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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,832 Reviews

5,832 Reviews of Family Hyundai - Service Center

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December 24, 2022

Came for an oil change. Got in on time. Got out on time. Staff that took care of me was polite and knowledgeable. 👍🏻 More

by KPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name.
Dec 27, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 24, 2022

great service day of appointment, but took 4 months to get my regular maintenance check!!! More

by PATTIROSE17030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
Dec 30, 2022 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 24, 2022

I been taking my car here for service since I bought it, I’d like to extend my compliments to the mechanics and the service staff, efficient customer care and service. More

by IMBLESSED247365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 23, 2022

Nice people to do business with. Friendly staff that want to get you the best deal. More

by pravonna4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

December 23, 2022

Thank you Al for overseeing my appointment and making sure all was smooth and I that was highly satisfied with Family Hyundai .. thank you Shannon for coordinating all of this also. Great job Family Hy More

by Repeat Customer
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Garreffa
Dec 27, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 23, 2022

Service was great. I love the txt updates and the report that recommended what should be done to car. Tom was my advisor. He communicated with me as he said he would. More

by Kensoldan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 27, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your feedback regarding the website, and if it's possible to learn more about your experience please let us know so that we can reach out.

December 23, 2022

I just love the service I get when I come in. Very friendly people in all departments. I tell everyone to come here for the best deals on any car. Thank you again. More

by ANTHONYNOVAK1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Dec 27, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

December 22, 2022

Very helpful and communicative with me; I had an emergency repair that needed to be done ASAP and Shannon and Crystal got me taken care of and the service team were able to quickly identify the prob More

by happeninghepster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal, Shannon Garreffa
Dec 23, 2022 -

Family Hyundai responded

Thank you so much for your kind words for Shannon and Crystal, and for taking the time to leave us this wonderful feedback!

December 22, 2022

Had to wait too long for an appointment I don’t need my car to have any issues because of a lack of people in your shop More

by slickrick4049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 22, 2022

Colin is extremely professional and incredibly helpful. He always goes the extra mile to ensure each customer receives top notch care. More

by cie21alford1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Colin and our team and don't hesitate to let us know if we can be of further assistance.

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