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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,830 Reviews

5,830 Reviews of Family Hyundai - Service Center

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February 04, 2021

Your dealership has an excellent sales staff, service department and courteous and friendly office staff. Your service department is one of the very best around! More

by MCALLAHAN722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 04, 2021 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. We appreciate feedback like yours " Your service department is one of the very best around". If there is anything we can assist you with in the future, please let us know.

February 03, 2021

The team was very friendly. I went in to get a oil change. They called to say I needed breaks on my car. My car was finished in a timely matter! More

by noahyork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Feb 03, 2021 -

Family Hyundai responded

Thank you so much, Noah, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

February 03, 2021

My service is always excellent at Family Hyundai. Colin is always awesome. All of staff make you feel like you are apart of the family Hyundai. More

by DJBUCKNER456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Colin and the team. We're glad to hear we delivered such a great experience!

February 03, 2021

Well-organized service department with courteous, helpful staff. Oil change done quickly while I waited. I was pleasantly surprised to get this third service for free. More

by JackiFae
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 03, 2021 -

Family Hyundai responded

Jacki, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 03, 2021

The people running the service department at Family Hyundai are top notch. If you purchase a vehicle from this dealership, you will be able to sleep soundly every night knowing they have your back. Mik More

by JOLOONFIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 02, 2021

The salesman (Mark Ott) and Mike in the service center resolved all the issues I found with the pre=certified car. I found these issues upon quickly examining the the car. These problems should have bee More

by GROCHOLAMIKE
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
Feb 19, 2021 -

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned, though it is good to hear that Mark and Mike resolved the issues with your car. If it's possible to discuss your visit in more detail, please feel free to contact management directly or leave us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 02, 2021

Got a remote start dec 30 . Only worked 1 week brought it back twice finally a new one feb 1 . No remote start for one montg More

by BEVY1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Feb 19, 2021 -

Family Hyundai responded

Thank you for providing this feedback, Bev. We apologize for not providing you with an exceptional service experience in regards to your remote starter. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

February 01, 2021

I always like to go family Hyundai because they are always ready to help also the staff members are really Good People and they do good service too More

by DLSKALOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 01, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

January 31, 2021

This dealership is the most clean and reliable place to go for service on your vehicle it does not take all day and the waiting room is very comfortable coffee and bread rolls are served More

by GLARSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 01, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

January 31, 2021

Excellent, professional and friendly serviceservice. My wait time was just an hour. The waiting area was very clean. I am very pleased with this dealership. More

by SANDRAMORRIS05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant Schultz
Feb 01, 2021 -

Family Hyundai responded

Thanks, Sandra, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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