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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,830 Reviews

5,830 Reviews of Family Hyundai - Service Center

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July 31, 2021

Horrible! Problem with our 2year old car that we purchased new from this dealership that nearly killed us. Car died at intersection causing us to nearly be rear ended. Part not covered (of course) s More

by V1KAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Ross
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 31, 2021

Provides exceptional customer service , convenient, short wait time, clean waiting room with comfortable seating, employees are friendly and professional, answers questions, and recommends serving without pr More

by mmanthony1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 31, 2021

Your service department is excellent! I want to give a shout out to Colin Simmons for the help in getting my service work done in time for me to make it to my appointment. More

by RJHULBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

Family Hyundai responded

We are very happy to hear Colin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 30, 2021

Always great people to work with. I got in and out in about an hour for my oil change and of course bonus car wash! More

by OAKRAIDERS01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

July 30, 2021

bryan schultz took very good care of me getting my slow leak tire repaired...thank you for the good speedy service...love you very much..will be back to get a new battery and oil change in november. More

by robertbasso37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bryan schultz
Jul 30, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 30, 2021

Prompt and courteous service, as usual. Took my car in for scheduled maintenance right on time and the wait wasn’t long. Would definitely recommend them. More

by RSS248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 30, 2021 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

July 30, 2021

The experience was excellent fast and friendly they did a great job they always do everyone is always nice n friendly I would definitely recommend there service More

by SHERISEGATES29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Jul 30, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 30, 2021

Didn’t give 5 because my setting were not reset. 4 people came out to fix. The person who sold me the car Mark Holder finally got someone to correct it. More

by hazelb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie
Jul 31, 2021 -

Family Hyundai responded

Thank you, Hazel, for taking the time to share your thoughts on working with our team. We appreciate your business and look forward to helping again in the future.

July 29, 2021

The best place to service your vehicle. The service has always been excellent and has kept all my vehicles running great for the past 12 years. More

by LBFM22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Jul 29, 2021 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

July 28, 2021

Very professional very clean and modern waiting area. Everyone so friendly and available for questions. Colin was amazing. Everyone was attentive. The prices for my service was affordable. More

by JESSMOM67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Family Hyundai responded

Thank you for your very kind review. Colin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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