Service writer Tom salon explained in a easy to understand way how my warranty situation would work.I left feeling good about my situation understand way how my warranty situation would work.I left feeling good about my situation More

Family Hyundai is caring, committed, reliable, thorough, dependable, hard working, insightful one of a kind, and very "Family" oriented! dependable, hard working, insightful one of a kind, and very "Family" oriented! More