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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,881 Reviews

5,881 Reviews of Family Hyundai - Service Center

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June 23, 2022

A dealership where customer satisfaction is a priority. The are really aware of how public perception, and reputation matters. More

by Richard 19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Richard. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 23, 2022

Great service at a reasonable price. Accurate estimates and very friendly people to work with More

by TJTONRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience working with Colin and our team here at Family Hyundai. We appreciate your business and hope to see you again soon!

June 23, 2022

Keyless door locking was not working properly. Brought the car into service as salesman told us to do. Several service techs advise us that they had no problem. BUT when in our presents it could More

by peanut17233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 27, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 23, 2022

Great service caring. On time. Concern. Frienly good knowledge gifted. Hard working good prices clean More

by hortong.051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 24, 2022 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

June 22, 2022

The dealership took the license plate frame from my car and replaced it with the dealer frame without my authorization More

by Ouwenga56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Salin
Jun 22, 2022 -

Ouwenga56 responded

This is incomprehensible and because of this will never use the dealership again or refer anyone I know.

Jun 22, 2022 -

Ouwenga56 responded

Unbelievable

June 22, 2022

Friendly and knowledgeable customer service. Not too long of a wait for oil change, complete inspection and car wash! I always go to Family Hyundai to service my Elantra. More

by GrandmaJan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Duran
Jun 23, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 22, 2022

Very helpful and professional. Service is also great. My vehicle was ready when promised. Very good explanation for work being performed More

by ENCSTRICKLAND0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici, Eric Kratschmer
Jun 23, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 22, 2022

Friendly courteous I trust family Hyundai with all my needs and would not go anywhere else for Services More

by CYCLINDN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 23, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 22, 2022

I would not recommend this service center because you can't get an appointment. I waited 3hrs for my oil change and the tech made an error and had to redo it. I should have been advised Midway it was an More

by rhichs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jahida
Jun 26, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 22, 2022

Great customer service extremely nice team especially Tom ! Was simple and easy to make an appointment thank you More

by ge19edwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 23, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

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