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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,879 Reviews

5,879 Reviews of Family Hyundai - Service Center

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August 27, 2021

I was in and out of the service dept. within an hour for an oil change and rotated the tires and they washed the car too! More

by DEEANN0117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember her name but she was a woman hooray!
Aug 27, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 27, 2021

I didnt have an appointment and they got me in and done quickly. The service was great and Bryan was extremely helpful More

by Scott Hannion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Schultz
Aug 28, 2021 -

Family Hyundai responded

Scott, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

August 27, 2021

They always take care of me. Colin took care of todays request and set up a visit next week for additional service. More

by NBM5730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience working with Colin! We sincerely value your business and look forward to your next visit.

August 27, 2021

As always excellent service. The staff is very kind, friendly and helpful. I never have to wait that long either. I appreciate the fact that they keep me informed along the way More

by PNOEL28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Aug 27, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 26, 2021

Very excellent service and overall great experience! Would recommend this place to all family and friends in the area, thank you so much for your service More

by HEALYERINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Kuckelman, Joe Panici, Eric Kratschmer
Aug 26, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 26, 2021

Great service and communication! I had taken my Genesis G80 to a different dealer twice before finally going to Family Hyundai and they were able to finally to properly diagnose the problem and fix everyth More

by samgonzalez451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Casey
Aug 26, 2021 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

August 25, 2021

Everything was great the only concern I gave was they didn’t vacuum the back everything else was great I was in and out in good time More

by MIKEHAMMAD7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Family Hyundai responded

Thank you, Mike, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Dec 28, 2021 -

MIKEHAMMAD7 responded

Everything went great bought my new car and everything was painless Henry made everything so easy was great thank u

August 25, 2021

I took in my 2012 Tucson for the 150,000 mile check up. Family Hyundai always takes great of this SUV. They did what they said they would do and did it in the time they promised. More

by kristina.gardner2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Aug 25, 2021 -

Family Hyundai responded

Thank you for your very kind review, Kristina. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

August 24, 2021

I never leave Family Hyundai without feeling I received the best service. I also feel confident in driving my car knowing it was properly serviced. More

by Aleconner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Aug 24, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 24, 2021

I brought my vehicle to the dealership because of an ongoing problem that was not fixed. The tech claims to have driven my car for 5 minutes and said that it was no problem. I am still hearing a click More

by CWATERS837
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Colin Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to get this resolved as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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