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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,881 Reviews

5,881 Reviews of Family Hyundai - Service Center

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March 03, 2022

The dealership is helping me to resolve my issue and for that I'm grateful. More

by Allenbr49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Mar 04, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 02, 2022

The staff at Family Hyundai is knowledgeable and friendly. This is our first car from Family Hyundai but not our last. More

by MSTAUDACHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 02, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 02, 2022

They are very friendly, answered my questions and I did not have to wait long at all More

by RoxyGarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Family Hyundai responded

Thank you for your very kind review, Roxy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 02, 2022

Each time we bring our car to Family Hyundai we receive excellent, friendly and timely service. More

by Wayne
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Mar 02, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 02, 2022

The wait was way to long for an oil change. I waited 3 hours. That is way to long. More

by PMINELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 02, 2022

place is packed most of the time and the sales people don't care. They'll just talk fast and not let you finish ur thought just to shut you up More

by DONNA.ETHERIDGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Family Hyundai responded

Donna, thanks for sharing your thoughts about your experience with Family Hyundai. We take all reviews seriously and will share your comments with the team.

March 02, 2022

Always quick if I’m the first one at the door in the morning to get my oil changed. More

by Torts1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Mar 03, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 01, 2022

I had to wait months to get in for service. No one went over the list of services performed when I picked up my car. I had to follow up with a call to verify what was and what was not completed More

by K8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Mar 18, 2022 -

Family Hyundai responded

Thank you for taking the time to write a review for us. Can you please give me your information (name and phone number) so that I can have someone reach out to you and help to straighten this out? Thank you, Graham

March 01, 2022

Service was friendly, professional, timely and the place was clean. The only thing I wasn’t crazy about was I had to wait 4 plus weeks for an appointment. More

by MH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The man that drove me home because it was going to take a while, I don’t remember his name… very nice and friendly., Tom Salin
Mar 01, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

March 01, 2022

The service department is very courteous and accommodating. Al Pellizzeri is also worth his weight in gold, Family Hyaundai is lucky to have him!! More

by Marystaisiunas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristi Feinberg
Mar 01, 2022 -

Family Hyundai responded

It has been a pleasure serving you, Mary. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

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